SUMMARY:

• Over 8 years of consulting, technical and functional experience in E - Commerce, Banking, Insurance and retail domains along with Business Systems Analysis, Object Oriented Analysis, Business Process Analysis, Requirements Gathering, Project Management and Business Re-Engineering process.
• Expert in gathering requirements such as functional, nonfunctional, high-level requirements.
• Effective resource and project management activities
• Coordinate meetings with subject matter experts, document and distribute meeting minutes, ensure actions items are completed on time, communicate project status, escalate issues to management as appropriate.
• Conduct JAD sessions with end users to gather functional and technical requirements, perform GAP analysis, and documenting SAP standard business processes and flows.
• Experience in Management Consulting and corporate strategy organizations.
• Build consensus among cross-functional teams and influence decision making with senior-level audiences.
• Experience in business and data analysis, data integration and metadata management services.
• Analyze data from various sources and document various Data Quality mapping document.
• Designing and developing SharePoint 2013 Applications for business intelligence including designing developing dashboards and branding SharePoint Sites.
• Manage cross-geography teams either directly or as virtual teams.
• Planned implemented, and supported small and medium scale SharePoint 2013 and 2016 deployment.
• Interact with the SMEs (Subject Matter Experts) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Proficient in UAT, Test Planning, Requirement Study, Developing test scenarios and test cases, Functional Testing, Regression testing, Production support, Defect Management and Onsite/offshore co-ordination
• Communicate business plan and functional understanding of the requirement to team members and in corporate user feedback to improve business systems
• Proficient in writing Business Requirement Document (BRD), Use Case, and Test Case
• Efficiently managed QA through all phases of the Software Development/Testing Life Cycle including Test Planning, Test design, functional test, integration test, system test, user acceptance, beta, Production release, maintenance, and support
• Sound experience in Agile & waterfall testing Methodology, Testing Matrices and Trace Matrix
• Proficient in Microsoft Office products such as Word, Excel, Access, PowerPoint, and Visio.
• Exceptional communication and team building skills with proficiency at grasping new functional and technical concepts and ability to communicate at all level.

TECHNICAL SKILLS:

Methodologies: SDLC, AGILE-Scrum, WATERFALL, RUP, Six Sigma

Process/Model Tools: MS Visio, Rally Business Process Modeling, UML, Use Case Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, MS Office tools.

Project Management: MS Project, MS Access, Excel, and SharePoint 2007, 2010, 2013

Test Tools: HP Quality Center, ALM, Oracle PL/SQL

Reporting Tools: Cognos, SSRS, Power BI, Seibel, Keynote

PROFESSIONAL EXPERIENCE:

Confidential - Memphis, TN

Business System Analyst

Responsibilities:

• Assisted project managers and technical leads through design and implementation by identifying, analyzing, redesigning and documenting all phases of SDLC.
• Performed Business Analysis by Analytical operations and technical skills, to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems.
• Successfully worked with domestic multiple Data Centers; Shelby, Foothill Ranch, Center Pointe and North American Distribution Center teams.
• As an Agile business analyst, I have produced polished user stories and acceptance criteria. Prepared user interface design documents, user training guides, storyboards, wireframes and mock - ups.
• Strong business analytic and user interface design skills in an agile development environment
• Agile experience includes; leading sprints through sprint planning and development, creation and prioritization of the product backlog, as well as user story and acceptance criteria development (Versionone). Experienced in leading sprint review and sprint retrospective sessions.
• Involved in the analytical operations; analyzing data and its mapping and developed the queries for Cognos Reporting.
• Worked on Cognos 8 xs, Cognos 10 into Cognos 11 Components Report Studio, Query Studio and Analysis Studio.
• Performed demonstrations of new application functionality for Subject Matter Experts (SME) at daily stand-up with Scrum Master. Responsible for conducting training and creating training materials for all Record Managers. Managed and created end-user and operational process documentation.
• Managed and created feedback forms during UAT (User Acceptance Testing).
• Participated in UAT test cases execution with QA team.

Environment: Scrum-Agile Environment; VersionOne, MS SQL Server 2012, Cognos 8.4/Cognos 10.1(Report Studio, Query Studio), MS Office: Excel, Visio Basic Application and PowerPoint, Word, MS Access and ServiceNow.

Confidential, TN

Sr. Business System Data Analyst

Responsibilities:

• Assisted project managers and technical leads through design and implementation by identifying, analyzing, redesigning and documenting all phases of SDLC.
• Performed Business Analysis by Analytical operations and technical skills, to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems.
• Involved in monthly aggregation process.
• Presented the Dashboards and detailed ESQI reports to Business users and cross functional teams.
• Developing complex SQI Consolidated, Product Reliability and RMC Reports multi-functional levels for different OpCo’s, summary functionality in main reports providing detailed drill down through on Demand Sub-reports by number proofing.
• Manual data inclusions, data exclusions, data corrections in EDW, pipe-deliminated the data and support tracker for the different metrics. In converting the auto generated ESQI Reports under PRR
• Database sources like SAS and Tera Data SQL Assistant to load data to Enterprise Data warehouse.
• Presented the Dashboards and detailed ESQI reports to Business users and cross functional teams.
• Developed complex SQI Consolidated, Product Reliability and RMC Reports multi-functional levels for different OpCo’s, summary functionality in main reports providing detailed drill down through on Demand Sub-reports by number proofing.
• Worked extensively in migrating data from various sources such as MS Excel, Oracle, MS Access, MySQL, OLE DB, and flat files to different destinations using SQL Server SSIS 2008/2014.
• Upgraded SSIS packages from 20 version and also created indexes on tables if needed.
• Used SSIS transformations such as, For-Each Loop Container, Sequence Container, Expressions, Execute SQL task.
• Created logical and physical model for analytical databases.
• Identifying Multiple Dimensions and Fact tables.
• Work with IT to understand the root cause and define solutions to issues.

Environment: : SAS, Teradata, BI tools, Windows XP, MS Visio, Jira, Azure, Spotfire, RUP, UML, MS Power point, MS project, MS Word, MS Visio, SQL, HTML, Agile software techniques.

Confidential, Irvine, CA

Business Analyst

Responsibilities:

• Assisted project managers and technical leads through design and implementation by identifying, analyzing, redesigning and documenting all phases of SDLC.
• Created Business Rules for the required scenario.
• Conducted JAD sessions with the stakeholders, end users and SME, to determine the critical business processes and identify key functional requirements for Loan system.
• Created process flow diagrams in MS Visio, Reports using COGNOS.
• Created various UML models like Use Case diagrams, Activity Diagrams in MS Visio
• Prepared BRD (Business Requirements Documents), FRD (Functional Requirements Documents) and supporting documents containing essential business elements, detailed definitions and descriptions to analyze and document business data requirements.
• Attended critical meetings with developers, business analysts and other stakeholders to resolve issues by providing logical inputs.
• Analyzed and documented the system specifications, business requirements, linked requirements to test cases, business rules, and design items to maintain traceability.
• Extract data through SQL queries.
• Define backend data mapping, conduct detailed data analysis regarding the data that will be passed in the messages to understand valid values, data types, and ability to create good definitions for new elements.
• Analyze change requests; create mockups to indicate the changes to the current receipts.
• Assist developers in translating application functionality into application architecture.
• Review test cases to make sure that all the requirements are being met and covered properly.
• Participate in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application.
• Conduct research and analysis to identify business process improvement opportunities.
• Keep management informed of trends, support offshore progress and provide status reports
• Assist product owner in conducting sprint meetings including stories grooming, retro and demo.

Environment: SAS, Teradata, MS SQL Server 2014/2012/2008 , SSIS, SSRS, SnagIT, MS Office: Excel, Visio Basic Application and PowerPoint, Word, MS Access

Confidential, Omaha -NE

Sr. Business Analyst /QA

Responsibilities:

• Interacted with business owners, and client to identify Business Requirement Document, System Requirement, and use cases documents.
• Provided guidance to project managers, business owners, development team and subject matter experts to resolve the outstanding issue and action items are taken in the review meeting.
• Facilitated and managed meeting sessions with business owners, business system owners, development team and testing team and processes control.
• Ensured that all artifacts were complied with corporate SDLC policies and guidelines.
• Interfaced with end-users and project business sponsors to determine, document, and obtain signoff on business requirements.
• Performed GAP Analysis and worked with the Quality Assurance lead to develop detailed Test Plan and Test Cases to perform Smoke (Sanity) Testing to test the basic functionality of the application.
• Involved in Performance testing, Regression testing, System testing and User Acceptance Testing.
• Facilitated defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines.
• Conducted sprint planning based on new and backlogged requirements.
• Conducted JAD sessions for communicating with the project leads and stakeholders and proposed process workflows, functional specifications and project initiation parameters.
• Created work flow diagrams to validate the Basic and Alternate flows in the various Business and Technical Use Cases.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project and HP ALM.
• Captured quality attributes, external/internal constraints for functional/non-functional requirements.
• Participated in development of training materials for the new technology and organized User Training.
• Conducted requirements walkthrough with the Users, Development and Project Management and Testing Team.
• Worked closely with business owners, development team, testing team to perform redlines of documentation, accuracy of technical content and test verification of technical processes.
• Provided reports of findings, metrics, escalations, and lessons learned to project teams and CBT Head of PMO.
• Worked closely with the SME'S to determine the credit risk factors, risk grading and data criteria's by analysing the data to identify factors for performing credit risk assessment.
• Worked extensively on creating UML Diagrams, Use Case Diagrams, and Activity Diagrams to visually describe the credit score algorithm using business modelling tools such as MS Visio.

Environment: Agile, JIRA, MS Office, Lync 2013, MS Project, MS Visio 2010, MS SQL Server, ASP.net, SharePoint, 2010, ServiceNow.

Confidential

Sr. Business Analyst / QA

Responsibilities:

• Collaborated with business partners from multiple disciplines to elicit, document, prepare and manage business requirements package for stakeholder sign-off and delivery to technical teams.
• Identified and articulated the need for requirements change and assessing the impact of the change.
• Established meaningful traceability between related requirements. Assisted the Project Manager & Senior Business Analyst in communicating to project stakeholders on project progress and risks and collected feedback.
• Provided project support to the Project Manager & reviewed the efficiency and effectiveness of service delivery.
• Broke down Intense analysis into multiple sessions for all the team members to get a clear understanding on the requirements and made sure there are no show stoppers.
• Extensively used brainstorming sessions to meet with the stakeholders and generate innovative ideas.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Worked with third-party vendors when documenting Statement of Work (SoW).
• Acted as a liaison between the business and IT design and delivery teams.
• Documented requirement artifacts utilizing industry standard diagram techniques to enhance the clarity of definition, including: process flows, context diagrams, use cases, Wireframes, etc.
• Interfaced with Business Partners, Technical resources (i.e. Solution Engineers, Systems Analysts, Developers, Architecture, and Quality Assurance) to translate and simplify requirements, ensure requirements are met and verify that the implemented solution meets the requirements.
• Performed due diligence and identified possible production failure scenarios, created incident tickets in Service Now and communicated effectively with the development team and the business units.
• Collaborated with QA team and SMEs to ensure adequate test coverage.
• Interacted with various end user teams during beta testing to gather feedback on application usability.
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Extensively worked on IBM RTC to track aspects of work such as work items, source control, reporting, and build management.
• Expertise in Design and development of CMDB (Configuration Management) in Service Now.
• Worked on Jira for Average age report, Pie chart report, resolution time report, user workload report, version workload report, and workload pie chart report & HPQC environment to help the Quality Assurance team in defect tracking.
• Extensively worked on tableau for creating Pie chart, Line chart, and Grid chart, created interactive dashboards, created interactive maps.
• Experience using Axure RP to create Workflow, Sitemaps, Templates, widgets.
• Worked extensively on SoapUI for testing SOAP Web Services functional testing, REST API functional testing.
• Extensively worked on Requirement Management Plan.
• Worked on SQL for testcase execution.
• Drive LEAN efforts by leading Six-Sigma & Kaizen projects in relevant operational area.
• Responsible for overall quality of deliverable and timely processing. Point of contact for Process issues, Timely adherence, Operational issues, Project timelines etc.
• Responsible for Training and development needs of the team members.
• Support existing business resolving any issues.
• Acted as a Single Point of Contact for Cross team dependencies, Production support.

Environment: MS-Visio, MS-Office, MS-Outlook, MS-Access, MS Word MS Project, SharePoint, Windows XP, SQL, RUP, UML, Rational Requisite-Pro and HTML

Confidential

Business Analyst

Responsibilities:

• As a Business Analyst, responsibilities includes:
• Effective communication skills for coordination between globally located teams.
• Prepared Test cases and executed test cases in HP Quality center.
• Developed and designed AS-IS work flow and TO-BE work flow.
• To be a part of technology selection processes including RFIs, RFPs, SOWs.
• Execute functional/end-to-end test cases and tracked the execution and defect retesting through Quality Center
• Conduct JAD sessions with the SDP stakeholders and other project members.
• Project delivery under stringent timelines and high pressure
• Deal with Document Imaging and indexing for the project documents
• Effectively tracked and managed changes in scope of project
• Designing and developing SharePoint 2007 Applications for business intelligence including designing developing dashboards and branding SharePoint Sites.
• Documented procedures and functions within the team and across the business unit in Knowledge Sharing Database using Collaboration Tools like SharePoint.
• Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
• Review and Clarification of Business Requirements
• Created/maintained and provided the client with a Daily Testing Status Report which updated stakeholders on our testing progress - the number of test cases executed, the number of test cases passed/failed, the breakdown of test cases vs. functionality, the tracking of open and closed defects, etc.
• Testing using Agile testing
• Co-ordination of the QA offshore team of 5
• Preparation of Estimates and Project Plans
• Work with Product Managers on the requirements
• Ensure entry and exit criteria of the UAT test phase are met
• Regression execution lead for each cycle extending 3-5 weeks
• Production support during each release
• Performed testing in the mainframe environment and web and client server environments.
• Maintained testing issues, assisted in the defect resolution process, ding following up with development groups on the defect closures.

Environment: MS-Visio, MS-Office, MS-Outlook, MS-Access, MS Project, Windows XP, NT.RUP, My SQL, MS Visio, MS Word, MS Excel.