Systems Analyst Resume

Proven IT Professional

16+ years experience in Financial and Insurance industries focusing on Release Management and Back Office Systems development, support, and migration

SUMMARY OF QUALIFICATIONS

Exceptional experience in Release Management, Quality Assurance, Systems Analysis, and Software design, development, maintenance, and support following SDLC
Consistent record of driving assigned tasks through successful completion - on time and on budget in technical team leadership and individual contributor roles
Deep back office/mainframe systems and COBOL-based programming experience
Collaborative and consultative; record of successfully working across organizations to ensure project success
Selling experience in technical staffing/placement and fitness industries
Experienced educator and proven communicator

IT SKILLS

Deep SDLC experience, CA Service Center, IBM OS/MVS-XA, TSO/SPF, ADS, VSAM JCL, COBOL, EASYTREIVE, PANVALET and RosCOE, SCLM, ENDEAVOR and OPC/TWS Scheduling.

Professional Experience

Currently coordinating sales for Confidential
Confidential
Release Management Analyst

Managed the release process end-to-end, from the planning of release content through to actual release deployment to production.
Maintained the change management process for documenting software releases.
Worked with the end users, and internal cross teams to prioritize and scope scheduled releases with completion dates for each phase. Monitored progress of phases by employing appropriate metrics and management reporting. Facilitated all release meetings.
Coordinated and participated in regular post-implementation reviews and presented release metrics in order to assist with the evaluation of release quality.
Supported the Configuration Management process to maintain current release information.
Drove continuous improvement through trend reporting analysis and metrics management. Tracked and reports status and other metrics against goals on an ongoing basis.
Worked with other technical team members to manage and resolve all release related issues using CA-Service Center.

Confidential, Quincy, Ma. (1995-2004)
Programmer/System Analyst

Technical lead on all IBM mainframe business systems for mutual fund/transfer agency and insurance client companies.
Evaluated user requests for new and modified programs to determine feasibility, cost and time required, compatibility with current systems.
Led requirements gathering sessions with users to fully identify current operating procedures and clarify program objectives. Formulated plans outlining steps required to develop program, using SDLC best practices.
Planned, designed, and developed all COBOL computer programs, applying deep knowledge of programming techniques and back office computer systems to accomplish user goals.
Developed test plans to unit test, regression test and system test the application in its environment.
Developed UAT plans and test cases then coordinated the UAT process while documenting and analyzing the results.
Assisted users to solve operating problems. Provided 24X7 on-call support.

EDUCATION and ACCREDIDATION

BS History and Political Science.
Teaching certificate, level 7-12.
Member, Town of Confidential

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