SUMMARY

• Over Seven years of experience as a Business Analyst in IT industries. Energetic self-starter with excellent analytical, organizational, and creative skills.
• Experienced in technical and business backgrounds in customer-focused Project Management, Relationship Development and Analysis.
• Strong business acumen and experience in SDLC, design and testing
• Effective in JAD sessions, Requirement Gathering and Documentation, Developing software models with UML, Writing functional specifications, and developing test scripts.
• Experience developing Use cases and performing Use case Modeling.
• Experience in preparing test cases for User Acceptance Test (UAT) and for design test plans.
• Proven track record in implementing Issue Management, Root cause analysis. Experienced in Status and issue reporting to senior management.
• Large and small-scale project experience directing cross-functional and off-shore teams. Knowledgeable in Project management methodologies and software methodologies like RUP and Agile.
• Experience creating Process flows, relationship and activity diagrams
• Experience in areas of data reporting, migration and integrity evaluation.
• Motivated by the opportunity to build business through effective use of teams and strategic business planning.

TECHNICAL SKILLS

Rational Rose, RequisitePro, Mercury Test Director, TIBCO, SQL, PL/SQL,

MS Office, SharePoint, Visio, Project

Skills:

Analysis, Customer Relationship Management (CRM), Process Improvement, UML, RUP and SDLC

Databases:

Oracle, SQL Server

EDUCATION

• Master of Business Administration (MBA, HRM)

PROFESSIONAL EXPERIENCE
Mar 2012 – Current Confidential, Business Analyst

Client
Confidential,provides Business Execution Software solutions to achieve best results for Businesses incorporating latest technology, smart and secure systems.
Initiative
As a Sr. Business Analyst, involved in requirement gathering from Business Owners to perform gap analysis and articulate to development and business teams on efficient processes.
Responsibilities

• Gathering Requirements from Business Owners
• Order-to-Cash Documentation for Finance Group.
• GAP analysis and workarounds for SAP implementation and Success Factors process
• UAT testing and developing Test cases and Test scripts
• Third party vendor process analysis and documentation
• Interacting and identifying touch points and implications of alternate processes such as Sales, Projects, Travel-on-Demand and Procure-to-pay.
• Data flow Analysis and Documentation
• Worked closely with external entities for data transfer
• Communicating Daily updates and managing Project charter

April 2011 – Feb 2012 Confidential,PM/Business Analyst

Client
Confidential,offers financial services for Google at Mountain View and other Customers to support in tailor-made billing, accounting and payment processing services globally. Its products help Clients with Transaction processing, billing, Accounting and Financial reporting.
Initiative
As a PM/ Lead business analyst, involved in requirement gathering from on-shore and off-shore teams, mapping user processes, data flow and documenting internal procedures, standards, training documentation and processes.
Responsibilities

• Worked with on-shore and off-shore business users to gather information
• Analyzed existing processes and recommended solutions.
• Lead Scoping, planning, rollout and training.
• Developed and documented Processes, Work flows and Data mapping
• Participated in development of billing process
• Documenting Month-end and Daily Billing process, Cash Applications, Credit, Collection and Customer service process
• Provided ad-hoc and periodic project planning and management updates
• Developing Business Requirement documents
• Documented optimized systems and processes
• Conducted final testing, review and signoff.

Jan 2011 – April 2011 Confidential, Business Analyst
Client
Confidential,IT Enterprises supports the academic mission of the University by providing services to students and other members of the university community
Initiative
As a lead business analyst, involved in requirement gathering, mapping user processes, data flow and documenting internal procedures and policies.

Responsibilities:

• Interface with and interview business users to gather requisite information from cross-functional teams
• Developed Business Requirement documents and Use cases
• Organized several working sessions
• Gathered requirements for new template design.
• Researched RFP and recommended solutions for enhanced web features; designed permission models, business processes.
• Documented internal and standard procedures
• Created Test cases and Test scripts
• Conducted Backend System Analysis
• Worked with technical team to analyze system integration and data integrity
• Created process flows
• Conducted final review and signoff.

Apr 2010 – Jan 2011 Confidential,CA PM/ Lead Business Analyst
Client
Confidential,is a diversified financial services company providing services for consumer and commercial entities across North America and Internationally.
Initiative
As a lead business analyst, am involved in enhancing functionality of web-based foreign exchange transaction
Responsibilities:

• Performing Gap Analysis between the Wachovia FXOL(Foreign Exchange Online) system and the

Wells Fargo FXOL system.

• Identifying the details and the data mapping necessary to migrate the existing Wachovia Data into Wells Fargo systems
• Conducting Business Workshops (JAD sessions) with FXOL business units of Wachovia and Wells Fargo
• Requirements gathering through building consensus between stakeholders, management and

technical staff.

• Developing Business Requirement document for Business and Technical teams
• Initiating preliminary Use cases for review across teams
• Developing Use cases incorporating Business rules to create alternate and sub-alternate flows
• Work with developers and testing teams to analyze impact of change in requirements.
• Implementing change management plan.
• Work with other business analyst members to sync and integrate several Use cases
• Review data flow, accuracy and integrity between FXOL systems
• Provide frequent Use case status updates and reviews to business teams
• Creating process flows and activity diagrams using TIBCO
• Developing Test cases and Test scripts.
• Performed UAT
• Conducting final review and signoff.
• Developing and maintaining the project status using MS Project.

Sep 2007 – Nov 2009 Confidential,TX Sr. Business Analyst
Client
Confidential,is a national voluntary health agency whose mission is to build healthier lives free of cardiovascular diseases and stroke.
Initiative
The project involved assisting business and technical teams to redesign and deploy a completely revamped and enhanced website based on user survey input.
Responsibilities:

• Gathered project requirements through building consensus between stakeholders, management and

technical staff.

• Performed competitive analysis and analyzed existing process to develop a user-friendly website.
• Identified Business owners responsible for project requirements.
• Implemented a Change Control Process to review and prioritize the changes to the requirements for

online user sign up process.

• Gathered requirements from SME’s (Subject Matter Experts) and communicated across the project

teams that facilitated smooth progress.

• Conducted GAP analysis and participated in budget allocation process to come up with a New and User friendly system
• Documented requirements into functional specification using process flow diagrams and BRDs.
• Authored several requirement documents and developed Use cases to support development teams in

their activities.

• Worked closely with vendors to develop prototypes.
• Performed User Acceptance Testing (UAT) and assisted testing teams in developing Test Cases and

Test Scripts.

• Worked as a liaison between third party and the development teams to iron out technical issues.

Feb 2007 - Aug 2007 Confidential,TX Business Analyst
Client
Confidential,provides pharmaceutical services to pharmaceutical manufacturers and healthcare providers in the US, Canada, and the UK, through its subsidiaries.
Initiative
The project involved development of an application interface that enables the end users to manage product inventory at the customers’ site through automated product verification and product replenishment notifications.
Responsibilities:

• Responsible for Gathering requirements from the stakeholders and process control manager.
• Analyzed requirements and conducted gap analysis.
• Implemented Change Control Process, Issues Management and Defect Management processes.
• Analyzed the Change Requests (CR’s), provided effort estimates and performed Impact Analysis
• Defined the roles and responsibilities of each to process changes in the requirements.
• Prepared the project plan to track the cross dependencies and impacts.
• Translated business requirements into Functional and Supplementary Requirements, and into Technical specifications.
• Worked with Architects, and Product Management to define Work Flow Process and Business

Process Re-engineering

• Prepared Business Requirements Documents (BRD)
• Prepared Process Flows (Visio) and Activity Diagrams (UML) to elucidate the complicated

business processes.

• Developed Wireframes and UI Specifications.
• Acted as liaison between Business Unit and development for issue resolutions.
• Developed Use cases and performed Use case Modeling.
• Generated Invoices for the products consumed through third party interface
• Analyzed data to determine the root cause of the problem.
• Worked with development team and technical architect to identify the design constraints and non

functional requirements.

• Worked with Test Team to identify Test Objectives
• Validated test objectives using Mercury Test Director

Jan 2005 - Dec 2006 Confidential,TX Business Analyst
Client
Confidential,Auto Finance is of the largest vehicle lenders.
Initiative
The project involved design, development and implementation of a third party tool to handle Resource Management and Budget Allocations.
Responsibilities:

• Analyzed the resource management process and the budget allocation process.
• Prepared process flow diagrams (Visio) to analyze the budget allocation process.
• Conducted the gap analysis of the existing process and the proposed process.
• Analyzed the performance improvements of the budget allocation process with the using the new and legacy applications.
• Designed Budget Allocation workflow.
• Prepared Budget Allocation workflow Business Requirements Document (BRD) to outline the stakeholder expectations.
• Conducted the requirement management workshops with the finance and IT teams to identify the requirements for the customization of the third party tool.
• Created the Budget Allocation Use cases to capture detailed requirements for the development and test teams.
• Developed the change management process to deal with the issues and requirement changes though out the SDLC