CANDIDATE SUMMARY:

• 10+ years of experience working as a Business Analyst, Scrum Product Owner and Application Support Analyst
• Expertise in SDLC (Agile) managing business requirements, functional and technical specifications/user stories, conducting gap analysis, creating use cases, writing test plans, and developing database schemas based on logical models
• Experience in Web content management (WCM) application using Drupal/WordPress/ Joomla etc.
• Experienced in creating robust and detailed user stories / acceptance Criteria.
• Knowledge of Behavioral - Driven- Development (Given- When-Then) testing process.
• Advanced experience working with clients, stakeholders, developers, and QAs in verification and validation processes
• Participated in defect review meetings regularly to discuss existing defects and testing impacts
• Ability to formulate and define complex system scope and objectives through research, analyses, testing and fact-finding to aid system implementation.
• Knowledge of problem definition, requirements evaluation, business requirements and system requirement implementation to derive desired outcome.
• Created use cases, flow chat using MS-Visio and involved in managing the functional requirements life cycle (FRLC)
• Strong skill in developing sequence and activity diagrams, creating data flow diagrams, entity relationship diagram, business requirement document and functional requirement documents
• Knowledge of requirement traceability matrix and performing GAP/SWOT analysis to provide technical assistance
• Ability to research and conduct process analysis and feasibility studies
• Knowledge of the Value - Stream Mapping (VSM)
• Proficient in requirement gathering, business modeling, project scoping, and creation of use cases
• Extensive communication with project managers, developers, and subject matter experts to define, assess, and document business system requirements
• Interfaced between the end users and the different teams involved in a project for optimal implementation of IT processes
• Ensure that all requirements support the delivery of business values, fulfills business goals, and meet Stakeholder’s specifications.
• Basic knowledge of SQL and relational database management systems ( RDBMS)

TECHNICAL PROFICIENCY:

Methodologies: RUM, UML, SDLC (Agile, Waterfall), Kanban System

Office Tools: MS Project, Word, Excel, PowerPoint, SharePoint, SalesForce, IFS, SAP

Business Modeling Tools: Microsoft Visio, VB.Net (GUI)

Testing /Defect Tracking Tools: HP ALM/Quality Center, Microsoft Test Manager, Jira Agile

Databases: SQL Server, MS Access

Content Management Systems: Drupal, WordPress, Joomla

Business Intelligence Tools: Tableau, IBM Cognos Analytics.

EXPERIENCE PROFESSIONAL WORK:

Confidential, NJ

Business Analyst

Responsibilities:

• Work with project managers, developers, and subject matter experts to define, assess, and document business system requirements
• Work as an interface between the end users and the different teams involved in a project for optimal implementation of IT processes
• Perform manual GUI testing to verify/validate the appearance, functionalities, and properties of a web app
• Used Drupal to manage required and optional functionalities/features of a web application.
• Used Drupal 8 to create blogs compatible with all modern browsers that supports CCS and JavaScript.
• Used Wordpress to create and manage wed application for Vmost N.G.O healthcare web application.
• Facilitate JAD sessions by convening with project sponsors, business partners, end-user representatives, scribes, subject matter experts and technical personnel; document business processes/requirements and recommend process improvement
• Interact with the technical team to help translate functional specifications into technology solutions
• Assist in technical breakdown of deliverables and access overall effect
• Conduct fact finding audits for business cases documentation
• Prioritize requirements effectively based on identified factors
• Organize and synthesize data from stakeholders
• Ensure that all requirements support the delivery of business values, fulfills business goals, and meet stakeholder’s specifications
• Track and fully documented business functions and technical specifications
• Document requirements based on design, cross-functional integration, and functional process specifications
• Manage the development of business requirement documents (BRD) from JAD sessions
• Organize and compile results and document processes based on end user specification/ functional requirements
• Interact with clients to elicit comprehensive business requirements/use cases/user stories and properly document requirements for specification development
• Participate in UAT sessions to confirm requirements implementations before deployment stage
• Facilitate process discussions, requirement elicitation and validation work sessions
• Work with developers, QA, and production support team to communicate, verify, and test the desired functionalities to implement relevant changes
• Conduct GAP analysis to assess the performance of application and ensure that end user /costumer requirement specifications are met
• Participate in defect review meetings regularly to discuss existing defects and testing impacts
• Create use cases, flow chat using MS-Visio and involved in managing the functional requirements life cycle
• Map requirements in quality center and maintain requirements traceability matrix
• Perform manual GUI testing to verify/validate the appearance, functionalities, and properties of a web app
• Used Drupal to manage required and optional fields of a web application.
• Used Drupal 8 to create blogs compatible with all modern browser that supports CCS and JavaScript.
• Used WordPress to create and manage wed application for Confidential N.G.O healthcare Charity web application.
• Work within an Agile, BDD Team to create robust and detailed user stories used to develop the end user portfolio.
• Create all public and internal websites, mobile apps, tablet apps, wearable content, user experience/interaction design, prototypes/ wireframes for new sites etc.
• Assist in functional and User acceptance (UAT) testing to ensure that the developed material matches the original business case/ business needs / end user specifications.

Environment: Windows, Visio, SharePoint, HP ALM/Quality Center, SIT, UAT, Waterfall, Agile

Confidential, Mt Pleasant, MI

Graduate Teaching/Research Assistant

Responsibilities:

• Assessed student’s coursework to improve skills on the Microsoft Office Suite with strong focus on Visio
• Assisted students on project guidelines to identify project requirements, create WBS, and set milestones
• Graded student assignments, semester exams, projects and research works based on marking scheme specifications
• Create material for students’ lectures on database schema and content management knowledge improvement.

Confidential

Business Analyst/Product Owner

Responsibilities:

• Managed the operations department with regards to inbound and outbound logistics
• Managed consumption-based planning, purchasing, production planning, and warehouse management
• Performed vendor evaluations and invoice (3-way match) verifications
• Documented customizations and process integrations
• Managed stakeholder relationships including business partners, users, vendors like Nokia, Samsung, ZTE, Huawei, customers, project team members regarding business requirements and user expectations.
• Managed requirement traceability and future reuse
• Liaison with the switch engineers on mobile electronic serial number mapping for new devices, to expedite turnaround time aimed at improving sales and productivity.

Environment: IFS, Jira, MS Visio, MS-SharePoint, MS Office Suit. SAP

Confidential

Application Support Analyst

Responsibilities:

• Created test plan/test cases
• Performed UAT, parallel, and regression testing
• Analyzed requirement traceability matrix to ensure testing coverage
• Investigated, analyzed and resolved routine and advanced problems in selected functional areas.
• Managed changes and conflicts during requirements gathering process.
• Analyzed designs, develops, implements, and maintains a variety of client environments or solutions. With supervision from more senior consultants and managers, handle portions of larger projects, including data development, analysis, first draft written communications and client interaction.
• Assessed gathers and evaluates client application requirements.
• Performed benchmark needs analysis and requirements definitions in selected functional areas.
• Coordinated work with developers, testers, operations, engineers, and clients, as required.
• Wrote technical documentation - completes portions of analysis sheets (requirements gathering), prepares packaged presentations, and conducts application demonstrations.
• Supported clients by designing, customizing and delivering solutions and technical presentations.
• Suggested components for basic systems integration of products and services in selected functional areas.
• Wrote specification documents for solutions and enhancements to applications or systems within the program.
• Created changes to database design that supports proposed solution.
• Sent defect reports, weekly status report and maintained test results/error logs

Environment: UML, Agile, SDLC, STLC, SQL, UAT