Business Analyst III Resume

SUMMARY:

Master of Arts Degree in Human Resources Development, Webster University
Bachelor of Arts Degree in Management and Finance, University of South Carolina (Minor in Psychology)
Over 7 years of professional experience in the financial/accounting industry.
Driven to exceed personal and organizational goals.
Extremely creative problem solver, ability to make quick and accurate decisions.
Ability to work in an ever changing, fast pace environment.

PROFESSIONAL EXPERIENCE

Confidential,Business Analyst III-Contract Position September 2010- Present

•Tested 5010 and MCS Change Requests, as they relate to HIGLAS.
•Submitted test claims for Part A and Part B throughout the January 2011-January 2012 periods for Regression.
•Conducts complex business process analyses, needs assessments and cost/benefits analyses in an effort to align
operations solutions with business initiatives.
•Prepares functional, system and program specifications.
•Provides management support in review of various internal and external reports and data.
•Assists with complex testing efforts and provides security administration to application supported by area when
the appropriate written and approved request is received.

Confidential, April 2008-September 2010
Branch Service Representative

Maintain strong knowledge and understanding of all credit union products, services, policies and procedures.
Perform all monetary and non-monetary transactions for members including, but not limited to: Establishing new accounts, IRAs, share certificates, wire transfers, loan closings, check copies, adjustments/changes, automatic transfers, ATM cards, PIN changes, Safety Deposit Box transactions, stop payments and direct deposits.
Cross-sell useful product and services to members under little to no supervision.
In Branch Manager’s absence, performs manager role of liaison between business members and Business Service Officers.
Maintain and surpass sales and service performance standards to enhance member experience and meet established goals.
Balance drawer daily to include suspense items and vouchers to ensure the branch balances.

Confidential, September 2006-April 2008
Senior Loan Consultant, Residential and Commercial

Consulted with clients seeking to refinance or purchase property while helping to determine the best loan product for their budget.
Provided expert consultation and aggressively sell mortgage products.
Pre-qualified/pre-approved loans, evaluate applications, and reviewed credit history to determine loan risk.
Monitored loans carefully from initiation to closing, while watching pipeline to track deals in progress.
Ensured collection of all pertinent information and 100% application completion through frequent client callbacks; oversee timely completion of appraisals.

Confidential, June 2004-September 2006
Medicare Secondary Payer Business Analyst

Developed and conducted training program that contributed to a 30% reduction in errors in the computation of final demands for beneficiaries.
Analyzed and prepared responses to correspondence received from beneficiaries, attorneys, insurers and other contractors in order to collect and share information to calculate and issue demands.
Designed user-friendly QWI’s (Quality Work Instructions) currently being used by employees.
Accurately adjudicated MSP claims and adjustments for all Part A Line of Businesses (LOBs) in 16 states by analyzing and performing necessary research to resolve on-line edits, FISS discrepancies and FISS system files to ensure claims and adjustments are processed timely to completion.
Calculated and reported work volume, amounts recovered in order that workload and productivity may be accurately measured, and savings amounts reported to Medicare.
Created quantitative and statistical business models by using MS Excel data analysis program, solver function, statistical and financial function.

Confidential, November 2001-June 2004
Finance Technician III

Adjusted medical claims of military veterans daily.
Responded to recoupment cases established through final collection and closure ( i.e. letters, inquiries, disbursement.)
Verified mathematical accuracy of recoupment requests.
Facilitated team meetings, aimed at improving production and employee relationships, resulting in improved employee morale and production.

EDUCATION

Master of Arts, Human Resources Development
Bachelor of Arts, Management and Finance

SKILLS

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), Pro 32, ICD-9, SHAREPOINT,HIGLAS, ROMS, ReMAS, FISS, MCS, APPRO,CALYX, DESKTOP UNDERWRITER (DU), ONYX, FIDELITY, BRANCH SUITE, Internet Process

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