SUMMARY:

Senior Business Analyst & Dual - Role Project Manager with over 15 years of experience In Customer-FACING Complex IT implementations Across Technology including Utilities, Government and Transportation clients Functional

TECHNICAL SKILLS:

Software: Jira, Microsoft Office Suite, Tableau, Microsoft Project, Visio, Esri GIS

Languages: Conversational in German, fluent in Armenian

PROFESSIONAL EXPERIENCE:

Confidential, Washington D.C.

Sr. Business Analyst and Program Manager

Responsibilities:

• Software development lifecycle - Lead analyst and project manager for the design of a new geographic information system (GIS) platform for the management of distributed energy assets Confidential a major utility in the southeast using Jira
• Program lead for the implementation of an Esri-based power outage map for a major southeastern utility with full responsibility over a $464k project budget.
• Researched new data sources / data management policy creation and PMO reporting.
• Developed IT requirements-based recommendations for clients on vendors to partner with and acquire in the natural gas market based on custom market research and create RFPs.

Confidential, Wellesley, MA

Senior Project Manager

Responsibilities:

• Responsibility for full implementation cycle of Confidential ’s consumer engagement software from facilitation of requirements gathering, authoring of requirements documents, data integration, and QA testing supervision, while managing teams of up to 7 developers and QA personnel
• Project lead for Confidential ’s first implementation of an SMS based alerts system for a Louisiana based utility that increased new first-time web users by 6% and reduced service calls by 10%
• Implemented first client instance of Confidential ’s new ACE consumer engagement platform for a St. Louis based utility with increased utility customer site visits approaching 10%

Confidential, Boston, MA

Project Program Management

Responsibilities:

• Full responsibility for scope, budget, and schedule within the software development lifecycle of IT application and architecture upgrades for Agile and Waterfall projects
• Well-versed in the creation of initial statements of work, project schedules, milestone updates, resource grids, and post-implementation documentation
• Oversaw development and testing effort for Statements of Benefits and Coverage with full responsibility over $200K project budget within a $1.5 million program, with timely completion 10% below budget forecast
• As part of a $490k company-wide initiative, completed assessment and lead Phase 1 of development, for a more streamlined approach to system testing
• Lead development teams implementing system changes to fitness reimbursement tool for compliance with new ACA regulations

Confidential, Long Beach, CA

Responsibilities:

• Provided strategy recommendations through a custom product roadmap for changes to Long Beach’s central student data system aimed Confidential improving student success through data metrics
• Completed Education Pioneers coursework and seminars

Confidential, Glendale, CA

Project and Account Manager

Responsibilities:

• Managed a portfolio of web and mobile based search advertising B2B products
• Obtained Google AdWords certification and used SEM techniques to optimize accounts

Confidential, Wellesley, MA

Management Consultant

Responsibilities:

• Custom market studies, market sizing, product roadmaps and survey data analysis with SPSS
• Served as trusted strategy advisor to start-up clients focusing on go-to market strategies

Confidential, Burlington, MA

Consultant

Responsibilities:

• Strategy consulting assessments for US subsidiaries of European based engineering firms
• Executive recruiting for US and South American based subsidiaries of engineering firms