Business Analyst Resume

SUMMARY
Human Resource/Payroll professional with 15 years of experience. Maintained high level of confidential payroll and data processing for 10,000 plus associates. A patient problem solver who communicates effectively with all organizational levels. Resolves problems in a timely manner while adhering to strict deadlines. Organized, detailed oriented and results driven. Fluent in Spanish

PROFESSIONAL EXPERIENCE
Confidential,Glendale, CA
Confidential,Business Analyst September 2006 – April 2008
Served as a liaison between IBM (Costa Rica) and Nestlé operating companies in the U.S.
Reviewed multiple payrolls to ensure results were timely and accurate.
Responsible for troubleshooting and resolving issues resulting from system or manual error.
Validated and signed off on year-end processes handled by IBM.
Lead on the maintenance of all wage assignments; child supports, tax levies, student loans, etc.

Confidential,Globe Implementation to SAP June 2005 – August 2006
Responsible for massive data entry to create new hires in the testing environment.
Creation and Testing of Scripts for all processing areas of payroll.
Instrumental in training IBM personnel in payroll processing.
Participated in all dress rehearsals in preparation for SAP Go-Live.
Relocated to Costa Rica for three months to provide support as needed by IBM.
Supporting the day to day production with prime focus on the garnishment process.
Key participant in the audit conducted in Costa Rica on garnishment end to end process.

Confidential,Operations Representative Feb 2000 – May 2005
Functional point of contact for all aspects of payroll processing such as:
Data Entry of Tax forms, Direct Deposit, Garnishments and all transactions submitted via the Employee Action Forms.
Processing of assigned Weekly and Bi-Weekly Payrolls totaling in excess of $2,000,000.00 from pay sheet creation up through check/ACH submission.
Special projects; payroll conversions, year-end process, Apex deferral processing for highly compensated associates, time collection system conversion and Positive Pay Processing.
Incentive and Bonus payment processing as scheduled throughout the year.
Testing of PeopleSoft HR & Payroll system updates or upgrades as required.
PTO (Paid Time Off) research for balance inquiries and discrepancy resolution.
Duplication of W-2 forms per request.

PROFESSIONAL DEVELOPMENT

PeopleSoft HR and Payroll 8.3, PeopleSoft Query/Crystal Reports ver. 7.5, PeopleSoft SQL/SQR veer 7.5, Analysis and Problem Solving, Team Building and Empowerment, Franklin Time Quest Mgmt, MS Office, Leading Change, WebEx Meeting Center, Work brain Enterprise Workforce Mgmt, Magic of Conflict and Valuing Diversity.

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