Program and Performance Analyst Resume New York, NY - Hire IT People

SUMMARY:

Customer - centric technologist focused on delivering efficiency and productivity in large organizations. Quick learner who identifies problems and offers alternative solutions. Articulate, seasoned in breaking complex information into easily understood concepts to professionals outside of technical field. Adaptable, focused on solving problems while navigating communication with cross-functional teams.

TECHNICAL SKILLS:

Systems: Windows 7-10

Languages: Visual Basic for Applications (VBA), MS, Oracle & PostgreSQL, TOAD, Python

Applications: SPSS, Evolv, Qlik Sense, Tableau, Altru, Blackbaud CRM 3.0 & 4.0, Accounting for Mortgage Bankers, Bloomberg, NetX360 (Pershing), BDB Payroll, StratEx, Workday, Encompass, Advisor Assistant, LogMeIn, Adobe Creative Suite

Software: Microsoft Office 03-16 Office 360 (Word, Excel, Access, PowerPoint)

Database: SharePoint,Microsoft OneDrive

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Program and Performance Analyst

Organized and implemented new AR (Accounts Receivable) reconciliation process which aided in reduction of agency's multi-million dollar AR balance.
Increased KPI performance by as much as 50% for numerous departments and programs throughout the organization using MS SQL, Visual Basic for Applications (VBA), and Qlik Sense.
Supported and guided multiple programs' quality assurance analysts - leading to increased interdepartmental collaboration and adherence to agency-wide best-practices.

Confidential, New York, NY

CRM Analyst

Increased efficiency of Altru and CRM database sync, utilizing Visual Basic for Applications (VBA).
Diagnosed and resolved CRM software lag, improving response time of software by double.

Confidential, Bronx, NY

Financial Operations Specialist

Using VBA, reduced weekly reconciliation time with Department of Health Database.
Coordinated with 100+ nurse care managers in 5 boroughs, ensuring DME orders were compliant with Medicaid guidelines.

Confidential, Brooklyn, NY

Financial Analyst (Project Based)

Conducted daily cash flow analysis, assisting CFO and Controller with forecasting of surplus / shortfalls.
Ensured timely payment of vendor invoices and accuracy of company's Accounts Payable.

Confidential, Bronx, NY

Senior Operations Specialist

Streamlined transition of paper-based charts & forms to electronic, generating productive solutions for information storage.
Gathered and analyzed data, producing meaningful information and visualizations concerning quality of service provided by Social Services Department, which lead to increased departmental performance.
Improved efficiency by developing and defining workflows and tasks for 3 departments supported.
Streamlined payment processing for third party vendors.
Identified inaccuracies within utility bills, resulting in savings of $3K in state sales tax refunds.

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Program And Performance Analyst Resume

New York, NY

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