Summary:

• Business Analyst with seven years of experience in Insurance, Financial Services, Banking, Retail and Healthcare industries
• Over two years of experience as a lead business analyst leading a team of ten business analysts including an off-shore team
• Currently working in the capacity of a business architect during the pre-planning and high level design phase of the project
• Certified Scrum Master(CSM) and Certified Scrum Product Owner(CSPO) with over two years of experience using scrum techniques and agile methodology
• Expertise in the implementation of complex systems and process improvement initiatives specializing in web and mobile application and operations
• Experienced in gathering and documenting business requirements using Rational RequisitePro and MS Office Suite
• Documented and revised Project Charter, Solution Analysis Specification(SAS), Business Requirements Document (BRD), reviewed the Functional Specification Documents (FSD) and Gap Analysis
• Managed Change Request Forms (CRF) and performed Risk Analysis
• Extensive experience in various Software Development Life Cycles (RUP, Waterfall, Prototyping & other SDLC implementation)

Modeling Tools: MEGA Tool, MS Visio (using BPMN), Rational Rose, Adobe Photoshop CS3-CS4, Adobe InDesign CS3-CS4, Dreamweaver CS3
Requirement Management Tools: MEGA Tool, Rational RequisitePro & ClearQuest
SDLC Methodologies: SDLC, Prototyping, Agile
Project Management: MS Office Suite 2010, MS Project, Primavera6.7
Quality Management: QuickTest Professional, Mercury Quality Center
Utilities: MS SharePoint, MS Outlook, LotusNotes
Database Management: SQL PLUS
Operating Systems: Windows XP, Mac OS X Tiger

Experience

September 2011 to Present Confidential, Bloomington, IL (NTTData)
Senior Consultant: Lead Business Analyst and ScrumMaster

• Lead business analyst overseeing all business analysis responsibilities for a critical corporate project that resulted in a direct increase of 39% in online binds
• Managed a team of ten Business Analyst spread across two projects including off-shore teams.
• Created Product Backlog and Stories as a requirements deliverable in an agile project approach
• Created process workflows & project initiation and project planning artifacts
• Documented Stories as a requirements deliverable.
• Facilitated Test Driven Discussion sessions for each requirements stories
• Facilitated daily stand-up meetings
• Create a relationship between Business requirements, Business rules and Business Data elements using MEGA tool.
• Worked closely with the Planning and Business Case Development efforts to drive out business decisions and business plans.
• Acted as a liaison between the Business Architect, Business Planning team, Development Execution team.
• Facilitated creation of product backlog, use case backlog and Use case documentation
• Documented Use Cases and Use Case Models using MS Visio

December 2010 to August 2011 Confidential, Bloomington, IL
Senior Business Analyst- Process Engineering

• Created process workflows & project initiation artifacts.  ( of on-going operations)
• Created business process flows to ensure standardized methods and procedures are used that result in timely, successful client pick-ups and enhancing standard operation procedures where needed
• Documented Use Cases and Use Case Models using MS Visio
• Single point of contact interfacing with all related Cross-Functional Teams (on-site and off-site)
• Performed extensive requirement gathering/analysis and GAP analysis to identify process deficiencies
• Responsible for all project documentation maintenance and traceability: Project Time-lines
• Interfacing with Project Planning, Project Management, Supply Chain Management, Change Management Transition & Business Integration team
• Worked relatively independently and in consultation with executives, managers and field service employees
• Recognized as a resource, and a subject matter expert (SME) as a result of the thorough analysis and documentation provided

July 2008 to August 2009 Confidential, Canoga Park, CA (i-Tek Solutions)
Business Analyst

Health Net, Inc. is one of the nation’s largest publicly traded managed health care companies. As the company worked to introduce low-cost eye insurance to its members, new relevant features needed to be updated to the healthnet.com website. As a result, a project was created to update features on the company website and to add applications and services related to vision insurance.

• Conducted user interviews, gathered, analyzed and documented business requirements in Rational Requisite Pro.
• Created Use Cases and UML models using Rational Rose.
• Documented Project Charter, BRD and FSD.
• Developed GAP Analysis in Microsoft Visio to identify the AS-IS and TO-BE situation.
• Managed release calendar to prioritize the completion of major milestones.

Environment: MS Visio, MS Windows, Rational RequisitePro & ClearQuest, Mercury Quality Center, SDLC methodology

February 2007 to June 2008 Confidential, El Segundo, CA (i-Tek Solutions)
Bank Business Analyst

City Bank National’s Online Cash Management application was introduced to give customers fast, convenient service and control over money. Features for this application included: Balance Reporting, Account to Account Transfer, Stop Payments and other online services.

Environment: Windows XP/2000, Rationale Rose, MS PowerPoint, Rational Requisite Pro, Waterfall SDLC, MS Visio

February 2006 to December 2007 Confidential. Mumbai, India
Business Analyst- Stock Trading

• LKP Shares and Securities has been a provider of traditional and online financial services to credit unions. The project I worked on is consisting of an Integrated Trading Floor to client desktops with the latest market news, analysis and research, and market strategy direct from the traders, salespersons and research analysts.

Education

• Master of Business Administration (MBA), Finance & Project Management
  Full tuition fellowship, Director of MBA Association
• Master’s Degree in Commerce, Diploma with First Class
• Bachelor’s Degree in Commerce, Diploma with First Class