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It Business Analyst Resume

SUMMARY:

The professional go - to person with 15+ years of combined technical skills, management and business analyses experience required to support and elevate your business teams. I work independently and within both large and small groups while excelling at efficient & effective process improvement.

TECHNICAL SKILLS:

  • Help Desk Technical Support - 1,2,3rd level tier
  • BMC Remedy Service Desk Ticketing System troubleshooting, support, analysis & resolution
  • Microsoft Active Directory
  • Avaya Server Administration - Basic PBX contact center operations
  • Blackberry Enterprise Server (BES) v. 5.0.2
  • C++
  • Cisco Unified Presence Server (CUPS)
  • Cisco Unified Communications Management (CUCM)
  • Cisco VOIP
  • DBA - Windows, SQL-Junior level
  • Microsoft Exchange 2003/2007/2010
  • Microsoft Exchange Server 2003, 2007, 2010
  • Microsoft Exchange Management Console
  • Microsoft Exchange VM
  • Enterprise Voice
  • Hardware rollouts, upgrades, maintenance
  • Microsoft Office Communicator
  • Mobile Devices (iPhone/ BB/Windows Mobile/iPad)
  • PC builds, upgrades
  • Quality Assurance
  • Remote Access Server (RSA)
  • Server builds, upgrades, maintenance
  • Server Room HVAC Design/Maintenance
  • Tandberg / Video Conference Administration
  • TCP/IP Networking
  • Technical writing - and Support
  • Technical construction oversight
  • Unified Messaging
  • Webex / LiveMeeting Administration
  • Windows Server 2003, 2008
  • Windows XP / 7

EXPERIENCE:

Confidential

IT BUSINESS ANALYST

Responsibilities:

  • Act as a consultant to client business to influence strategies and long-term planning
  • Analyze and evaluate existing systems to provide proposed data processing and procedural enhancements
  • Assess clients’ business needs and consult/recommend appropriate ordering platform
  • Analyze client business process and recommend ways to improve for optimum performance
  • Identify and deliver breakthrough value to HON and establish standard work processes so the breakthrough is repeatable
  • Be a subject matter expert on area of expertise including best practices and technology trends
  • Identify and resolve problems in a timely manner, gather and analyze information, develop alternative solutions, and work in individual and group problem solving situations for rapid continuous improvement
  • Manage indirect resources, both internal and external, to understand and evaluate functional requirements, review technology/application alternatives, and develop innovative business solutions and designs

Confidential

BUSINESS INTELLIGENCE ANALYST

Responsibilities:

  • Provide business intelligence to government contractors in order to provide competitive pricing strategies for contract bidding
  • Prepare presentation materials and facilitate client meetings to discuss analyses for major ($100M+) Federal government procurements in such diverse areas as IT services, cloud computing, telecommunications, global content management & unmanned aerial vehicles
  • Review and analyze acquisition documents with competitive assessment information to determine competitors' likely pricing strategies
  • Effectively work in Black Hat, Green Team & Red Team proposal groups of 3 to 10+ personnel to conduct reviews & support proposal writing & bid pricing efforts
  • Conduct telephonic & Internet-based research
  • Business development & marketing of specialist services
  • Responsible for managing & maintaining client relationships

Confidential, Washington, DC

INFORMATION TECHNOLOGY SITE MANAGER

Responsibilities:

  • Lead IT projects throughout development lifecycles, develop plans and schedules, define milestones, monitor tasks assigned to teams, and evaluate and report s to management
  • Work within Quality Assurance & Business Analyst teams to plan & implement successful testing strategy campaigns through hardware & software rollouts for user base of 600+ - Windows, Microsoft Suite, legal applications, digital dictation systems, databases, hardware, printers
  • Assess, monitor & assure day to day optimum system reliability & performance
  • Performed and supervised hardware, operating system & server upgrades & rollouts
  • Planned & supervised design of construction plans, implementation & completion of office spaces - network connectivity for work force, conference & server rooms
  • BES (Blackberry) Administration with client handheld support
  • Primary remote support technician for Unified Messaging System, Office Communicator, CISCO VOIP, CUCM, CUPS
  • Avaya PBX Administrator
  • Microsoft Active Directory Administrator
  • RSA SecurID Administration- Database Management, Troubleshooting
  • TCP/IP Networking
  • Use and DBA for Remedy tracking system for internal Help Desk
  • Subject Matter Expert (SME) for iPhone/iPad, BlackBerry/BES support
  • Provided video conference & support for Tandberg, MCU, Content Server & Polycom units
  • Created workflow procedures & technical documentation for & IT knowledge base

APPLICATION & HARDWARE SUPPORT SPECIALIST

Confidential

Responsibilities:

  • Provided first and second tier level support to all 600+ user base including remote locations, international included
  • On-site testing & installation assistance for hardware & software
  • Client facing video conference support and user database administration
  • Handheld device support and database administration
  • Quality Assurance testing
  • Development of technical documentation & procedures for employee

HELP DESK TECHNICIAN

Confidential

Responsibilities:

  • Assisted & supported 600+ users, remote offices & remote client access
  • Analyzed and resolved client hardware & software issues
  • Educated client base on applications & operating system(s)
  • Worked closely with and escalated calls to technicians, specialists & developers

INTELLECTUAL PROPERTY ASSISTANT

Confidential

Responsibilities:

  • Intellectual Property Business Practice - Liaison for practice area to Information Technology group for EFFIE database creation, documentation & business analysis
  • Immediate troubleshooting of floor IT issues
  • Dictation, pleadings, contracts, mediation planning - all Legal Paralegal/Secretary duties to Managing Partner, Vice-chair of IP Department & members of Confidential LLP Technology Committee

Confidential, Collinsville, IL

IT ADMINISTRATOR - LEGAL ANALYST

Responsibilities:

  • Managed all aspects of collection & team processes
  • Aided firm in client file growth by creation & maintenance of database & templates for more efficient document assembly process
  • Maintained all aspects of hardware, software & firm network

Confidential, Bristol, PA

CORPORATE NETWORK CONSULTANT

Responsibilities:

  • PC/Server Assembly, upgrades, diagnostics, CAT5 cabling, client software instruction - curriculum, documentation writing - personal & class instruction

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