PROFILE:

• 14+ years of experience of IT & Telecom (Business/Technology Transformation, Solution Design, Business Analysis, IT/OSS/BSS including Planning, delivery and Operations)
• Hands - on experience in the planning, design and implementation of cost effective OSS/BSS/Enterprise solutions for SP
• Delivery and implementation experience of telecom turnkey BSS/OSS & Enterprise solutions
• Working understanding of the TeleManagement Forum (TMF) Frameworx, Project Management, Business Analysis, Business Process Management and Service Management
• Understanding and knowledge of Wire-line and Wire-less telecom operator’s business processes, BSS/OSS solutions, product/service and infrastructure
• Best fit for different roles like; Project Manager, Solution Architect, Business Analyst, OSS/BSS Transformation Consultant
• Committed, Responsible, Ability to work under pressure, possess good communications skills

EXPERTISE:

Domains: OSS/BSS Service Fulfillment (Self-care, Order Management, Resource Management, Inventory Management, Workforce Management, Partner Management, Commercial Product Catalog, Service Catalog, Activation System); Billing (Mediation, Billing, Invoicing, Accounts Receivable, Payment Collection & Dunning, Interconnect Settlement); Service Assurance (Fault Management, Inventory Management) ; Enterprise applications (ERP and DWH) and CRM ; Business Analysis Requirements Analysis and Elicitation, Solution Assessment and Validation ; Managed Services (Service Operations); Project Management;

Business Application: Confidential BPM v7.5, Oracle Siebel 8.1, Confidential Maximo 7.5, Comptel Provisioning & Activation (InstantLink 7), Comptel Service Catalogue 3.6, HP OpenView, NSN SAAM v5.1, Ericsson Multi-Mediation, Ericsson Multi-Provisioning, BMC Remedy, ZTE zSmart v4r11, Huawei CBS, Huawei TABS 6.5, Teradata, Micro Strategy, Oracle E-Business Suite v11.5, SAP ECC 6

EMPLOYMENT HISTORY:

Business Analyst

Confidential

Responsibilities:

• Responsible for the design and implementation of end-to-end enterprise solutions and software architectures that support the strategic objectives of the client
• Responsible for transformation and optimization client business processes including analysis of AS-IS business processes, definition of process owners, identifying the gaps and improvement areas; Ensure the define business processes are aligned with the company's business process vision and industry standard
• Lead the application teams and technical streams towards the architectural decisions to deliver the committed solution
• Review end-to-end project artifacts and provide the feedback based on business requirements & solution architecture
• Advise business and technology groups on future enterprise solution options, outlining risks, costs, benefits, and capabilities
• Work with business owner, delivery team and partners to update the design according to customer business requirements during project life cycle

OSS/BSS Consultant

Confidential

Responsibilities:

• Responsible for delivering value to the customer by analyzing and proposing improvements on processes, operations, and IT to capture pain points
• Manage the managed service partners (MSPs) by measuring their performance and ensuring that non-conformances are corrected
• Responsible for the operational excellence targets, SLAs, KPIs through the gathering of necessary data, reports, and continuously driving improvement plans

OSS/BSS Expert

Confidential

Responsibilities:

• Leading the implementation of major transformations (OSS/BSS & ERP) with 10+ project teams
• Define & develop overall functional and business process architecture based on TMForum Frameworx
• Solution Design, RFP preparation, Project Management and Solution Deployment - a mapping of the requirements and architecture to available solutions, including identification of vendor solutions, customization, planning, installation and stabilization of the solution

Manager IT & Engineering

Confidential

Responsibilities:

• Responsible for designing and development of Business systems including business requirements analysis, requirement specification, detail design and development
• Integration of partners networks via different technologies (i.e. Messaging, Web services, Diameter, FTP, SMS, MML etc.) for provisioning, charging and CDR collection

Manager IT Demand Planning

Confidential

Responsibilities:

• Provided project leadership during major projects including optimization of existing business processes in order to accommodate Business needs, Involved in reviewing/approving technical & functional design and implementation
• Translates high level business requirements into functional specifications and manages changes to such specifications
• Responsible for evaluation of requirements from users; estimate the changes size; impact analysis; audit the implementation and delivery of the technical architecture designs; Evolves design and maintenance guidelines/standards
• Liaison & Negotiations with vendors Alcatel, NSN, Ericsson, Huawei, FT and ZTE on various segments like rollouts, implementation of CR and Release Management

BSS & Integration Architect

Confidential

Responsibilities:

• To revamp the Exiting IT Architecture to accommodate wider scope spanning across BSS/OSS
• Ensure the architecture, design and implementation confirms to business requirements
• Translate business and technical requirements into solutions designs detailing the functionalities, protocols, interfaces, parameters and configuration necessary to implement the solution