SUMMARY:

• Experienced Business Analyst and Project Manager with over 11 years of experience in large - scale systems implementations using Agile, Scrum, and Hybrid methodologies
• Consistently successful implementation experience in the financial and government sectors
• Proven success in leading multiple high-profile projects simultaneously while providing quality- driven results
• Problem-solver who can work with teams and vendors to provide solutions to complex production issues
• Strong communicator who can get to the root cause of problems, provide solutions, and obtain buy-in
• Extensive experience with work stream articulation, systems design and business workflows
• Entrepreneurial thinker who strives to anticipate potential problems and solutions

PROFESSIONAL EXPERIENCE:

Confidential, Manhattan, NY

Senior Product Manager and Business Analyst

• Manage team of domestic and overseas project team members, including business analysts, quality assurance analysts, and developers in the design of multiple applications
• Launched successful simultaneous deployment for two new sales divisions
• Implemented automated sales processes to reduce average lead conversion time
• Gather business requirements and functional documentation for remittance to development and architecture teams
• Launched a company-wide CRM/CTI application upgrade to improve integration and allow sales teams to address clients’ needs more efficiently
• Completed initiative to integrate CRM, marketing, and phone applications into one efficient marketing and sales application

Confidential, Manhattan, NY

Business Analyst

• Provided leadership and oversight in the design and implementation of CRM and HR applications
• Instituted PPM application for use among all project members to help the IT team keep better track of project progress
• Created business and functional requirement templates to provide developers and stakeholders a guide for systems design for multiple projects
• Consulted with Commissioner and Chief of Staff to set project priorities
• Reported project status including risks, issues, and mitigation strategies to stakeholders
• Developed As-Is and To-Be process flows as a result of gap analyses
• Designed user acceptance documentation formats to facilitate testing and sign-off
• Worked with team of developers to deliver multi-faceted, complex solutions to stakeholders by regularly assessing progress and engaging in design sessions
• Managed project backlog and sprints using Agile methodology to execute various project phases
• Collaborated with department executives to design and implement a SDLC process to be followed by entire IT services division

Confidential, Red Bank, NJ

Business Analyst

• Created detailed business requirements and design specifications to improve purchasing and accounting-related tasks for users and oversaw completion using Agile methodology
• Led ERP gap analysis sessions, identifying changes in process between the satellite divisions and corporate methodology and designing scalable solutions by building process flows
• Proactively reviewed processes used in field purchasing departments across the country to ensure efficiency, serving as principal contributor on a number of high-visibility projects
• Successfully deployed a nationwide process to improve how homebuilding tasks and budgets are initiated; decreased processing time and improved budget accuracy
• Managed simultaneous development projects, keeping track of development teams’ progress and implementation documentation for system users
• Designed web apps and applications using DSP BackOffice tools to provide validation reports to confirm proper community set-up

Confidential, Manhattan, NY

Sr. Business Analyst

• Managed expectations and needs of department heads and Enrollment Project Managers as they work to maintain and modify information within the student enrollment management system
• Served as Business Analyst and Application Project Manager for yearly enrollment processes by designing system solutions, working with teams to confirm electronic communications for school users, borough enrollment officers and parents
• Acted as business owner and manager of vendor relations, ensuring that both long-term and short-term business requirements were acted upon accurately and efficiently
• Instituted key policies within technology department to track development requests, standardize communications, and manage stakeholder expectations
• Maintained oversight of all projects involving CRMOD implementation from initial requirements gathering process to rollout including design, quality assurance testing, and production release
• Partnered with systems leaders to ensure that school, student, and employee information was current and accurate
• Managed group of vendors to ensure systems availability and quality are at the top of priorities list
• Participated in the careful and strategic planning of new initiatives and projects by providing access, training, and support
• Served as champion of CRM applications’ usefulness by communicating processes in need of improvement and ways Oracle CRM can provide solutions to current process issues
• Participate in cross-divisional meetings as a subject matter expert in areas of technology, business analysis and product management

Confidential, Manhattan, NY

Business Analyst III

• Administered support of Siebel On Demand application for upwards of 400 users. Efficiently handled more than 100 issues per week with a 96 percent average resolution rate
• Effectively maintained partnerships with all company IS teams and vendors to ensure constant compatibility between Siebel application and inter-related systems
• Performed UAT testing of both existing and newly developed functionalities to ensure performance; informed vendors of progress or issues
• Created ad hoc reports using multiple systems including SQL, Access and Oracle Business Intelligence/ Siebel Analytics
• Facilitated face to face and classroom training sessions for CRM users of all levels and positions

Confidential, Newark, NJ

Business Analyst

• Provided production support for over 2,000 users of Siebel Enterprise CRM application with functional and technical issues or concerns
• Administered and supported separate Siebel Analytics tool, creating customized dashboards and reports for subject matter experts and senior officers
• Led and participated in UAT testing for multiple upgrades and enhancements; involved in 3 full implementations
• Performed gap analyses for multiple departments with the goal of condensing daily tasks into one application
• Performed training for application users ranging from representatives to senior-level employees; served as subject matter expert for training and development staff and assisted in creating training materials
• Used Sales CRM support software to modify status of broker submissions and maintained great working relationships
• Daily review and resolution of enrollment discrepancies; required creation and review of ad hoc and analytics reports. Reduced amount of errors by over 90 percent within 4 months