SUMMARY:

• 12+ Years of IT experience in Project Management, Business Analysis, System Analysis, Test and Quality Management. Have 6+ years of experience as a project manager directing multiple complex implementations from conception to development and delivery of final product in full compliance with client expectations and budget.
• Hands - on experience in developing project strategy, project management plan, budgets, schedules, communication plan, risk management plan, participate in business development activities by responding to RFP and RFQ’s, writing requirements, system design, Quality management plan, testing and maintenance strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• Experienced in managing multiple IT projects through full life-cycle effectively applying project management methodologies and (PMBOK) project standards. Worked as both IT Project Manager as well as Infrastructure Project Manager.
• Extensive experience in Project Plans, Timelines, Estimations, Productivity Projections, Statement of Works, Service Level Agreements, Feasibility Assessments, Building Business Cases, Services Operations Technical Plans and Operations Requirements Brief.
• Adept Confidential tracking the project status and tracking the forecasted budget to the actual cost.
• Proficient in managing and coordinating a multitude of interrelated IT project activities within the constraints of human and financial resources and changing priorities to ensure the successful completion of projects.
• Skilled Confidential strategic planning, coordinating, negotiating, time and cost management, assessing/mitigating risks, managing stakeholder expectations, contractual adherence, and resource leveling. Demonstrated track record of successful project management from inception-to-closure in fast-paced, time-sensitive environments.
• Extensive experience with all phases of Software Development Life Cycle (SDLC) including Project initiation, Requirements gathering, Analysis, Implementation, Testing, Bug tracking and Production deployment.
• Hand-on experience on leading the DevOps implementation/transformation and infrastructure set up for CI/CD pipeline.
• Proficient in using Agile methodology (Scrum, Lean agile, Scrumban and Kanban methodologies), extensively involved in Release Planning sessions, Sprint Planning Sessions, daily Scrum/standup sessions and Retrospective sessions and used Rally/Leankit software extensively to write user stories, assign tasks to individual team members, analyzing the Iteration Burn up and Burn Down charts, Cumulative Flow Diagrams, Cycle time Metrics, logging and reviewing defects.
• Hand on experience with working on COTS applications: ServiceNow and Salesforce.
• Skilled in leading the transition to agile methodology (waterfall to scrum/scrumban/kanban) effort, environment migrations effort, Business Process Re-engineering (BPR) and platform upgrade effort without impacting the business value delivery.
• Extensive experience in Gathering and Analyzing Requirements, creating and maintaining RTM (Requirement Traceability Matrix), modeling end to end Business Process Flows, writing Business Requirements Documents (BRD), creating User Stories product Backlog, Use case Specifications, Functional Systems Requirements Specification (SRS) and Interface Agreement documentations using UML
• Skilled in creating Narrative Use Cases, Use Case diagrams, Sequence Diagrams, Activity Diagrams and Flow Diagrams. Extensive knowledge experience using of MS Project, Visio and Rational Suite
• Adept using Gap Analysis techniques to gain a clear understanding of the AS IS of the system and additionally derive new user scenarios to understand the potential TO BE system
• Organized and hosted Joint Application Requirement (JAR) and joint application development (JAD) sessions.
• Managed UAT/Production deployments and assisted in issue resolution post deployments.
• Able to build and maintain strong working relationships with cross-functional business groups, and technical teams
• As a self-sufficient resource, offers very strong problem solving, analysis and decision-making skills, with the ability to communicate Confidential all levels in the organization.
• Assisted and participated in business development activities that included responding to RFP and RFQ. Worked on proposals from data calls, draft writing to grooming it to final document, Tech Demo’s to the clients in response to RFP’s and Oral presentations.

TECHNICAL SKILLS:

Business Tools:: IBM Rational Suite, MS Office, MS Visio, MS Project, MS Share Point, BMC Remedy, Rally Software, Prism, ACSS, MTAS, CR One Tool, LeanKit, Confluence, Jira, ServiceNow

COTS Applications:: ServiceNow, Salesforce

RDBMS:: MS SQL Server, Oracle, MS Access

Testing Tools:: Merant Tracker, Quality Center (ALM,10), Clear Quest, QTP, Mercury Test Director, QTP, Rational Tools, WAT

Programming Languages:: SQL, C, Visual Basic

Project Management Skills:: Project Management, Risk Management / Mitigation, time and cost management, Strategic Planning, Team Building & Leadership, Technology Needs Assessment Solutions, RFP and RFQ responses, Leading Migrations and upgrades, Leading Transition, Hiring, Training & Motivating

Business Analysis Skills: Product Backlog Grooming, Business process re-engineering, Business and System Requirement Documentation, Business Process Analysis & end to end flow modeling, Use Case Modeling, Gap Analysis, conducting JAR and JAD sessions, presentation skills, meeting facilitating skills.

Methodologies/Process: Waterfall, SELC, Lean Agile, Agile: Scrum, Scrumban, Kanban, DevOps, CI/CD

Infrastructure Tools:: AWS, Gitlab, Jenkins, Nagios, New Relic, Piwik analytics, Salesforce.com, CTI adapter, ServiceNow.com

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Key member in enterprise migration to ServiceNow from BMC Remedy on premise solution
• Supported USCIS-JETS Program transition from SELC to true Agile development methodologies, including Scrum and Scrumban
• As a Scrum Master, oversee ServiceNow Team and responsible for all aspects of the systems development life cycle to include application development, production support, and systems administration of large-scale enterprise applications.
• Coordinated and led the Fuji to Istanbul Version upgrade and also from Istanbul to Jakarta Version.
• Provided support in production for all the ServiceNow and report related issues.
• Supported in planning, designing and implementing Platform as a Service (PaaS) Support.
• Have supported ServiceNow Team in analyzing custom ServiceNow applications using modern web technologies, Service Portals, Configuring out-of-the-box workflows and creation and maintenance of custom workflows, Integrating ServiceNow application(s) with third party systems/applications via APIs, Building ServiceNow Reports, dashboards and homepages.
• Have supported ITSM modules within ServiceNow: Incident Management, Service Catalog, Problem Management, Change Management, PPM, HR, CMDB, Reports.
• Supported in facilitating discussion, decision making, and conflict resolution
• Organized and facilitated project- Sprint planning, Daily scrum meetings, Sprint reviews, retrospectives, sprint and release management and other Scrum-related activities.
• Supported in Grooming and maintaining the product backlog.
• Tracked and communicated team velocity and sprint and release progress and ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Prioritized team efforts to assist with backlog maintenance.
• Led a scrum team of 10 and ensured that the project team had thorough understanding of goals and success metrics of the project being worked.
• Began with deploying to production every 2 weeks using Scrumban process. After successfully deploying 9 sprints into Production every 2 weeks, we moved to weekly deployment.
• Assisted in team development while holding team members accountable for their commitments, removed roadblocks to their work and mentored new hires to get them up to speed.
• Partnered closely with business stakeholders and development team to ensure successful execution of priority projects.
• Served as the internal central point of communication around project status, timelines, and risks
• Worked with business owners, stakeholders and IT in gathering, analyzing and building business requirements, defining business value for each business requirement and developed user stories to address the finalized requirements.
• Used Agile (Scrum and Scrumban)
• Documents developed were Functional requirement Document, Product Backlog spreadsheet, sprint backlog, Burn down and Burn up charts, User acceptance Test document, End to End process diagrams, Project Plans, Reports.
• Created End to End Business Process Flow Diagrams using Visio/PowerPoint.
• Prototyped UI (user Interface) wireframes Demos to get sign-off from Stakeholders and Product Owner to improve efficiency in meeting stakeholders expectations in committed time.
• Analyzed the Backlog spreadsheet and system requirements to create the Test Plans and organized detailed Test cases for User Acceptance Testing.
• Ensured that adequate and appropriate Quality Assurance/Quality Control processes are in place to test and validate functionality before production deployment.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. Worked with testers and developers to resolve the technical issues and defect resolutions.
• Effectively and accurately communicate relevant project information to the client and project team.
• Assisted and participated in business development activities that included responding to RFP and RFQ. Worked on proposals from data calls, draft writings to grooming it to final document.
• Removed impediments or guide the team to remove impediments by finding the right personnel to remove the impediment.
• Helped in troubleshooting production problems related to software applications. Researches, tests, build, and coordinate the conversion and/or integration of new products based on client requirements.
• Assisted in the evaluation and recommendation of application software packages, application integration and testing tools.
• Resolved problems with software and responds to suggestions for improvements and enhancements.
• Coached and mentored the team. Instructed, assigned, directed, and checked the work of others on the development team.
• Responsible for the overall success of a wide range of projects of varying levels of complexity and was accountable for project initiation and planning, and for overseeing development, testing, implementation, and closeout.
• Worked with client and stakeholders to develop project scope and project plans that include an analysis of benefit (business case), cost, work schedule and any related risks.
• Identified the resources, Resources cost and time.
• Regularly tracked the project status and checked for discrepancies in the forecasted budget and the actual cost. Took mitigation steps to reduce the cost and time increase in project delivery
• Regularly interacted with business and technical team, identified risks, managed risk register and mitigated risks before they became critical.
• Facilitated and coordinated initial project planning efforts (e.g., developing project scope, defining project guidelines, obtaining business and IT sponsor approvals, coordinating resources necessary to successfully complete the project).
• Communicated major milestones, identified potential project risks, provided continuing direction to project team, and conducted regular status meetings to review project activities.
• Assigned, scheduled, trained, reviewed, and monitored project work to ensure that progress is within expected guidelines and is completed on time and within budget.
• Prioritized procedures for changing scope and project acceptance procedures.
• Obtained feedback to assure that project efforts met customer expectations for agreed upon schedule, cost and objectives.
• Identified, tracked, monitored and communicated project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects.
• Provided IT system design alternatives and recommended viable IT solutions.
• Prepared and presented oral and/or written technical reports and project presentations.

Environment: ServiceNow Fuji, Geneva, Istanbul, Jakarta MS Office Suite, MS Visio, ECN (Enterprise Collaborated Network - Document management system), Jira, Confluence, AWS, Gitlab, WAT

Confidential

Program Lead/IT Project Manager/Scrum Master

Responsibilities:

• Key member in supporting USCIS transition from SELC to true agile development methodologies, including Scrum, Scrumban, and Kanban.
• Led a set of Immigration related web applications and Business Process Re-engineering changes.
• Supported DID(it) in the transition from Cold Fusion legacy tech stack to the new open source Ruby on Rails tech stack for new application development.
• Supported in planning, designing and implementing Platform as a Service (PaaS) Support.
• Assisted in DevOps transformation/transition: Prepared business and development team with agile practices, Continuous Integration (CI)/Continuous Delivery (CD) pipeline setup via Jenkins, Chef and Gitlab, encouraged teams for automated testing (cucumber and rspec), Coordinated the development team and infrastructure operations work effort on this CI pipeline and deployments.
• Led the migration effort of Datacenter resources from TECC and DC1 to AWS infrastructure.
• Led the Cold Fusion 11 Upgrade for legacy ColdFusion applications successfully.
• Successfully transitioned from Agile tools Rally to Leankit and trained business on it.
• Supported DID(it) hackathon by participating as a project manager for the new Ruby on Rails Hackathon applications.
• Responsible for the overall success of a wide range of projects of varying levels of complexity and was accountable for project initiation and planning, and for overseeing development, testing, implementation, and closeout.
• Worked with client and stakeholders to develop project scope and project plans that include an analysis of benefit (business case), cost, work schedule and any related risks.
• Identified the resources, Resources cost and time.
• Tracked time using Time tracking tools like inbuilt excel spreadsheet with time keeping formulated tables and Deltek.
• Requested Level of efforts from the team.
• Regularly tracked the project status and checked for discrepancies in the forecasted budget and the actual cost. Took mitigation steps to reduce the cost and time increase in project delivery
• Regularly interacted with business and technical team, identified risks, managed risk register and mitigated risks before they became critical.
• Facilitated and coordinated initial project planning efforts (e.g., developing project scope, defining project guidelines, obtaining business and IT sponsor approvals, coordinating resources necessary to successfully complete the project).
• Led program staff of 12 to include -Cold Fusion Developers, Ruby on Rails Developers, Business Analyst, DBA, Test Engineer and Training Specialists. Performed managerial tasks as in timesheet approvals, provided guidance on day to day activities and expectations from client.
• Communicated major milestones, identified potential project risks, provided continuing direction to project team, and conducted regular status meetings to review project activities.
• Assigned, scheduled, trained, reviewed, and monitored project work to ensure that progress is within expected guidelines and is completed on time and within budget.
• Prioritized procedures for changing scope and project acceptance procedures.
• Obtained feedback to assure that project efforts met customer expectations for agreed upon schedule, cost and objectives.
• Identified, tracked, monitored and communicated project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects.
• Provided IT system design alternatives and recommended viable IT solutions.
• Prepared and presented oral and/or written technical reports and project presentations.
• Organized and led project status and working meetings. Prepared and distributed project progress reports and corrected deviations from plans.
• Led a scrum team of 6 and ensured that the project team had thorough understanding of goals and success metrics of the project being worked.
• Began with deploying to production every 2 weeks using Scrumban process. After successfully deploying 9 sprints into Production every 2 weeks, migrated to Kanban approach where we moved to weekly deployment.
• As a project manager for Architecture and Infrastructure team, I have assisted in planning, developing, and implementing various foundational components (e.g., DevOps continuous integration/continuous delivery set up, automated deployment support, SOPs, streamlining processes, workflows, customer service set up, team metrics, acquisition of new tools like service monitoring tools: Nagios & New Relic, communication with business and managing resources).
• Assisted in team development while holding team members accountable for their commitments, removed roadblocks to their work and mentored new hires to get them up to speed.
• Partnered closely with business stakeholders and development team to ensure successful execution of priority projects.
• Worked with change management team in the CR creation and approval process for releases
• Worked with Quality Assurance team to ensure client processes are followed.
• Developed project tailoring plan, project management plan, Quality Management plan and Risk Management Plan, cost management plan. Communication plan, resource management, budget management, Risk register, schedules.
• Served as the internal central point of communication around project status, timelines, and risks
• Worked with business owners, stakeholders and IT in gathering, analyzing and building business requirements, defining business value for each business requirement and developed user stories to address the finalized requirements.
• Used Agile (Kanban, Scrum and Scrumban) and as well as Waterfall methodologies (SELC and Lean Agile) on several projects.
• Documents developed were Functional requirement Document, Product Backlog spreadsheet, Requirement Traceability Matrix, sprint backlog, Burn down and Burn up charts, User acceptance Test document, End to End process diagrams, Project Plans, Reports.
• Created End to End Business Process Flow Diagrams using Visio/PowerPoint.
• Prototyped UI (user Interface) wireframes Demos to get sign-off from Stakeholders and Product Owner to improve efficiency in meeting stakeholders expectations in committed time.
• Managed Requirement Traceability Matrix beginning with Business Requirements, continue through System Requirements, System Design and System Test Cases
• Analyzed the Backlog spreadsheet and system requirements to create the Test Plans and organized detailed Test cases for User Acceptance Testing.
• Ensured that adequate and appropriate Quality Assurance/Quality Control processes are in place to test and validate functionality before production deployment.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. Worked with testers and developers to resolve the technical issues and defect resolutions.
• Effectively and accurately communicate relevant project information to the client and project team.
• Assisted and participated in business development activities that included responding to RFP and RFQ. Worked on proposals from data calls, draft writings to grooming it to final document.
• Was part of Salesforce Service Cloud implementation
• Performed Process Mapping between Legacy Call Center (Siebel Processes) and SFDC.
• Customized Service Console as per Call Center Rep’s requirements.
• Supported in the implementation of CTI-Salesforce CRM implementation: Computer telephony integration (CTI) is a technology that allows interactions on a telephone and a computer to be integrated or coordinated. Salesforce Call Center enables an organization to integrate their telephony solution with Salesforce to perform routine call center functions such as screen pops, call transfers, outbound dialing etc. Screen pops allow your employees (i.e. Customer Relationship, Sales, Support) to have the caller’s information Confidential their fingertips the moment the call arrives. Confidential this point, Salesforce searches the CRM system for accounts, leads, contacts or other Salesforce objects for the telephone number. If the number is found, the information for that customer automatically displayed on the Salesforce screen.

Environment: MS Office Suite, MS Visio, MS Project, Planning Pro, Merant Tracker, Change Management Console Remedy, Adobe Pro, Rally Software, ECN (Enterprise Collaborated Network - Document management system), Lean Kit, Jira, Confluence, AWS, Gitlab, Jenkins, WAT, SFDC, CTI

Confidential, Warren, NJ

Project Manager

Responsibilities:

• Worked with device marketing team, product owners and stakeholders to determine business case, developed and executed project plans with solutions that added business value.
• Developed project scope, schedule, budget and risk plans while focusing on regular and timely delivery of deliverables
• Developed project plans that reflected milestones, schedules and progress against targets. It also communicated the status of all projects in the development process to project stakeholders Confidential any given time.
• Regularly did budget analysis: Forecast vs actual cost.
• Met regularly with internal marketing clients and all supporting organizations to communicate project status, and ensured risks were identified, addressed, and impacts communicated.
• Led the full life cycle of a Voicemail application development to support different client’s needs and technology (initiation, planning, solution engineering, requirement specification, design, implementation, testing and support).
• Partnered closely with business stakeholders, IT professionals, and vendors to ensure successful execution of priority projects.
• Ensured that adequate and appropriate Quality Assurance/Quality Control processes are in place to test and validate functionality before production deployment.
• Provided Project reporting and communication to all stakeholders, product owner and device marketing team.
• Communicated major milestones, identified potential project risks, and conducted regular status meetings to review project activities.
• Constantly monitored and reported on project progress. Reported status of project deliverables using appropriate tools.
• Presented on weekly and monthly bases reports defining program/project progress, risk/issues and solutions
• Provided Project reporting and communication to all stakeholders and device marketing team.
• Worked with internal stakeholders (including marketing, IT, device marketing, device evolution and operations), external vendors (including phone manufacturers and OS providers) and IT in gathering, analyzing and building System Requirements, Client Integration Documents, and Wireframes for Verizon Voicemail application projects.
• Worked with IT and Device Marketing to provide device application requirements, support and testing for both HUX (developed by OEM’s) and vertical (developed by Verizon) applications of voicemail products including voicemail, visual voicemail, voice to text, and video mail.
• Worked on different mobile platforms (Android, iOS, RIM, Windows Phone and Brew).
• Used both Agile and Waterfall methodology on several projects.
• Involved in authoring and reviewing with internal stakeholders the Business Requirements (Visual Voice Mail Device Requirements), API network document and Client integration document.
• Created End to End Business Process Flow Diagrams and Wireframes using Visio/PowerPoint.
• Documented and delivered functional specification (client integration documents) documents. Used IMAP protocols for the client interactions with servers.
• Conducted Gap Analysis to identify the gaps in the current structure of the operation to identify the scope, design and development for the Verizon systems.
• Prototyped User Interfaces (Wireframes) for Executive Demos, get sign-off from Device Marketing teams and End Clients.
• Coordinated and acted as a liaison between technical (IT) and business team
• Participated in extensive communication networks through the joint application requirement (JAR) / Join Application Development (JAD) sessions.
• Prepared Narrative Use Cases.
• Managed Traceability Matrix beginning with Business Requirements, continue through System Requirements, System Design, Code Integration and System Test Cases
• Coordinated User Acceptance Testing (phase 1 testing) for various OEM’s (original equipment manufacturer).
• Analyzed automation test scenarios and designed testing solutions for approved projects.
• Supported and monitored testing activities of visual voicemail application developed on multiple operating systems
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. Worked with BA, QA and developers to resolve the technical issues and Defect Resolutions.
• Regularly monitored and reported QA issues through Quality Center and actively participated in status reporting meetings with QA team, developers, and Device Marketing team and project managers.
• Worked with vendors to launch the commercial product.
• Worked on Voicemail Migration Tool testing and worked with internal support and external vendor (Comverse) in resolving the migration issues. Worked with different site OPS managers in getting their sites scheduled and migrated.

Environment: IBM Requisite Pro, Quality Center, MS Office Suite, MS Visio, MS SharePoint, SQL, MTAS, ACSS, MS Project

Confidential, Middletown, NJ

Business Analyst

Responsibilities:

• Worked with business owners and stakeholders to determine business case that added business value.
• Worked on providing solutions to the projects involving retiring of legacy applications.
• Worked with global network teams for Network latency improvements. Worked on GPS Citrix pilot initiative (VPMO creation) deliverables.
• Developed project scope, schedule, budget and risk plans while focusing on regular and timely delivery of deliverables
• Developed project plans that reflected milestones, schedules and progress against targets. It also communicated the status of all projects in the development process to project stakeholders Confidential any given time.
• Developed Project Management Plan, Cost Management Plan, Communication Plan and maintained Risk Register.
• Provided end-to-end Project Management support in Implementing 5 major software releases on time and on budget.
• Created project work breakdown structure in project plan, tracked deliverables, addressed and managed CRs
• Provided status reporting and conducted weekly project team meetings to track work progress.
• Met regularly with stakeholders and application business owners to communicate project status and ensured risks were identified, addressed, and impacts communicated.
• Partnered closely with business stakeholders, IT professionals, and vendors to ensure successful execution of priority projects.
• Prepared time and cost estimations, month over month spreads, resource requirements
• Worked with stakeholders, business and technical teams in gathering, analyzing and building Software Business Requirements, System Requirements, Application Interface Agreements and Systems Architecture for ATT Applications and projects.
• Used both Agile and Waterfall methodology on several projects.
• Involved in authoring and reviewing Business Requirements, System Requirements and Interface Agreement Documents.
• Created End to End Business Process Flow Diagrams using Visio/PowerPoint.
• Gathered and Provided High Level Estimates for the projects.
• Performed administration for SRT-RM ReqPro (Customized IBM Rational Requisite Pro for Confidential &T) and used it extensively for loading stakeholder requirements, business requirements, functional and design specifications.
• Documented and delivered functional specification documents.
• Conducted Gap Analysis to identify the gaps in the current structure of the operation to identify the scope, design and development for the ATT systems.
• Prototyping User Interfaces for Executive Demos, get sign-off from Business, Technical Planners, Product House and End Users.
• Coordinated and acted as a liaison between technical (IT) and business team
• Coordinated extensive communication networks through the facilitation of joint application requirement (JAR) sessions and joint application development (JAD) sessions.
• Prepared graphical depictions of Narrative Use Cases and Use Case Diagrams using MS Visio.
• Used Clear Case tool for requirement version control.
• Managed Traceability Matrix beginning with Business Requirements, continue through System Requirements, System Design, Code Integration and System Test Cases using Requirements Management Tool (RMT)
• Analyzed the user/business requirements, functional specifications and use case documents to create the Test Plans and Test cases for User Acceptance Testing.
• Helping the UAT team with the testing and giving User Demos to the Customer.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. Worked with developers to resolve the technical issues and Defect Resolutions.
• Closely worked with operations, and Release teams to resolve the production issues.
• Regularly monitored and reported QA issues through Quality Center and actively participated in Status reporting meetings with developers and project managers
• During Major Releases - job includes visiting the Work Centers to collect issues encountered by the Order Specialists. Gathering feedback from the Order specialists to improve the Application and presenting it to the team for Reviews.
• Tracked and followed up on the GUI migration blockers with the developers and clients.
• Worked on Disaster Recovery requirements assignment generated detailed graphs and reports for the same.

Environment: IBM Requisite Pro, Prism, Clear Quest, Clear Case, Quality Center, MS Office Suite, MS Visio, MS SharePoint, MS Project, SQL, AOTS, BMC Remedy

Confidential, Paramus, NJ

Business Analyst

Responsibilities:

• Interacted with Subject Matter Experts of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around the RUP (Rational Unified Process).
• Provided production support for GSSI (Global Scanning System International) - Tracked and followed-up on requirement, day-to-day issues with project manager, developers and other BA/Development team members.
• Authored the Business Requirement Document and analyzed the possible technical solutions and translated them into functional requirements and Business requirements using the Waterfall Methodology.
• Prepared, analyzed AS IS and TO BE of existing architecture by performing Gap Analysis, created workflow scenarios, designed new process flows, documented the Business Process and various Business Scenarios and activities of the business from the conceptual to procedural level.
• Created and maintained the Narrative Use Cases (Business and System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Business Flow Diagrams using MS Visio, revised functional specifications and other core materials throughout the SDLC.
• Directed and managed the Change Control process for the project as a whole by facilitating group meetings, one-on-one interviews and corresponding through emails with work stream owners to discuss the impact of change request on the project.
• Performed testing using SQL Query Analyzer to validate GUI results
• Prepared deployment schedules for all the international and local sites, site-deployment tracking, checking server creations, pre-installations, checking software updates Confidential global sites
• Constructed an automation tool for Site Deployment tracking with the help of another team member, which reduced manual tracking time and manpower.
• Created and implemented database design solutions in collaboration with programming team.

Environment: Quality Center, MS Office Suite, MS Visio, SQL, MS SQL Server, Windows XP

Confidential, South Plainfield, NJ

Quality Assurance Analyst

Responsibilities:

• Was actively involved in Unit, Regression, Smoke and Sanity Testing of all Email Clients for GSM and CDMA devices to uncover any unexpected defects
• Integrated, developed and performed real time debugging of CDMA call processing features Performed System Test of CDMA air interface protocol
• Reported bugs, Email notifications to the developers using Quality Center
• Interacted with developers to get the defects fixed and closed the defects once verified.
• Devised several Test Cases and Test Plans in addition to formulating client’s change requests
• Used DDTS-Defect tracking system for raising Change requests and maintaining the log data base.
• Worked on Internal Testing Tools RSDLite, RadioComm, Test Central, Platform builder, OST host and third party tools which includes Qualcomm QPST, QXDM.
• Worked on Verizon and Cingular test plans and wireless features such as SMS, MMS, EVDO, data calls, and wireless browser
• Specifying, implementing, and executing verification tests for CDMA and EVDO cellular phones during the integration and validation phases of the product lifecycle.
• Test and evaluate CDMA handsets for Voice quality and Data throughput under different infrastructure conditions.

Environment: Quality Center, Test Central, QPST, QXDM, DDTS, MS Office - MS Excel (Macros and Pivots), MS PowerPoint.