SUMMARY

• Highly skilled Technical Writer
• Recent experience authoring documentation related to assessments of implementing ITIL standards, IT Service Management standards, Sarbanes Oxley (SOX) compliance and CMMi standards in addition to formulating 'Best Practices' throughout the IT department
• Experienced creating work-flow and process-flow diagrams, user guides, training manuals, PowerPoint presentations and detailed VISIO diagrams.
• Extensive background within the Financial Industry
• Prior history as a Senior Technologist.
• Specific skills include:
• Create/revise/proofread technical and user documentation
• Provide training of created user guides and applications
• Proficient in Microsoft Office: Word, Excel, PowerPoint, Publisher, Visio and Snag-It screen capture
• Skilled in Adobe Acrobat Professional for pdf document conversions and Photoshop
• Audio/Video conferencing using WebEx technology
• Knowledge of EDI (Electronic Data Interchange) and ASN (Advanced Shipping Notice) processes
• Financial Industry mainframe application development and System Development Life Cycle
• Excellent oral and written communication skills

EXPERIENCE:

Confidential, Nov. 2009 to Dec. 2009
(Consultant) Senior Technical Writer / Business/Systems Analyst

• Analyzed existing Disaster Recovery and Business Continuity documents for the three major metropolitan airports. The systems are the Airport Parking Revenue Control System (APRCS) and the Computerized Security System (CSS).
• Rewrote Parking and Security Disaster Recovery documentation according to Port Authority standards.

Confidential, May 2007 to Jan. 2009
Senior Technical Writer / Business/Systems Analyst
Initially hired as a Consultant - later converted to full time salaried employee

• Participated in detailed discussions with various Subject Matter Experts to create/author an Operating Plan which detailed current state and projected state, including an assessment of implementing ITIL standards, IT Service Management standards, Sarbanes Oxley (SOX) compliance and CMMi standards in addition to formulating 'Best Practices' throughout the IT department
• Produced PowerPoint presentations detailing the benefits of ITIL (IT Infrastructure Library), SLM (Service Level Management) and SEO (Search Engine Optimization)
• Designed work-flow and process-flow diagrams for internal departments (Delivery Management, Q/A, Infrastructure & Architecture, Application Services) and recently acquired companies, interviewing key personnel, assessing and documenting day-to-day operational procedures and software implementation procedures
• Developed an extensive user guide/training manual and a web site administration guide for a redesigned Business Gift Services system
• Created, edited, published and circulated the monthly IT newsletter using Microsoft Publisher. Hard copies were available for pickup or distribution and soft copies were sent via email with links that provided access to a document repository Produced documents and templates for Service Level Agreements, Operational Policies, Standard Operating Procedures, Statement of Work, quick start guides and training manuals
• Wrote functional and technical requirements based on business requirements
• Formulated concise departmental organization charts and infrastructure diagrams
• Assisted various departments with specific documentation needs
• Responsible for bringing together and analyzing data from all of the IT groups to generate a three-year strategic plan. This was presented with all of the other corporate brands to upper management at an annual meeting
• Coordinated with senior IT staff to analyze and create a search engine optimization presentation
• Performed Data Warehousing analysis and data definition requirements
• WebEx administrator and technical lead for monthly firm wide audio/video webcasts, bi-weekly IT audio/video webcasts, executive audio/video conferences and on request conferences
• Presented a high level overview of differences between Oracle 11 and Oracle 12
• Provided training sessions of created user guides and applications
• Administered a test version of SharePoint for content management and a beta version of LifeRay open source software for maintenance of wiki's

Confidential, March 2007 to May 2007
(Consultant) Technical Writer / Systems Analyst

• Pre-implementation analysis of the EMC Documentum eRoom content management system to create process-flow diagrams
• Authored and edited system-flow diagrams, PowerPoint presentations and documentation for current-state and future-state environments

Confidential, Nov. 2006 to Jan. 2007
(Consultant) Technical Writer / Systems Analyst

• Analyzed all application programs, JCL, PROCS and job schedules to produce a Month-End Statement Generation detailed design document and a Month-End Trade Confirmation requirements document.
• Created data mapping/warehousing layouts, input and output file layouts, code and data definitions, process-flow and system-flow data diagrams and cross-referencing of data with business rules

Confidential, Oct. 2003 to Aug. 2006
Supervisor, IT Support

• Analyzed and streamlined companywide inventory system
• Managed the day-to-day warehouse operations of shipping and receiving
• Coordinated timely pickups and deliveries for customers using local and long distance trucking companies
• Reduced shipping costs by working with multiple couriers
• Maintained the IT infrastructure and provided technical support

Confidential, Dec. 1994 to Dec. 2002
(Consultant) Technical Writer / Systems Analyst May 2002 to Dec. 2002

• Authored detailed functional and technical design documents, which included data definition, data mapping, file layouts, system-flow diagrams and run-books
• Created JCL (executable Job Control Language) and PROCS (executable Procedures) for a new Small Business Investment System

Technical Officer - Applications Developer - JP Morgan Chase/Chase Manhattan/Chemical Bank, Dec. 1994 to June 2001

• Authored detailed conversion documents of the RRS system and provided to vendor
• Developed system development life cycles (SDLC) with subject matter experts, business units and clerical departments to create business and functional requirements, functional flow documents, technical detail design specs, data definition/mapping charts, Operational Policies, Standard Operating Procedures, Statement of Work, detailed user guides and run-books for the systems and operations departments
• Converted Retirement Reporting System (RRS), Batch and On-Line, including JCL and PROCS, from OS/VS COBOL, COBOL II to COBOL 370 for Y2K compliance and migration to new datacenter
• Presented Full Project Life Cycle for development of Retail Payee Activity System (RPA) system
• Implemented required annual program changes for 1099-R and 5498 forms process, created applications to process and generate print-ready AFP files for 1099-R and 5498 forms
• Converted Commission Analysis/Accounting System from manual to automated reporting system, incorporating an interface with SIAC/NSCC (DTCC)
• Responsible for coordinating the turnover process to the production environment for new and existing applications using Change Management software Endevor and the timing of the processes using CA7-Scheduler
• For Chase Automotive Finance, maintained, enhanced and documented the on-line ACAPS system (Automated Credit Application Processing System)
• For Retail Bank Card Services, produced month-end statement process-flow and system-flow diagrams and documents

PRIOR EXPERIENCE AVAILABLE UPON REQUEST

EDUCATION:

• S.U.N.Y. Farmingdale, A.A.S. HVAC Engineering & Design (1975)
• Grumman Data Systems Institute, Programming Certificate
• Courses in SharePoint, COBOL 370, COBOL II, Effective Writing, CICS, RRS, DB2, SDF II, Optical Imaging and ACAPS

REFERENCES FURNISHED UPON REQUEST