PROFESSIONAL SUMMARY

• Over 5 years of diverse progressive experience in Information Technology, with emphasis on Business Analysis/QA Analysis. Expertise in working with Business Analysis, Business Processes, Business Flow Diagrams and Business Requirement Documents.
• Expertise in using IBM Requisite Pro, MS Project, MS-Office, Visio. Strong skills in Business Analysis, System Analysis, Source System Analysis, and Data Analysis.
• Experienced with all the phases of SDLC throughout the project life cycle.
• Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools.
• Hands on experience in creating requirements and establish traceability matrix among different kinds of requirements.
• Created SQL queries to retrieve the data from database tables.
• Testing expertise includes Web testing, Functional/Integration testing, Black Box testing, White Box testing, System testing, Regression testing, User Acceptance testing and Performance testing.
• Experience in writing test plans, defining test cases, developing and maintaining test scripts and documenting all phases of the QA process.
• Experience in bug tracking and reporting tools like Quality Center and Issue View.
• Excellent interpersonal, written, presentation and oral communication skills. Self directed, disciplined, flexible and confident, ready for new responsibilities.

SOFTWARE & LANGUAGES

Software/Applications: Oracle, SQL server, MS-Access, Excel, Visio, Crystal report, Outlook, SAP SD/CRM, SAP FICO, PowerPoint, Baan, sales force, Ariba, SharePoint
Analysis Tools: IBM Requisite Pro

EDUCATION

Bachelor’s Degree

PROFESSIONAL EXPERIENCE

Client: Confidential
Cherry Hill, NJ. August 2010 - Present Business Analyst 

Confidential is an international group with a full range of innovative products and application expertise in the bakery, patisserie and chocolate sectors. Products and services are available in more than 100 countries around the world, and in many cases actually produced there by our subsidiaries. The project was to implement a comprehensive ERP system between various divisions, including supply chain management, Production, Finance and HR for the entire company including various other business units. Involved in re-engineering the SCM to improvise the inventory system, productivity and accuracy of the product deliverance. The SCM spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to the Customer.

• Led the business unit\'s SOP (sales/operations planning) process that drove manufacturing plans (production, capacity and inventory plans), sales plans (forecasting, bookings and shipments), sourcing plans (raw materials), financial plans (budgeting & financial outlooks) and impact/contingency analysis
• Developed and implemented logistics/planning processes in support of business unit\'s initiative to transition to a "make-to-demand" environment away from a "make-to-inventory" environment
• Responsible for processes that translated raw sales forecasts into meaningful demand forecast for use in capacity planning, production planning and inventory planning
• Developed strong analytical and presentation skills as a key member of the group responsible to develop, assemble and present the business unit\'s quarterly and annual status/progress updates to divisional and corporate management
• Key member of effort to introduce a MRP system and concepts into the organization while successfully leading the effort to centralize production planning/scheduling, sales forecasting, and the replenishment/distribution processes
• Developed regional reports, tools and processes for production planning, inventory management and replenishment/distribution that were rolled out for standardized use on a national level
• Involved the stakeholders to understand the scope of the project, identify business rules, gathered and documented the requirements by applying context free questions, surveys and JAD session
• Conducted brainstorming sessions for idea generation, idea reduction
• Created the user requirement specifications and helped convert them to system functionality documents and managed them in Rational Requisite Pro
• Assisted Project manager in Analyzing the design, Planning and organizing the work, assigning the task, controlling project execution and so on.
• Created the business vision document and glossary, mock reports
• Identified and defined actors, made use cases and grouped them and prepared collaboration diagrams, data flow diagrams, activity diagrams, sequence diagrams, state transition diagrams in Rational Rose and MS Visio
• Maintained a requirements trace ability matrix as linked to code in order to keep the clients and all the teams up-to-date with the current progress of the project
• Participated in design activities such as preparation of screen/form/report layouts, error messages, training planning, and test plans
• Facilitated tracing of requirements to ensure functional requirements and design documents rigorously link to Business Requirements

American multinational energy corporation active in more than 180 countries, It is engaged in every aspect of the oil, gas, and geothermal energy industries, including exploration and production; refining, marketing and transport; chemicals manufacturing and sales; and power generation.

Responsibilities:

• Directed the efforts required for material acquisition, including supplier selection, purchase order processing, expediting, and warehousing.
• Worked closely with Operations Department to focus on strategic pares and material requirements and other relevant supply chain issues possibly global focus.
• Developed and managed key strategic supply relationships, including a data base for suppliers.
• Established an effective stock control system to prevent stock out and stock loss.
• Developed a cost effective materials logistics managementsystem
• Made recommendations on improving the quality and cost of purchases.
• Maintained and communicated a thorough knowledge of market, industry, and supplier performance.
• Supported Operations Department as need arises as well as Commercial in relation to ongoing business, tenders, and growth opportunities.
• Value Chain Management for all inbound, outbound, Operations, and Commercial activities.
• Identified various capacity building needs of procurement personnel
• Gathered requirements in JAD/RAD sessions, analyzed, and documented Business requirements based on the analysis of credit card processing workflow model.
• Interacted with various cross-functional teams on building business Use Cases, and understanding expenses and revenue stream.
• Interacted with developers, discussing the specifications provided by the Analysts and also the changes and the inconsistency in the application.
• Involved in gathering user requirements, coordinating business meetings, and generating monthly status reports etc.
• Involved in re-defining business process, documenting enhancements.
• Created Use case scenarios and writing use cases as per the specifications and requirements Analysis.
• Managed software requirements using Requisite Pro tool. Created Stakeholders and User requirement types, added attributes, and established traceability matrix.
• Created different Views in Requisite Pro for better tracking and generated reports.
• Involved in testing on all stages of System Development Life Cycle. Performed Integration testing, Build Verification testing, System testing manually.
• Involved in generating Test Plan and Test Specifications as per user’s Business requirements.
• Performed back end testing by writing SQL queries to extract the exact data from the database.
• Created test plans/test cases, executed manual test cases in test Lab, and reported and tracked testing progress in the customized bug tracking system using HP Quality Center.
• Validated and worked with developers to fix the problems.
• Advised client to maximize their net worth by giving proper assets allocation.
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the Functional Testing.
• Assisted client in developing content and training materials, recommended enhancements and identified new business requirements.

Confidential is a trade association representing approximately 2000 newspapers in the United States and Canada. Member newspapers represented by the Confidential include large daily papers, non-daily and small-market publications, as well as digital and multiplatform products. Confidential focuses on the foremost issues shaping the newspaper industry today. Among the association’s top priorities are public policy and legal matters, as well as revenue and audience development for the broad range of products and digital platforms now offered by the newspaper industry

Responsibilities:

• Conducted user interviews, gathered requirements in JAD/JRP sessions, analyzed, and documented Business requirements based on the analysis of credit card processing workflow model.
• Responsible for various financial modeling and analysis of new product lines. Developed analysis to determine capital spending, operational costs, sales forecasts
• Joined Knowledge Transfer (KT) sessions for understanding business process from multiple perspectives.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Analyzed and prioritized key reports for day-to-day servicing needs for credit monitoring, processing and Inspection.
• Conducted performance surveys to find performance outline in the existing system in order to complete the GAP analysis.
• Used standard Business Analysis methodology centered on RUP (Rational Unified Process) for business life cycle process.
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams / State Chart Diagrams using Microsoft Visio, thus defining the Data Process Models
• Worked with cross-functional and diverse team of business users and developers enabling accuracy.
• Defined business rules required by the solution for business life cycle process.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed or misinterpreted.
• Prepared Workflow diagrams to analyze AS IS and TO BE scenarios, designed new process flows and documented the business process and various business scenarios.
• Prepared quarterly forecasts, annual budget, and management reporting to offer management a bigger picture of project status and upcoming milestones.
• Participated in decision-making team to enhance load balancing and scalability to improve peak time performance.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Assisted in bug management and risk analysis of the bugs in the system.
• Participated in the bug review meetings, updated requirement document as per business user feedback and change in functionality of the application.
• Assisted client in developing content and training materials, recommended enhancements and identified new business requirements.

Business Analyst at Confidential (01/2006 to 7/2006)

Confidential offers a comprehensive range of wireless and wire line communications services bringing the freedom of mobility to consumers, businesses and government users. Confidential served more than 48 million customers and is widely recognized for developing, engineering and deploying innovative technologies, and is the first and only wireless 4G service from a national carrier in the United States. Offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless and instant national and international push-to-talk capabilities.

Responsibilities:

• Performed analysis of the given data and draw accurate inferences, in accord with the objectives of the analysis
• Responsible for working with internal and external teams to define, implement and support their project initiatives through Salesforce, as well as create standardized and ad hoc reports in Salesforce to meet operational requirements.
• Involved in a range of Salesforce related activities including assessing customer needs, setup of business. processes/workflows, developing functional requirements, application configuration/administration, managing test plans, configuration of reporting and user dashboards, and post deployment support activities.
• Evaluated approaches for integration of Salesforce applications into other enterprise systems and applications
• Responsibilities included interviewing stakeholders (subject matter experts, state representatives from Executive Office to manage and map business requirements, performed gap analysis, risk assessment, modifications, and design specification mapping.
• Extracted activity sequencing, inputs, outputs, interface relationship and data elements and create user flows for ”TO BE” systems based on functional areas.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed or misinterpreted.
• Conducted performance surveys to find performance outline in the existing system in order to complete the GAP analysis
• Participated in user meeting for signing off gap analysis work and provide feedback for project schedule matrices for work performed on weekly basis.
• Provided business process workflow in compliance with User training material and provide feedback to my peers for any existing as well as upcoming issues that can impact user-training process in the future.
• Created test plans/test cases, executed manual test cases in test Lab using Mercury’s TestDirector.
• Conducted GAP walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.