Business Analyst Resume

SUMMARY OF QUALIFICATIONS

10+ years of systems development experience in implementing solutions to help clients and end-users succeed.
Very well organized, resourceful, flexible and teamwork oriented. Abilities include adjusting quickly to rapidly changing priorities as well as accepting responsibility for new tasks and to see them through to completion with minimum supervision.
Analytical thinker that consistently resolves ongoing issues or defects, often called upon to consult on problems that have eluded resolution by others.

EDUCATION & PROFESSIONAL TRAINING

BS Biochemical Engineering
Lean Six Sigma Yellow Belt Certification
Architecting Java EE Applications with Design Patterns
User Requirements for Successful Software Development

TECHNICAL SKILLS
MS Office (Word, Excel, Visio, Access), SQL, SQL Server 2000/2005, HP Quality Center, Crystal Reports, Java, JSP, Web Services, Web Logic, JavaScript, HTML, CRM (SalesLogix), ETL, Cold Fusion, DHTMLX, Lombardi Teamworks, BPMN

PROFESSIONAL EXPERIENCE
Confidential,New York, NY Business Analyst, April 2007 – Present

Collaborated with business users to elicit, gather, and validate requirements using various techniques that included interviews, surveys, use cases, user interface wire-frame mock-ups, and business process flow diagrams.
Fostered communication with business units to become a subject matter expert in their business processes and work flows.
Authored project artifacts that included Project Scope Documents, Business Requirements Documents (BRD) , Functional Requirements Documents (FRD), business process maps, and data mapping documents.
Demonstrated requirements and applications walk-throughs to end users and business stakeholders to gauge project scope and to obtain requirements feedback and sign-off.
Reviewed business and functional requirements with application development and quality assurance teams (on-shore and off-shore teams) to solicit feedback and to assist project manager in gathering project tasks and estimates for project plan.
Analyzed and prioritized defects during testing phases of projects.
Disseminated product updates to the sales and account management teams.
Assessed technical design and architecture to ensure that it aligned with business needs.
Negotiated statement of technical deliverables with vendors.
Accomplishments & Products Delivered as a result of steering requirements through SDLC:
Electronic Wet Signature Application
The on-line product resulted in automating a manual step to improve client compliance processes (ability to sign and capture online wet signature)
Projected to process 10,000 signatures a year throughout the organization\'s entire client base.
Criminal Fulfillment Application
Resulted in improved quality of service through an improved front-end (jsp/Ajax toolkit), improved privilege and role based user security (LDAP), automation of compliance rules(data driven rules), BPM (Lombardi) implementation of business process, and intelligent data source routing of service requests via client specific configurations.
Added event tracking capabilities to help operations monitor each step of the fulfillment processes of the criminal service.

Confidential,New York, NY Programmer/Analyst, August 2002 – April 2007

Interfaced with various internal customers to obtain high level business requirements for all projects as well as resolve issues with existing applications.
Defined user requirements in documents that were used to validate and refine them based on user input.
Owned front-end and back-end development (J2EE, Weblogic, SQL Server) for the Marquis Reservation System.
Responsible for retrieving and aggregating data in the form of reports for analysis by the company’s finance team (SQL Stored Procedures, SQL Views, Crystal Reports, Jasper Reports)
Automated manual processes using Webservice integrations to improve the operational efficiency of the organization\'s sales, customer service, and accounting teams.
The automation improved operational efficiency by 60% and eliminated redundant data entry tasks for the owner services teams.
Administered an enterprise CRM system (Sage SalesLogix).
Assisted with data imports/exports for the system.
Mined data to assist the sales team in targeting their prospects.

Confidential,New York, New York Consultant II, July 1999 – November 2001

Engaged in all phases of development including, requirements gathering, initial concept design, database design, full development, and quality assurance testing.
Executed front-end and back-end development.
Authored test plans for quality assurance of developed applications.
Called on to learn technologies in a relatively short period of time that were used for specific client implementations.
Authored generic shopping cart application plug-in which was used in multiple client implementations (SQL Server, Cold Fusion)
Developed in-house time-sheet system
Web application used to log billable hours by all consultants
Webservice to transfer logged hours to billing system on an hourly basis.

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