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Business Analyst & Architect Resume

SUMMARY:

  • A techno - functional CRM professional with Overall 9 years 10 months of experience in IT industry, with strong operational skills, strong business and solution capabilities in implementing Siebel CRM end-to-end implementation activities right from scope definition, process workshops, requirement elicitation and analysis, feasibility reviews, solution and design to technical delivery of a quality CRM.
  • Having experience in Siebel Configuration, Scripting, Workflows, EIM, EAI.
  • Good knowledge in Order Management Row set Concept.
  • Analyze requirements for business and technology feasibility checks.
  • Having hands of experience in Pricing and Billing Engine concept.
  • Good Knowledge in Task Based UI.
  • Experience in Data Analysis, Data Modeling, Data Cleansing, Migration, Data Transformation, Performance Tuning, ETL Troubleshooting for IT industry.(EIM)
  • Experience in writing SQL Queries & Stored Procedure.
  • Excellent proficiency in Data Transformations and loading using SQL* Loader.
  • Excellent proficiency in creating Control files to load data to DB tables.
  • Having Experience in creating Inbound, outbound web service, IO and Data map.
  • Good Knowledge in Informatica Mappings, Workflow.
  • Good Communication and Motivational skills.
  • Good Team player and a quick learner.
  • Strong Analytical and Interpersonal Skills.
  • Worked on Agile Methodology.

KEY SKILLS AND KNOWLEDGE:

  • Siebel, SQL,PL/SQL Block, Procedure, Informatica, Oracle 10g
  • Healthcare Service/Sales.
  • Service Contract
  • Pricing
  • Planned Maintenance
  • Price List, Rate List
  • Entitlement.
  • Invoice
  • SR - Billing.
  • Invoice
  • Quotes
  • Asset

TECHNICAL EXPERTISE:

  • Siebel Configuration
  • Siebel Scripting
  • Work Flows
  • Row set transformation
  • IFB and Control file
  • EIM
  • EAI
  • Web Service
  • Stored Procedure
  • SQL queries
  • ETL Concept
  • Informatica Mapping, Workflow.
  • Siebel Tools
  • Version 7.8,7.7,8.1
  • Quality Centre
  • Clarify Case Tool
  • Informatica Power Contre
  • Exposure to Oracle 10g ( SQL)
  • Toad
  • PL/SQL

WORK EXPERIENCE:

Confidential

Business Analyst & Architect

Technical Environment: Windows 2000, Siebel Client 8.1, Siebel Tools 8.1, Oracle 10g,Toad,Informatica

Responsibilities:

  • Involved In migrating data from external system to Siebel.(EIM & Informatica)
  • Solving the SPRs rose for the ongoing release which includes design and build.
  • Responsible for implementing the Enhancements and Customization in the Application.
  • Involved in creating IFB file.
  • Creating RCRs to run automation process.
  • Updating all the related LLD and coordinating with other team for Performance review.
  • Writing eScripts for the requirements and enhancements
  • Fixing Clarify Cases for Initial Production Go Live Support.
  • Testing all the bugs solved in different testing environment.
  • Conducting knowledge transfer to other members in the team.
  • Executing Unit Test Scripts for the related build.
  • Responsible for solving the performance issue related to the fix and enhancement.
  • Responsible for measuring the impact analysis for the development done.
  • Responsible for attending all the calls and communication and interaction with the client.
  • Preparing and Publishing all the data load reports containing each failures with functional/technical reason and its remediation plan

Confidential

Senior Software Engineer

Technical Environment: Windows 2000, Siebel Client 7.8, Siebel Tools 7.8, Oracle 10g,Toad

Responsibilities:

  • Analysis of new requirements.
  • Responsible for creation of Technical Design documents for new & change requests
  • Responsible for Development of the Complete requirement as per the Technical Design
  • Configure assigned Siebel modules and ensure the modules are delivered on time and with good Quality.
  • Conduct and document unit testing on configured Siebel modules
  • Preparing High level design documents & unit test cases
  • Responsible to Configure and Customize Siebel GUI layer (Screens, Views, and Applets) objects to add the new functionality per requirements using Siebel tools.
  • Worked with Siebel Business Objects/Components to do the data to object mapping and created other Child objects like, links, joins based components and objects.
  • Created and customized MVG using MVL's, MVF's and MVG.
  • Responsible for inputting values to the S LST OF VAL Table

Confidential

Siebel Developer

Responsibilities:

  • Involved in designing the High Level documents and Screen Design based on the User Specifications.
  • Configuration of Siebel Application to support the client’s business requirements using Siebel Tools.
  • Configured Data Objects Layer as per customer requirements.
  • Customized screens, views, and applets to meet acceptance requirements.
  • Involved in implementation of Inbox Administration for Service Request, Quotes and Activity business entities.
  • Involved in Design and Automation of business rules using Siebel workflows.
  • Worked extensively in configuring business components, business Objects, joins and links
  • Involved in Customizing the Siebel Application using Siebel eScript and Workflow.
  • Involved in the Performance Tuning Process.
  • Implemented the Siebel Best Practices.
  • Worked on the Performance issue.

Confidential

Siebel Developer

Responsibilities:

  • Responsible for customer/client inquiries, outlining product strengths.
  • Work with the team to continuously improve service delivery.
  • Involved in the various tasks in customization of Siebel UI.
  • Involved in Siebel testing and test script verification.

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