SUMMARY:

• A techno - functional CRM professional with Overall 9 years 10 months of experience in IT industry, with strong operational skills, strong business and solution capabilities in implementing Siebel CRM end-to-end implementation activities right from scope definition, process workshops, requirement elicitation and analysis, feasibility reviews, solution and design to technical delivery of a quality CRM.
• Having experience in Siebel Configuration, Scripting, Workflows, EIM, EAI.
• Good knowledge in Order Management Row set Concept.
• Analyze requirements for business and technology feasibility checks.
• Having hands of experience in Pricing and Billing Engine concept.
• Good Knowledge in Task Based UI.
• Experience in Data Analysis, Data Modeling, Data Cleansing, Migration, Data Transformation, Performance Tuning, ETL Troubleshooting for IT industry.(EIM)
• Experience in writing SQL Queries & Stored Procedure.
• Excellent proficiency in Data Transformations and loading using SQL* Loader.
• Excellent proficiency in creating Control files to load data to DB tables.
• Having Experience in creating Inbound, outbound web service, IO and Data map.
• Good Knowledge in Informatica Mappings, Workflow.
• Good Communication and Motivational skills.
• Good Team player and a quick learner.
• Strong Analytical and Interpersonal Skills.
• Worked on Agile Methodology.

KEY SKILLS AND KNOWLEDGE:

• Siebel, SQL,PL/SQL Block, Procedure, Informatica, Oracle 10g
• Healthcare Service/Sales.
• Service Contract
• Pricing
• Planned Maintenance
• Price List, Rate List
• Entitlement.
• Invoice
• SR - Billing.
• Invoice
• Quotes
• Asset

TECHNICAL EXPERTISE:

• Siebel Configuration
• Siebel Scripting
• Work Flows
• Row set transformation
• IFB and Control file
• EIM
• EAI
• Web Service
• Stored Procedure
• SQL queries
• ETL Concept
• Informatica Mapping, Workflow.
• Siebel Tools
• Version 7.8,7.7,8.1
• Quality Centre
• Clarify Case Tool
• Informatica Power Contre
• Exposure to Oracle 10g ( SQL)
• Toad
• PL/SQL

WORK EXPERIENCE:

Confidential

Business Analyst & Architect

Technical Environment: Windows 2000, Siebel Client 8.1, Siebel Tools 8.1, Oracle 10g,Toad,Informatica

Responsibilities:

• Involved In migrating data from external system to Siebel.(EIM & Informatica)
• Solving the SPRs rose for the ongoing release which includes design and build.
• Responsible for implementing the Enhancements and Customization in the Application.
• Involved in creating IFB file.
• Creating RCRs to run automation process.
• Updating all the related LLD and coordinating with other team for Performance review.
• Writing eScripts for the requirements and enhancements
• Fixing Clarify Cases for Initial Production Go Live Support.
• Testing all the bugs solved in different testing environment.
• Conducting knowledge transfer to other members in the team.
• Executing Unit Test Scripts for the related build.
• Responsible for solving the performance issue related to the fix and enhancement.
• Responsible for measuring the impact analysis for the development done.
• Responsible for attending all the calls and communication and interaction with the client.
• Preparing and Publishing all the data load reports containing each failures with functional/technical reason and its remediation plan

Confidential

Senior Software Engineer

Technical Environment: Windows 2000, Siebel Client 7.8, Siebel Tools 7.8, Oracle 10g,Toad

Responsibilities:

• Analysis of new requirements.
• Responsible for creation of Technical Design documents for new & change requests
• Responsible for Development of the Complete requirement as per the Technical Design
• Configure assigned Siebel modules and ensure the modules are delivered on time and with good Quality.
• Conduct and document unit testing on configured Siebel modules
• Preparing High level design documents & unit test cases
• Responsible to Configure and Customize Siebel GUI layer (Screens, Views, and Applets) objects to add the new functionality per requirements using Siebel tools.
• Worked with Siebel Business Objects/Components to do the data to object mapping and created other Child objects like, links, joins based components and objects.
• Created and customized MVG using MVL's, MVF's and MVG.
• Responsible for inputting values to the S LST OF VAL Table

Confidential

Siebel Developer

Responsibilities:

• Involved in designing the High Level documents and Screen Design based on the User Specifications.
• Configuration of Siebel Application to support the client’s business requirements using Siebel Tools.
• Configured Data Objects Layer as per customer requirements.
• Customized screens, views, and applets to meet acceptance requirements.
• Involved in implementation of Inbox Administration for Service Request, Quotes and Activity business entities.
• Involved in Design and Automation of business rules using Siebel workflows.
• Worked extensively in configuring business components, business Objects, joins and links
• Involved in Customizing the Siebel Application using Siebel eScript and Workflow.
• Involved in the Performance Tuning Process.
• Implemented the Siebel Best Practices.
• Worked on the Performance issue.

Confidential

Siebel Developer

Responsibilities:

• Responsible for customer/client inquiries, outlining product strengths.
• Work with the team to continuously improve service delivery.
• Involved in the various tasks in customization of Siebel UI.
• Involved in Siebel testing and test script verification.