Professional Summary

I am a skilled IT Professional with experience in the roles as Project Manager, Project Analyst, and Business Analyst. I have 10 plus years of supervisory experience. I possess the ability to work in fast paced environments, grasp complex configurations and understand the complete Software Development Life Cycle. I am well-versed in managing resources, project plans, Work Breakdown Structures, requirements gathering, Use Cases, Process Flows, documentation, and training. I am an articulate communicator who is comfortable working with multiple platforms such as .Net programs, Web applications, and legacy, mainframe systems. My software skills include MS Project, Visio, and MS Office and SharePoint.

Experience

Business Analyst – Cardinal Health

• Served as Business Analyst tasked with creating and sending communications to Cardinal Health site owners impacted by the portal migration from BroadVision to SharePoint platforms.
• Created, uploaded and updated SharePoint project lists and documents.
• Reviewed, edited, formatted and updated technical documentation in MS Word 2007 for the ARC/FCBDD Project.

Business Analyst – Citi Group Markets and Banking

• Served as a Business Analyst tasked with documenting the Cash Management system processes for incoming System Architects, Designers and Programmers as well as the technical support group.
• Gathered requirements via interviews and conducted final walkthroughs to obtain sign off.
• Created Use Cases, System Sequence Diagrams for each .Net domain, class and method in Visio for the Citi Cash Management System (CCMS - used to track and pay for Mutual Fund transactions).
• Developed Process Flow documents in Visio to evaluate mechanized and non-mechanized processes for Citigroup’s largest Columbus client. This included the daily cash flow, accounting transactions, shareholder transactions, and daily trades.
• Designed and developed a technical Fund Accounting (FA) document and Transfer Agency (TA) document beginning with trade messages received from the Sungard/InvestOne, IBM system.

Business Analyst/Technical Writer - JPMC

• Served as the BA to document business processes.
• Created Use Cases in the form of step tables for the banks’ non-prime business segment including Loss Mitigation, Repayment Plans, Short Sales, Referrals to Litigation Support, Property inspection and preservation, and escalation.

Confidential, 2007
Project Analyst/Manager – Franklin County Job & Family Services

• Served as the Project Analyst/Manager and BSA for two medium sized projects:
• First initiative was a job and skill matching system that involved data scraping from the State of Ohio IBM mainframe, a Query Function for case managers.
• The second initiative involved client scheduling function for Franklin County case managers at five locations in the greater Columbus area with the Job Center downtown with a query/reporting function for Senior/low level managers.
• Managed the project plan, scope, risks, resources (matrix), and the project within the allocated budget.
• Identified and solicited resources from across multiple departments that could execute testing.
• Obtained agreement from the Training Manager to utilize two resources on a temporary basis.
• Utilized Agile methodology for rapid completion of both projects.
• Used MS Project, Visio, and MS Office for project tasks.

Business Systems Analyst – Franklin County Job & Family Services

• Developed high level and detailed requirements via interviews/JAD Sessions with SMEs.
• Created Use Cases during the requirements definition phase, and corresponding Test Cases during User Acceptance Testing.
• Both systems were delivered on time and with 0 defects and high customer satisfaction (strove for Six Sigma defect levels below 3.4 defects per million opportunities (DPMO).

Confidential, 2000 – 2003
Senior Project Manager

• Responsible for specialized billing and tier 2/3 support centers with 50+ management and staff, a capital budget of $1.75 million, and annual expenses of $1.5 million.
• Tracked all financials and evaluated performance indicators to identify process improvement opportunities, optimize management of resources, and ensure the desired service and support metrics were achieved.
• Created Work Breakdown Structures for Engineering, IT, and Documentation.
• Managed the WBS and ensured takes were done, assessed the risks/impacts for that functional area, escalated as appropriate through the proper channels, and reported resolution so that the project team could continue to move forward.
• Created Work Breakdown Structures (WBS) for Engineering, IT, and Documentation.
• Managed the WBS and ensured tasks were completed, assessed the risks/impacts for that functional area, escalated as appropriate through the proper channels, and reported resolution so that the project team could continue to move forward.
• Partnered with managers to develop metrics for each departmental process and implemented a first-time metric tracking database that served as a tool in department and individual performance evaluation.
• Developed and implemented plans to document all major departmental processes (process mapping).
• Led a large-scale project to expand availability of the DSL product to a 14-state region.
• Mapped the entire project, defined timelines and milestones, monitored performance, identified risks, and developed actionable solutions to ensure completion within budget using the Waterfall SDLC methodology.
• Performed organizational and system impact analysis and developed organizational transition plans after the merger of US West and Qwest.
• Worked w/bus and IT to be sure they were programming what was needed and that the testing was completed.

Confidential, 1994 – 2000
Senior Project Manager

• Secured savings of $30 million annually through effective management of a 4-year project consolidating 5 regional billing systems into a single comprehensive unit.
• Developed training documentation to facilitate integration, reduce errors, and optimize client support using the Waterfall SDLC Methodology.
• Drove annual cost savings of $3.5 million upon spearheading an 18-month project to transform a disparate regionalized error correction system into a highly-effective centralized unit using the Waterfall SDLC Methodology.
• Created and utilized the WBS for Release Management.

Confidential, 1990 – 1994
Business Analyst
Programmer

Education

Bachelor of Arts in Business Management, Minor Computer Science
Mini MBA - Professional Development Program (Recipient, MBA Certificate)