SUMMARY:

• Business Analyst with over 10 years’ experience of business process improvement and system implementation projects. Excellent communication skills, stakeholder management, excellent interpersonal skills. A good team player, able to manage stakeholders’ expectations and produce deliverables in a timely manner. Sound expertise with SDLC/Waterfall and Agile methodologies.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Maryland

• Plan, design and recommend business processes to improve and support business activities
• Analyze and documents clients business requirements and processes and communicate these requirements by constructing process models.
• Experience using Microsoft Visio for AS - IS and TO-BE process maps, use cases
• Experience managing and engaging diverse range of stakeholders
• Facilitate meetings with clients to gather and document requirements and explore potential solution

Business Analyst

Confidential

• Elicited, collected data, analyzed trends, generated reports and communicated results as required.
• Lead requirement elicitation efforts on enterprise analysis projects including the elicitation and mapping of the AS-IS and TO-BE processes
• Coordinate and facilitate meetings with clients to gather and document requirements and explore potential solutions
• Act as a liaison between the business, system developers and the third party vendors
• Translate stakeholders requirements into various documentation deliverables such as functional specifications, use cases, workflow/process diagrams

Project Analyst

Confidential

• Gathered business requirements and documented changes to finance operating model
• Worked closely with the Project Managers to monitor project progress throughout project cycle
• Produced and updated project plans, and circulated as required
• Responsible for updating the database on migrating figures
• Maintained Project files, and updated issues and risk logs

Technical Expertise

• Process mapping (AS-IS & TO BE)
• Change management
• Data Protection Acts and Federal Regulations
• CRM(Customer Relationship Management)
• MOSCOW Requirement Prioritization Techniques
• Use cases
• Requirement Gathering
• Workshop Facilitation