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Business Analyst Resume

Washington, DC

SUMMARY:

  • Management and line expertise in complex telecommunications project management, change management solutions development, account management, business analysis, asset management, vendor contract negotiation and management, financial analysis, market research, market sizing, sales and business development, spend analysis, and process and requirements analysis.
  • Project managed team that produced a grant application for Los Angeles County, CA that won a grant of approximately $155 million to upgrade their Public Safety Wireless Communications Network.
  • Project managed dozens of successful large scale wireless device activations, mobile number ports and upgrades for companies.
  • Successfully created schedules and kicked off multiple complex public safety wireless rebanding projects in Florida and Virginia, quickly getting several projects ahead of schedule and on budget, and all others on schedule and budget.

SKILLS:

  • Project Management
  • Subcontractor Management
  • Staff Management
  • Microsoft Excel Microsoft Word
  • Microsoft PowerPoint
  • SQL for Oracle Microsoft Access Logistics
  • Inventory/Asset Management Written/Verbal Communication
  • Strategic Planning Webex Account Management Microsoft Outlook

EXPERIENCE:

Business Analyst

Confidential, Washington, DC

Responsibilities:

  • Served as main point of contact for all Confidential customer for any customer service or technical issues.
  • Provided sales support for the sales organization. Duties include, analyzing relevant RFQs and RFPs and assisting with RFQ and RFP responses, creating quotes, processing new orders, tracking new orders and handling customer inquiries and trouble resolution.
  • Maintained and tracked all software and services subscription renewals in Confidential ERP System. Analyzed renewal d Confidential to alert Account Managers to opportunities to hardware upgrade opportunities when existing client hardware was approaching End of Service dates.
  • Prospected within existing accounts for new or upgrade hardware sales opportunities as well as opportunities to sell NFF’s professional services.
  • Created and delivered renewals quotes for clients to capture the 2.5 - Million-dollar annual revenue potential. Renewal quotes focused on Cisco, NetApp, RiverBed, Splunk, VMWare and other renewable subscription services sold by NFF.
  • Provided weekly sales report on renewal revenue captured.
  • Confidential is a post sales program by Confidential that ensures that the customer achieves the outcomes identified during the sales process. The program involves analyzing what was purchased, it’s utilization and recommendations for future purchases.

Project Manager

Confidential, McLean, VA

Responsibilities:

  • Created, distributed and compiled results from end user/stake holder surveys and conducted interviews with stakeholders/end users to determine how to build the most satisfactory interface.
  • Compiled results from surveys and interviews and presented findings to the Office of the Chief Counsel.
  • Created requirements and Methods and Procedures in concert with Office of the Chief Counsel.
  • Supervised creation and editing/modification of MOSS taxonomy.
  • This project is currently ongoing.

Wireless Project Manager

Confidential, Washington, DC

Responsibilities:

  • Managed DC Community Access Network (DC-CAN) Mapping Project.
  • Created methods and criteria to verify antenna installations and operability by subcontractor documentation and physical inspections.
  • Documented physical locations and attributes of antennas, mapping antenna locations and attributes in ArcGIS.
  • Detailed discrepancies in subcontractor documentation.
  • Completed documentation activities for all installed antennas two weeks early and under budget.

Project Manager

Confidential, Washington, DC

Responsibilities:

  • Ordered specified equipment from multiple vendors for delivery to 32 locations throughout the Confidential at specified dates and times.
  • Scheduled contractors to replace existing equipment with new on specific dates and times as well.
  • All equipment installed and operational at conclusion of engagement on time and within budget.

Project Manager 800 MHz Rebanding

Confidential, Falls Church, VA

Responsibilities:

  • Worked as project facilitator on Astro25/P25 800 MHz Rebanding projects for Orange County, FL and Orlando, FL. Created approved schedules for both projects, led planning meetings, led kick-off meetings. Launched first stage of project replacing mobile radios that were not reprogrammable. Quickly got this phase ahead of schedule and on budget, replacing over 1000 Orange County Sheriff’s Department vehicle mounted radios and 1500 hand held radios from various county agencies in the first month of the project (budgeted to replace 600 vehicle mount and 700 hand held radios in this time frame).
  • Simultaneously project managing the Astro25/P25 800 MHz Rebanding projects for the cities of Newport News, Suffolk and Chesapeake, VA. Led planning and kick-off meetings. Participated in scheduled quarterly regional coordination meetings. Successfully launched radio replacement work in Newport News and had project on schedule and on budget, replacing approximately 500 vehicle mounted radios and 750 hand held radios from various departments and agencies. This project was ongoing when I left Confidential .
  • Led one of three teams that performed analysis and contributed to proposal to secure $154,640,000 in federal grants for the Los Angeles Regional Interoperable Communication System Authority (LA-RICS) to deploy a 700 MHz public safety mobile broadband network across all of Los Angeles County, CA featuring almost 300 broadband access sites using new and existing infrastructure including fixed microwave and high capacity fiber. The network will enable CAD, rapid law enforcement inquiries, real-time video streaming, medical telemetry and Confidential t tracking, GIS services for First Responders and many other broadband dependent applications.

Business Sales

Confidential, Alexandria, VA

Responsibilities:

  • Successfully project managed dozens of large scale wireless device activations, mobile number ports and upgrades for many diverse customers in the legal,, real estate and health care industries, among others.
  • These projects involved activation and/or upgrading mobile phones, mobile personal digital assistants such as Confidential and wireless modem cards for laptops to hundreds of users, both at company headquarters but in field locations as well.
  • All were completed on or ahead of schedule and on budget.
  • Exceeded all sales quotas and all key performance indicator targets for each of the three years in the business channel.
  • For example, in 2009 ranked 8th out of 93 business sales representatives for total sales performance.
  • Consistent member of Confidential Winner’s Circle, with restricted to top Confidential sales employees.
  • Analyzing sales d Confidential from company supplied reports and MyNetAce to uncover unserved or underserved prospect groups as well as opportunities for improving Key Performance Indicator (KPI) performance.

Assistant Store Manager

Confidential, Alexandria, VA

Responsibilities:

  • Responsibilities included managing area retail operations such as recruiting, and leading retail sales and advocate staff, auditing business and consumer contracts for compliance with Confidential guidelines, coordinating sales with vendor representatives, responding to customer needs, managing inventory, purchasing merchandising supplies, responding to inquiries from area support personnel, reconciling and verifying performance.

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