SUMMARY:

• Around 7 years of Business Analyst Experience with excellent knowledge of industry standard methodologies like Omniture, Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP) and Agile Programming Methodology (SCRUM).
• Omniture is an Online Business Optimization tool. It is a complex tool that allows a marketer to streamline an online business to appeal to the widest audience possible.
• Worked through all the project life cycle SDLC (Software Development Life Cycle), starting from high level design to system/integration testing. Involved in lots of development and review teams for SDS (System detail specifications), TSD (Technical specification documents), coding, test cases / test plans, unit testing/ system testing / integration testing.
• Experienced in interacting with Stakeholders, User Clients, SME’s, SOA Architects, Test Managers, Developers and Testers while meeting the needs and goals of each parts respectively.
• Possess excellent knowledge of Rational Unified Process (RUP), Rational RequisitePro, Rational Rose, Rational Clear Case, Rational Clear Quest and Microsoft Project with detailed perceptive of different phases and disciples like Requirements, Analysis, Design, Development and Testing.
• Experience in Business Process Management (BPM), business process design systems and Commercial account analysis product.
• Created business rules, business vision document, business glossary and implementation up to functional and technical specifications.
• Knowledge in Return Merchandise Authorization (RMA)
• Extensive experience in managing project requirements, which includes requirement gathering, requirement rating/analysis and requirement priority assignment.
• Actively participated in verification and validation of requirements in conjunction with the stakeholders and presented the results to top executives.
• Excellent experience in Business Process Identification and Reengineering. Project experience includes Project Management, Data Mining, customer and user interactions, and leadership responsibilities.
• Experienced in making Test Plans while interacting with quality assurance team and helping them in discrepancy management.
• Excellent problem solving, team building, judgment and decision making skills coupled with good verbal, communication and interpersonal skills.
• Object Oriented Analysis and Design using UML (Use Cases, Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams) and RUP.
• Excellent experience in developing Use Case Models, Activity Diagrams, State Diagrams and Data Flow Diagrams (DFD).
• Experience in understanding AS-IS business process, performing GAP Analysis to Identify and evaluate risks and provide recommendations for TO-BE Model.
• Expertise in writing and implementing test plans, test scenarios, traceability matrices for black box, system testing, integration testing and user acceptance testing.
• Experience in conducting Joint Application Development (JAD) sessions and Rapid Application Development (RAD) for requirements gathering, analysis and design.
• Strong communication and presentation skills with ability to present technical matters in a simple, clear and concise manner to the targeted audience.
• Creates business case documents supporting project initiatives including business cases, project functional scopes and specifications, and creates “use cases”
• Maintained action items, issue logs and followed-up on open items and worked to resolve issues.

TECHNICAL SKILLS

Business Modeling Tools Requirement Management: UML, UML CASE Tools, Rational Rose, MS Visio, Rational Requisite Pro
Quality Management
Methodologies: RUP, SDLC, Agile Modeling
Project Management skills/Tools: Rational clear quest, Rational Requisite Pro, MS Project, MS excel, access, Rational test manager, Remedy
Databases: DB2, Oracle 9i/10g/11g, MS access , SQL Server 2000/2005
Languages: SQL, Oracle
Functional Knowledge: Financial Services, Banking and Health Insurance
Operating systems : Windows, Z/OS, Solaris, Unix, Linux

WORK EXPERIENCE

Confidential,San Diego, CA May ‘2011 to till date
Sr. Business Analyst

Project Description: Home Equity Loan
Confidential,Home Equity provides home loans to consumers. The Real Estate System provides a complete master accounting and control for construction loans. The specific features that commonly used for these loan types in the Real Estate System are DDA, Direct Deposits, disbursement limits, variable rate options, repayment flexibility options, interest calculations and accruals, customer billing, fee accounting, and subsidy fund accounting.

Responsibilities:

• Performed GAP analysis on existing mainframe application and prepared project objectives scope definition for the desired web based .Net Application.
• Gathered Business Requirements from users, maintained Requirements Traceability Matrix (RTM) and used Rational RequisitePro for documenting the requirements.
• Reviewed interfaces specifications and identified data elements required for interfaces.
• Reviewed Low-level design documents and High-level test condition documents created by the designers.
• Performed the Analysis & Design workflow by following the Agile Approach to develop the application.
• Prioritized the project efforts, developed the Project Plan, process flows, Use Cases and SRS.
• Conducted JAD sessions to elicit requirements.
• Used MS Visio to create Use Cases, Workflow diagram ms, Use Case diagrams and Activity diagrams.
• Responsible for creating Business Process flow diagrams (using MS-Visio) and charts for E-commerce
• Reported status, milestones and project plan tracking to project management and project owners.
• Managed security privileges for subject area and dashboards according to user requirements.
• Supported clients in all testing phases through UAT (User Acceptance Testing).
• Facilitated development of Test Plans and Use Cases for performing Integration and System testing
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Performed defect tracking using Mercury Quality Center, analysis of defects and provided feedback to the developers.

Environment: Z/OS, Rational Requisite Pro, Star UML, Agile Modeling, QUALITY CENTER, QMF, XML, SOAP, SOAP TESTER, MS Office Suite, MS Project, HTML, MS Visio.

Confidential,Raleigh, NC May ‘2009 – Apr ‘2011
Sr Business Analyst

Project Description: Confidential, supports the requirements for entry, billing, maintenance, collections and reporting functionality to facilitate cost avoidance and post-payment recovery efforts. Specific TPL information acquired and maintained includes carrier (current and historical), recipient (resource and invoice data) and recovery cases, including both casualty and estate. TPL is cost avoidance, recoupment strategies will apply to all claims payment activity associated with Division of Medical Assistance (DMA), Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS), Division of Public Health (DPH), and Office of Rural Health, and Community Care (ORHCC) benefit plans.

Responsibilities:

• Gathered Business Requirements from users, maintained Requirements Traceability Matrix (RTM) and used Rational Requisite Pro for documenting the requirements.
• Worked on the Medicaid Subsystems - Recipient, Provider, Claims and Third Party Liability (TPL) Management.
• Worked in Omniture to collect customer data and it also helps in feeding targeted marketing campaigns putting Web analytics at the heart of direct marketing operations
• Omniture)offers a breakdown by)device, screen)size, )A/B testing)for)mobile phones.
• Preparing the TPL business process flow diagrams and preliminary application structure.
• Analyze the Non Electronic Submissions i.e. Paper claims imaged and data entered use the TPL database in claims processing for potential cost-avoidance/recovery determination.
• Involved in preparing the Processes and maintains Medicare Modernization Act (MMA) recipient data, Maintains and processes Health Insurance Premium Payments (HIPP) and Processes and maintains Medicare enrollment.
• Involved in HIPPA Complaint X12N837, 835 Transaction testing.
• Good Knowledge on HIPPA 4010X098 and 4010X096 EDI Guide lines for 837 Professional, Institutional claims.
• Checking the following events like Patient Arrival Notice, Patient Discharge Notice, Certification Change Notice, Notification of Certification to Primary Providers, Other Providers, Referral Review Request and associated Response, Health Care Services Certification Review Request and Associated Response.
• Reviewed interfaces specifications and identified data elements required for interfaces.
• Reviewed Low- level design documents and High-level test condition documents created by the designers.
• Performed the Analysis & Design workflow by following the Agile Approach to develop the application.
• Conducted JAD sessions to elicit requirements.
• Used MS Visio to create Use Environment: RUP, Rational Requisite Pro, UML,MS Access, Quality Center, MS Project, MS Office 2003 and Visio, Siebel Analytics 7.x Cases, Workflow diagrams, Wireframes, Use Case diagrams and Activity diagrams.
• Involved in analysis of Test Plans and Test cases, detecting bugs in the system, preparing the Defect reports using Quality Center and interacted with developers for Debugging.
• Supported clients in all testing phases through UAT (User Acceptance Testing).
• Facilitated development of Test Plans and Use Cases for performing Integration and System testing
• Involved in writing Test Cases, procedures, reports and approval of software release.

Environment: Z/OS, IBM Enterprise COBOL, JCL, DB2, CICS, ORACLE 10g, QMF, SQL LOADER, ASP.Net, MS SharePoint, MS Visio, HP Quality Center.

Confidential,Mumbai, India Nov ‘2008 – Apr ‘2009
Business Analyst

Project Description: Confidential, (Japan, Thailand, India, Indonesia)
VLS is a loyalty based reward management system that caters to rewarding customers. The VLS system consists of the following functionalities: Control record setup, Enrollment of members, Reward point accrual, Generation of cycled reward points interface file to CMS statement generation program.

Responsibilities:

• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Work with IT to develop functional specifications based on Business requirement documents.
• Chaired Requirement Gathering Sessions (RGS), Joint Application Development (JAD) sessions and Joint Application Requirement (JAR) sessions, and lead the effort to get Business and System requirements base lined (stakeholder approval).
• Used SQL queries to extract data from different databases including testing and production for data validation and data analysis.
• Participated in testing software by conducting User Acceptance Testing (UAT).
• Identified and monitored metrics for continuous improvement program.
• Worked with technical team in Application Development & QA areas.
• Used solid analytical, written, and verbal skills to communicate with all levels of staff and management in customer departments and different disciplines with different levels of technical experience.
• Used Microsoft Word, Excel, and Power Point for project documentation & presentation.
• Coordinated the user side testing, acceptance and implementation of the applications
• Developed test plan with test scripts and use cases for portal features.

Environment: Rational Requisite Pro, Star UML, RUP, Rational Clear Quest, DB2, QMF, FTP,
Oracle 9i, Quality Center, MS Office, MS Visio, MS Project

Confidential,Mumbai, India Jan ’2006 – Oct ‘2008
Business Analyst

Project Description: Confidential, is one of the leading Banks in India, which deals in a range of financial services i.e. Housing Loan, Mortgage, and Debit Cards etc. Accounts Receivable System holds the demographic, financial, and historical information for each account. Other modules needing that information obtain it from AR System, eliminating record duplication. The project Involves the development of the Automatic Clearing House system (Electronic fund Transfer), to facilitate faster and better recovery of Accounts Receivable.

Responsibilities:
• Conducted workflow, process diagram and GAP Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Was responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Worked with SMEs, such as Information Security Officer, Legal/Regulatory Advisors, and Disaster Recovery Team to ensure appropriate technology provision to comply with standards and requirements
• Analyzed user requirements, attended change request managent (CRM) sessions to create, track and schedule change request using rational Clear Quest.
• Conducted SMEs meetings, one on one interviews at both in-house and client locations, gathering requirements, providing functional specifications and analyzing requirements using Rational Requisite Pro.
• Effectively used RUP methodology for software engineering process.
• Assisted project managers with the development of Project schedules, development of requirements, and preliminary design for client applications
• Designed and developed Use Cases Diagrams, Activity Diagrams and Sequence Diagrams and conducted JAD Sessions.
• Identified and documented business processes and Use Case Scenarios.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Generated various reports by Using AD-Hoc Queries.
• Configuration Settings related to Master data Maintenance i.e. Info Groups, Info menus, and other respective info type details that will trigger in Master data.
• Maintained Organization Structure by specifying respective Relationships between various object types.
• Expertise in writing and implementing test plans, test scenarios, traceability matrices for Black box, System testing, Integration testing and User Acceptance testing.
• Involved in Incident reporting and Change Control procedures using Quality Center and reports to track process of defects and determine the current quality of the application.

Environment: RUP, Rational Requisite Pro, UML,MS Access, Quality Center, MS Project, MS Office 2003 and Visio, Siebel Analytics 7.x

Education:
M.A in Personnel management and Industrial Relations