Systems Analyst Resume Allentown, Pennsylvania - Hire IT People

SUMMARY:

System analyst with solid knowledge base, strong communication skills, and an interest in career growth in programming and development or technical sales.
Knowledgeable and successful Systems Analyst with proven success in project management, program development and implementation, quality assurance, diagnostics, and the development of security practices.
Outstanding problem - solving ability with troubleshooting system issues, database structuring, and ensuring total client satisfaction along with the ability to work with technology to aid in increasing team efficiency and group morale.
Adept at learning and applying new information quickly and accurately, thus ensuring compliance with current industry standards.

CORE COMPETENCIES:

TECHNICAL PROFICIENCIES:

Platforms: UNIX, Windows 10, Mac OS

Tools: C++, Java, JavaScript, HTML Scripting, Powershell, Microsoft Word, Excel, Outlook, PowerPoint, QLIK View, ServiceNow, SharePoint

Hardware: Windows Server

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, Pennsylvania

Systems Analyst

Responsibilities:

Strong knowledge of technical support software and development as a Systems Analyst with ITIL Level 3 Application Support.
Drive team efficiency and develop security practices.
Maintained a key role in shifting the company’s corporate IT Change Management practice into the ServiceNow Domain.
Created Automated Powershell Scripts, allowing for more efficient interfacing between the company’s existing products and reporting tools.
Utilized knowledge of support software to develop security practices.

Confidential, Allentown, Pennsylvania

Client Services and Support Analyst Intern

Responsibilities:

Provided Tier 2 Application Support for clients including the checking of Change Management processes, IT ticket submission, and resolution of issues within the company’s set Service Level Agreements.
Actively participated in the set-up of testing sites during software testing for new releases of software, including management of issue reporting and resolution of issues within the software.

Confidential, Lansdale, Pennsylvania

Mechanical Engineer

Responsibilities:

Created AutoCAD mechanical part designs and drawings for both the company and clients, including the use of Autodesk 3D for computational fluid dynamics.
Introduced 3D design to the company which led to becoming the company’s 3D design specialist.
Developed AutoCAD part designs, 2D customer drawings, and machining drawings.
Introduced Fluid Simulation to the company as a result of learning the 3D software, which was a new improvement to fluid dynamics.

Confidential, Wyomissing, Pennsylvania

Student IT Technician

Responsibilities:

Directed experience with students and staff to diagnose and solve technical issues which related to personal electronics and other electronic devices.
Collaborated with local charity organization “ Confidential .
Utilized Intuit’s Quickbase to streamline organization’s ability to locate service dogs and generate reports.