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Systems Analyst Resume

Allentown, PennsylvaniA

SUMMARY:

  • System analyst with solid knowledge base, strong communication skills, and an interest in career growth in programming and development or technical sales.
  • Knowledgeable and successful Systems Analyst with proven success in project management, program development and implementation, quality assurance, diagnostics, and the development of security practices.
  • Outstanding problem - solving ability with troubleshooting system issues, database structuring, and ensuring total client satisfaction along with the ability to work with technology to aid in increasing team efficiency and group morale.
  • Adept at learning and applying new information quickly and accurately, thus ensuring compliance with current industry standards.

CORE COMPETENCIES:

  • Microsoft Sharepoint
  • Visual Studio
  • AutoCAD
  • Problem Solving and Troubleshooting
  • ServiceNow
  • C++, HTML, Powershell
  • Quality Assurance and Quality Control
  • Scripting and Database

TECHNICAL PROFICIENCIES:

Platforms: UNIX, Windows 10, Mac OS

Tools: C++, Java, JavaScript, HTML Scripting, Powershell, Microsoft Word, Excel, Outlook, PowerPoint, QLIK View, ServiceNow, SharePoint

Hardware: Windows Server

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, Pennsylvania

Systems Analyst

Responsibilities:

  • Strong knowledge of technical support software and development as a Systems Analyst with ITIL Level 3 Application Support.
  • Drive team efficiency and develop security practices.
  • Maintained a key role in shifting the company’s corporate IT Change Management practice into the ServiceNow Domain.
  • Created Automated Powershell Scripts, allowing for more efficient interfacing between the company’s existing products and reporting tools.
  • Utilized knowledge of support software to develop security practices.

Confidential, Allentown, Pennsylvania

Client Services and Support Analyst Intern

Responsibilities:

  • Provided Tier 2 Application Support for clients including the checking of Change Management processes, IT ticket submission, and resolution of issues within the company’s set Service Level Agreements.
  • Actively participated in the set-up of testing sites during software testing for new releases of software, including management of issue reporting and resolution of issues within the software.

Confidential, Lansdale, Pennsylvania

Mechanical Engineer

Responsibilities:

  • Created AutoCAD mechanical part designs and drawings for both the company and clients, including the use of Autodesk 3D for computational fluid dynamics.
  • Introduced 3D design to the company which led to becoming the company’s 3D design specialist.
  • Developed AutoCAD part designs, 2D customer drawings, and machining drawings.
  • Introduced Fluid Simulation to the company as a result of learning the 3D software, which was a new improvement to fluid dynamics.

Confidential, Wyomissing, Pennsylvania

Student IT Technician

Responsibilities:

  • Directed experience with students and staff to diagnose and solve technical issues which related to personal electronics and other electronic devices.
  • Collaborated with local charity organization “ Confidential .
  • Utilized Intuit’s Quickbase to streamline organization’s ability to locate service dogs and generate reports.

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