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Sr. Technical Analyst Resume

SUMMARY:

Senior level professional with 20 years of experience in high tech, retail, and manufacturing industries. Specializes in technical and functional work with Lawson software applications. Excellent communication, problem solving, and analytical skills with a proven ability to work independently or as part of team.

SKILL:

HR/PayrollAccounts Receivable Benefits: HR Writer - EDI - Security-General Ledger - Material Management

Accounts Payable Cash Ledger ESS/MSS: Order Entry-Strategic Ledger- Process flow - MSCM-RQC GHR TM HCM.LBI, Business Objects.

EXPERIENCE:

Confidential

Sr. Technical Analyst

Responsibilities:

  • Worker with Client to prove day to day Lawson 10.
  • Lead Security Administrator for Lawson 10 and Oracle Discoverer access.
  • Managed Lawson security through LSA, ISS, and Rich Client applications.
  • Served as Business Analyst for IT for GHR, HCR, TM, Supply Chain, Finance.
  • Programmed and Maintained Business Object reports for HR and Finance.
  • Worked closely with Unix admin and DBA has pertained to Lawson.
  • Primary Support for LBI and Crystal Enterprise Reporting
  • Provided 24x7 support for Inova wherever needed. For example, network printers, SQL Developer, Lawson Handheld devices, Infor Process Automation (IPA), custom PL/SQL scripts, Idatix, and many other facets of Lawson Support s.

Confidential, Richmond, VA

Sr. Technical Analyst

Responsibilities:

  • Working with Client to prove day to day Lawson 9 and InforXM version 10.
  • Programmed and Maintained Business Object reports for HR and Finance.
  • Created SQL query for Master File extraction.
  • Working closely with offshore Personnel on Lawson Admin Responsibility.
  • Worked with offshore Personnel on industry Best Practices for Lawson.
  • Perform Lawson user administration.
  • Performed patching and system upgrades as needed
  • Project Team member overseeing migration from Lawson to Oracle Financials.
  • Maintained Lawson Security in LAUA and ISS.
  • Primary Support for LBI and Crystal Enterprise Reporting
  • Providing 24x7 Supports.

Confidential

Sr. Technical Analyst

Responsibilities:

  • Worked with Clients on Migrating from PeopleSoft HR/Payroll to Infor HR/PAYROLL version 10 and 11.
  • Worked in implementation of GHR and TA modules to include setup of HR, Benefits and TA.
  • Lead Security Administrator for Lawson 10 and Oracle Discoverer access.
  • Managed Lawson security through LSA, ISS, and Rich Client applications.
  • Configured LBI and Bursting for new and existing reports for HR and Finance.
  • Maintained all GHR setup changes through Change control.
  • Implemented Configuration Console for IPA interfaces.
  • Created SQL query for Master File extraction.
  • Worked with client’s om managing INFOR Product in the cloud.
  • Maintained Lawson Security in ISS and Landmark.
  • Developed Interface in IPA, for New Hire, Transfer,
  • Perform Lawson user administration and train designated onsite staff to aid in administration of the system.
  • Responsible for managing client’s tickets and change control using Easy Vista.
  • Provides Lawson technical expertise to other IT staff that support SQL, Windows Servers, and Interfaces.
  • Landmark administration
  • Primary Support for LBI and Crystal Enterprise Reporting

Confidential, Minneapolis, MN

Sr. Technical Analyst

Responsibilities:

  • Worked with Managed Services Team to Support Lawson Clients on version 9 and 10 of all Lawson Products.
  • Responsible for managing client’s tickets and change control using service now.
  • Provides Lawson technical expertise to other IT staff that support SQL, Windows Servers, and Interfaces.
  • Perform Lawson user administration and train designated onsite staff to aid in administration of the system.
  • Landmark administration
  • Document and describe processes related to the Lawson environment. Primary Support for LBI and Crystal Enterprise Reporting

Confidential, Farmers Branch, TX

Sr. Technical Analyst

Responsibilities:

  • Responsible for the system administration functions necessary to maintain Lawson development, test and production environments.
  • Administration includes security maintenance, resource maintenance, resolving application issues, working with vendor to manage support tickets and coordinating maintenance performed by Infor Cloud Services.
  • Provides Lawson technical expertise to other IT staff that support SQL, Windows Servers, and Interfaces.
  • Perform Lawson user administration and train designated onsite staff to aid in administration of the system.
  • Landmark administration
  • Document and describe processes related to the Lawson environment.
  • Work as a technical expert with customers, application analysts, developers, and other team members to support and develop technical solutions to complex business problems.
  • Perform QA testing and debugging.
  • Lawson Application Systems (GL, AP, Procurement and Requisitions) version 10+))
  • Created Business object reports for (GL, AP, Procurement and Requisitions) version 10+)
  • Lawson Mingle user interface
  • Infor/Lawson Process Automation (Administration and development)
  • Lawson Security 10.0.1.x (ISS/IFS) including integration with local Active Directory (ADFS)
  • Lawson Microsoft Add-Ins

Confidential, Cape Girardeau, MO

Sr. Technical Analyst

Responsibilities:

  • Primary Support for the Lawson and Image now.
  • Maintain Lawson 9 security.
  • Maintain EDI transactions for Southeast,
  • Primary Support for LBI and Crystal Enterprise Reporting .
  • Created new report LBI reports for HR/Payroll. Responded to and resolves production issues in a timely manner commensurate to the severity of the issue to the customer.
  • Performed patching and system upgrades as needed.
  • Performed new vendor setup for AP/PO and EDI.
  • Initiated, lead, and implement process improvement opportunities
  • Provide technical and business information, support, and to users.
  • Follow and demonstrate an understanding of application development processes and methodologies
  • . Participated in the physical development of applications through programming, testing, preparing, and documenting
  • Schedules upgrades in accordance with customer’s agreement.
  • Perform system integration testing and unit testing when needed.
  • Apply updates to LTM 10.
  • Apply weekly CTP.

Confidential, Richmond, VA

Processflow Subject Matter Expert

Responsibilities:

  • Works within a team environment to gather input from Local Systems and HR functional leaders and executives, drafting conclusions into templates for review and decisions for further analysis, refinement, and/or adoption as a standard.
  • Participates in the testing phase by creating test data, testing scripts, security build, and validating testing during the Lawson implementation; documents results and participates in re-testing efforts, as needed; enforces stringent change management procedures.
  • Determines ESS/MSS functional requirements through analysis, questionnaires and interviews with appropriate staff; collects information about the use of current systems or processes; shares lessons learned and best practices across BSHSI.
  • Maintains the look and feel of the Lawson screens that are displayed in the ESS/MSS module as determined by the HRIS Architects and senior management. Documents and informs management of any gaps between the “standardized” look and the ability of the application to maintain that look for any reason.
  • Develops and maintains the more complex aspects of the Lawson application including but not limited to Processflow and Smart Notification.
  • Serves as a voice and an advocate for the employee in all matters, including triaging individual employee issues and tickets as documented by our Enterprise IS Support Center.
  • Prepares weekly project status report to the supervisor using a pre-defined reporting tool. Accountable for the local systems assigned, performing according to project requirements and meeting deadlines, and fulfilling project status reporting requirements.
  • Assists in the development of documenting procedures related to the implementation of Lawson ESS/MSS, including policies and procedures related to day-to-day use of the Lawson Software.
  • Maintains a relationship with Local System HRIS “Super Users,” facilitating sharing and implementation of lessons learned and best practices across BSHSI.
  • Provides expertise in developing operating models and facilitates the transition of the model to the implementation activities.
  • Documents and maintains all aspects for both technical requirements and end user- materials.
  • Assists with troubleshooting of ezAccess kiosks including basic PC level tasks related to printers, replacing PCs, and adjusting logout sensors.

Confidential, Richmond, VA

Senior Technical Analyst

Responsibilities:

  • Primary Support for Lawson ERP systems
  • Technical Lead for in-house Migration of Lawson ERP from Siemens
  • Technical Lead for Environment upgrade from 8.0.3 to LSF9 9.04
  • Technical Lead for Migration from 8.0.3 to 9 apps
  • Primary Support for LBI and Crystal Enterprise Reporting
  • Primary Support for Hyperion Financial Management and BI+
  • Respond to and resolves production issues in a timely manner commensurate to the severity of the issue to the customer.
  • Performs patching and system upgrades as needed.
  • Schedules upgrades in accordance with customer’s agreement.
  • Perform system integration testing and unit testing when needed.
  • Perform Quarterly DVT Process.

Confidential, Glen Allen, VA

Senior Systems Analyst

Responsibilities:

  • Primary support for Lawson ERP systems.
  • Primary Support for Hyperion Essbase, Reports and Planning.
  • Resolved production issues in a timely manner commensurate to the severity of the issue to the customer.
  • Performed patching and system upgrades as needed.
  • Scheduled upgrades in accordance with customer’s agreement.
  • Performed system integration testing and unit testing when needed.
  • Appropriately informed and coordinated with other IT functions, which may be affected, or have some responsibility for services related to the customer’s application.
  • Stays current with the application and customer’s satisfaction.
  • Kept abreast of and makes certain that the customer is aware of pending enhancements, upgrades, operational changes, and reported problems.
  • Regularly communicated with the customer to remain current with any issues they have.
  • Diligently maintained system documentation on special procedures, issues, and problems as to their appropriate handling and/or resolution.
  • Secondary support for 1099 Central systems.
  • Worked closely with Secondary support personnel to learn the system and be able to provide support.

Confidential

Systems Analyst

Responsibilities:

  • Coordinated the implementation of the Lawson Financials Systems, Hyperion Essbase, Hyperion Reports and Planning, Project-planning, analysis, coding, testing of conversion, and interface programs.
  • Coordinated Systems and User Testing for North America and UK,
  • Led the implementation of Lawson H/R Suite, Financials, and Supply Chain Modules.
  • Installed and Supported Changepoint systems
  • Analyzed business needs
  • Trained End-users
  • Supervised the day-to-day operations of the Lawson System.
  • Other duties included: Report writing, enhancements, upgrades, and User .
  • Coordinated the implementation of the Lawson HR/Payroll systems, Project-planning, analysis, coding, testing of conversion, and interface programs.
  • Liaised with outside vendors to solve business problems for Check Printing and Ach.
  • Developed several Lawson programs and Unix Scripts.
  • Trained end users on Lawson Functionality.
  • Also worked within a team to Install Kronos Time Entry.

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