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Business Analyst Resume


  • PMP(PMI) Certified Versatile and highly skilled Business Analyst / project manager offering 18 years of experience in Business Analysis, IT Project Management, IT Service Management, Data Centre Operations and Data Centre migration projects.
  • Experience spans multiple areas of Project Management including resource management, Project planning, Project budgeting, Client relationship management, Risk management and Service transition.
  • Experience in Business Analysis spans Planning, Requirement elicitation, Requirements management, Requirement Validation, Test Case preparation, Gap analysis, Define scope using optimum solution, Software Documentation, knowledge transfer to developers, Verification of solution, support after implementation, Change management, etc.
  • Involved in the design or modification of business systems or IT systems. Interact with the business stakeholders and subject matter experts in order to understand their problems and needs. Gather, document and analyze business needs.
  • Extensive experience in project documentation, to document requirements, design and architecture.
  • Experienced working in Agile, Waterfall and Scrum methodologies
  • Worked in Agile model and participated in preparing User stories and acceptance criteria, product backlog and sprint planning meetings, daily scrum calls
  • Ability to leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
  • Successfully managed large project teams spread globally in 24/7 setup while at Cognizant.
  • ITIL V3 and Six Sigma Black Belt expert.
  • Currently seeking opportunities in business analysis/project management in organization of repute.


Methodologies: SDLC, UML, Water fall, AGILE and Scrum

Modelling tools: Rational Requisite Pro, MS Visio, Office, Rational rose, JIRA, SharePoint

Data Bases: MS SQL Server, Oracle

MS Suite: Ms Word, Excel, Power point, Access, MS Outlook

Operating systems: Windows 95/98/NT/2000/XP/Vista/7

Other tools: Sybase, TOAD, SQL Analyzer, Zoom for meetings, Mural, KANBAN, SLACK, BOX, Cloud meetings, MS Office (MS Word, Access, Excel, PowerPoint), MS Project. Maximo, Service Now (SNOW), SPUFI, QMF, File - Aid, OMEGAMON, PLATINUM, CA-Unicenter, Princeton, DFSMS, ISMF, SMF, Control Center, TSO, ISPF/PDF, SDSF, Command Center, Configuration Assistant, Infosphere warehouse, Easytrieve, BMC DASD Manager, BMC Log Analyzer, Neon Impact tool, DB2 trace, CA - Detector, Plantinum Utilities, Remedy, Maximo, Prima, IBM connections, Confluence.



Business Analyst

  • Responsible for development and management of reports, defining project scope, liaising between clients and staff throughout project lifecycle, and ensuring objectives were met.
  • Collaborate with senior management and Support teams on project development, project plan meetings with clients, and definition of enterprise architecture.
  • Involved in the design or modification of business systems or IT systems. Interact with the business stakeholders and subject matter experts in order to understand their problems and needs. Gather, document and analyze business needs.
  • Use case analysis, use case modeling using ms visio and use case documentation
  • Tracked user stories using pivotal tracker and prioritized the backlog for continuous delivery process. Executed projects through the entire SDLC from gathering requirements, designing, developing, testing, deploying and support phases.
  • Coordinated and organized meetings across multiple teams which include vendors, integration teams, architects, infrastructure, configurators, operations, end users, business partners, testing teams and managers.
  • Worked on different documents related to requirement, functional specifications, sow, crs, charter, business acceptance document, cost and timeline analysis, process flow, use cases, test cases, implementation plan and lessons learned.
  • Developed project backlog and sprint backlog from requirements and run daily sprints. Tracked and monitored tasks and team collaboration using agile tool jira and confluence for code collaboration
  • Produced sequence diagrams, business mappings, performed data analysis, uml diagrams for functional requirements documentations.
  • Worked closely with pmo to produce daily executive reports, gather business intelligence and organize periodic checkpoint meeting involving key members of the organization and project team
  • Coordinated, initialized and facilitated joint requirement planning seminars for business and functional requirement gathering, analysing, and documenting them in product backlog and subsequently breaking up feature lists into user stories, and drawing up acceptance criteria.
  • Captured business rules and scenarios for implementing requirements in the enterprise environment in compliance with pci-dss and pa-dss regulatory standards in credit card information. Oracle fcm application ensured reduced compliance costs, capital market risks, maintenance of regulatory filing and regulatory functional authorization was completed in the allotted timeslot.
  • Responsible for assembling project plans and assignments, performing quality review and escalating timeline issues appropriately.
  • Created Wireframes on the pages, which have to be developed by taking inputs from the business.
  • Responsible for uploading the test cases and logging the defects
  • Mapping the requirements and updating the execution status
  • Allocate and distribute work to the team members based on the schedule and the release timelines.


Project Manager

  • Introduced KANBAN & other Agile tools in accounts
  • Responsible to liaison with customer and other key stakeholders to assess the business needs of the customer and identify key challenges, constraints, and risks and thereby define the project scope after extensive due diligence.
  • Effectively translated the business needs and constraints into the project charter and obtained the sign off.
  • Responsible for resource mobilizing and training as per project requirement
  • Drafted project plan using MS Project
  • Responsible for getting sign-offs and communicating the approved SLA requirements to the lead technical architect and the implementation team
  • Successfully coordinated and managed the smooth knowledge transfer between onsite and offshore resources at the onsite location in USA.
  • Monitor and record the performance of team members during the transition phase and provide feedback on the same to improve performance.
  • Responsible to track the scope and schedule of the project as per Project Plan and ensure minimal changes to project
  • Prepare agenda for steering committee meeting, record MOM and follow up on action items.
  • Prepare dashboards to communicate the progress regarding scope, schedules, and cost to all stakeholders.
  • Responsible for developing and maintaining knowledge management portal using MS Share Point.
  • Resolve conflicts, track risks and issues.
  • Responsible to capture the lesson learnt and thereby implement best practices & process improvement initiatives to enhance quality of project deliverables.
  • Prepare other subsidiary plans like quality plan, communication plan, risk management plan, change control plan, disaster recovery plan
  • Responsible to move project into steady state operations after successful KT.


Manager Delivery

  • Lead transition of tech support jobs from existing vendors of Google to Cognizant.
  • Technical evaluation of resources, hiring and deployment of resources within the Google stipulated time.
  • Develop process maps for tech support and evaluate for areas of improvement.
  • Develop metric for Cognizant team and define SLA for contractual sign off.
  • Lead the team in steady state and management reporting.

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