We provide IT Staff Augmentation Services!

Senior Business Systems Analyst Resume

PROFESSIONAL SUMMARY:

  • Manager of information systems with over 15 years experience directing cross - functional teams of technical experts to analyze systems, business processes and implement infrastructure improvements supporting hardware, software, networking, application development, database management, and customer support/client services, with strong analytical and problem solving skills.
  • Experience in translating business requirements into detailed system specifications and all phases of the Software/System Development Life Cycle (SDLC).
  • Demonstrated ability to focus on high-payoff improvements to achieve immediate bottom-line benefits, implementing information systems that create stakeholder value and improve the efficiency and effectiveness of IT and business operations.
  • Management - build and lead teams of experts to achieve project goals.
  • Customer relations - develop and maintain mutually beneficial partnerships between business and technology groups.
  • Efficiency - realize significant improvement of processing efficiency through in-depth performance analysis.
  • Innovation - design and implement cutting-edge solutions based on technical specifications and thorough research and testing
  • Planning - design long-range strategies based on technical forecasts of industry trends.
  • Project management - identify, allocate, and manage company resources to complete projects on time and within budget.

SKILL:

  • Direct, monitor and manage allocation of IT resources and develop business proposals
  • Improved customer service relationships, perform budget management, and project management
  • Perform infrastructure planning & design and strategic planning
  • Ten years of progressive experience in Project Management lifecycle activities with emphasis in project planning, risk assessment, resource management estimating and monitoring costs, quality management and project contract management
  • Acquisition, operation, and maintenance of information technology environments
  • Problem solving, dispute resolution, development, and public relations
  • Provides expert technical advice and guidance to management on critical IT issues and interpret IT policies
  • Information systems needs analysis to include the status of existing program capabilities. Additionally, making recommendations on future available services and departmental infrastructure
  • Build trust relationships and make decisions based on moral, ethical and legal standards

TECHNICAL SKILLS:

Knowledge of: project management; system software; database administration; networking principles, systems analysis

Dbase Management: IMIS, SQL, MS Access, SharePoint

Project Management: MS Project

Report Writer: Crystal Reports

Utilities: Active Directory

PROFESSIONAL EXPERIENCE:

Senior Business Systems Analyst

Confidential

Responsibilities:

  • I serve as senior consultant to management to define and implement new technology in order to meet their business objectives.
  • Work directly with stakeholders to identify and document system specifications to implement new systems.
  • Review and analyze existing systems to ensure systems efficiency.
  • I perform analysis of the user processes, problems, and needs.
  • Work with users to promote data integrity and reliability.
  • Design and implement processes to assist in streamlining functional business activities.
  • Review, negotiate and administer all contracts for new technology.
  • I plan all activities required to implement new systems to ensure accuracy of system integration.
  • Schedule and facilitate meetings with developers/contractors to ensure project is on schedule and within budget.
  • Schedule and conduct design reviews and pilot testing to ensure system functionality.
  • Review contractor proposals evaluating the scope detailed for development of new systems
  • I lead the implementation team serving as primary liaison between contractors and users to accomplish project requirements.
  • I provide technical and functional assistance to users onsite and remote.
  • Run data queries to identify and resolve any data discrepancies.
  • I recommend and negotiate new hardware/software solutions to meet the organization’s current and future goals.

Director, Information Technology

Confidential

Responsibilities:

  • Lead technical team evaluating the organization’s technology goals, programs, and business processes.
  • Facilitated work sessions documenting user specifications for new technology systems and services.
  • Collaborated with stakeholders for change management of existing systems and services.
  • Monitored all technology systems to evaluate and promote the integrity of data.
  • Evaluated processes and workflows recommending modifications to improve data management.
  • Ran SQL queries to resolve data discrepancies. Provided quality assurance review on query results for accuracy.
  • Created and prepared reports for statistical data, using Crystal Reports and SQL Server.
  • Served as web administrator supporting the design, updates, and maintenance of the website and portal.
  • Reviewed proposals, made recommendations and negotiated solutions.
  • Installed and configured workstations and laptops.
  • Managed user accounts, network rights, and access to systems.
  • Provided technical support to end users.
  • Analyzed user problems and recommended solutions.
  • Developed user guides, IT policies and guidelines, materials, and conducted sessions.
  • Planned, coordinated and executed all Audio Video production activities for executive meetings, plenaries, workshops, concerts, and special events.
  • Set up laptops, projectors, audio, and manage video switcher.
  • Served as video technician in executive meetings, plenaries and workshops.

Technology and Property Manager

Confidential

Responsibilities:

  • Collaborated with stakeholders to set strategic direction and priorities, analyze complex business issues, and define IT objectives that will support growth and IT effectiveness.
  • Made recommendations and negotiated solutions acceptable to all stakeholders to improve the business processes, work flow, and the architectural infrastructure.
  • Collaborated and supported all departments to facilitate and ensure the successful execution of all technology initiatives.
  • Facilitated meetings with users to identify new system requirements and change management.
  • Work directly with developers to ensure integration of new systems and services design and detail were accurate and reliable.
  • Developed and documented and procedures manuals for standard operating procedures.
  • Managed the Technology budget approving all IT expenditures and reconciling to insure the incumbent expenditures are reflected accurately in the budget.
  • Managed user accounts, network rights, and access to enterprise systems.
  • Installed, configured, and maintained all workstations and laptops.
  • Configured remote desktop and VPN for remote users.
  • Provided technical and functional support to end users.
  • Ran SQL queries to resolve data discrepancies. Provided quality assurance review on query results for accuracy.
  • Created and prepared reports for statistical data, using Crystal Reports and SQL Server.
  • Reviewed and maintained building operating and maintenance contracts to ensure quality service was provided in the areas of property mechanical, electrical, janitorial, security, and landscaping.
  • Negotiated contracts and selected and recommended qualified suitable vendors.
  • Periodically obtained competitive bids to continuously challenge costs and quality of operating services.
  • Supervised the procurement, maintenance & upgrades of facility furnishings, equipment, utilities, security systems and all structural needs for the overall facility.
  • Scheduled and coordinated all annual building inspections and preventive maintenance services.
  • Planned, coordinated and executed all Audio Video production activities for executive meetings, plenaries, workshops, concerts, and special events.
  • Set up laptops, projectors, audio, and manage video switcher.
  • Served as video technician in executive meetings, plenaries and workshops

Information Technology Manager

Confidential

Responsibilities:

  • Lead technical team evaluating the organization’s technology goals, programs, and business processes to develop an enterprise architecture plan streamlining business processes.
  • Re-designed the network infrastructure to accommodate the growing needs of the organization recommending the installation and upgrade of hardware/software to meet the organization’s current and future goals.
  • Serve as the senior consultant to management for the integration of new IT programs leading the implementation and integration of a member management system (IMIS) and web portal.
  • Developed and interpreted policies, procedures and strategies governing the planning and delivery of information technology services.
  • Worked directly with users to identify system requirements and develop a comprehensive project plan, task description and work breakdown structure accurately representing customer requirements. Duties included the entire software development life-cycle (SDLC) i.e. managing the project or contract, developing the technical approach, monitoring and overseeing contractors, and coordinating and maintaining contractual activities.
  • Handled all project related documentation to include project plan, statement of work (SOW) and project acceptance document.
  • Conducted and participated in technical working groups (TWG) providing critical design reviews and in-progress reviews (IPR) to identify and resolve specific problems. This includes scheduling and facilitating meetings with contractors to ensure project is on schedule and within budget, identifying and documenting any new system requirements and reviewing and validating scope change documents.
  • Lead project implementation team serving as primary liaison between contractors and users to accomplish project requirements and mission objectives.
  • Worked with users to develop system test strategies and scenarios for system and client acceptance testing, ensure system requirements were met, and obtain customer satisfaction.
  • Developed user guides, IT policies and guidelines, materials, and conducted sessions.
  • Managed all system wide technology projects such as system fixes, software updates, infrastructure configuration and changes, e-mail service, and maintenance.
  • Performed network and system administration services planning and scheduling the installation of hardware, operating systems, and application software (Exchange and SQL Server).
  • Installed, configured, and maintained all workstations and laptops.
  • Managed user accounts, network rights, and access to enterprise systems.
  • Configured remote desktop and VPN for remote users.
  • Provided technical and functional support services to diagnose and resolve technology issues.
  • Ran SQL queries to resolve data discrepancies. Provided quality assurance review on query results for accuracy.
  • Created and prepared reports for statistical data, using Crystal Reports and SQL Server.
  • Planned, coordinated and executed all Audio Video production activities for executive meetings, plenaries, workshops, concerts, and special events.
  • Set up laptops, projectors, audio, and manage video switcher.
  • Served as video technician in executive meetings, plenaries and workshops,

Director, Information Systems

Confidential

Responsibilities:

  • Served as senior consultant to management, corporate officers to discuss the integration of new IT programs.
  • Recommended new hardware/software solutions to meet the organization’s future goals.
  • Planned, developed, and carried out all activities required to implement web applications and usability standards to improve systems and programs servicing.
  • Managed and lead the entire software development life-cycle (SDLC).
  • Negotiated and administered complex contracts and proposals.
  • Established and maintained relationships with other organizations, contractors, and technology professionals to gain greater insight on emerging technologies and assess new systems design methodologies to improve quality of systems and software applications.
  • Developed user manuals, documentations and conducted sessions.
  • Managed all system wide technology projects such as software upgrades, infrastructure changes, and maintenance.
  • Performed network and system administration services planning and scheduling the installation of hardware, operating systems, and application software to include the installation and implementation of IIS and SQL Server.
  • Coordinated and provided technical support on servers operating Active Directory, MS Exchange, MS SQL, and Terminal Services.
  • Installed, configured, and maintained workstations and laptops.
  • Configured remote desktop and VPN for network access and diagnosed and resolved problems for remote users.
  • Managed and coordinated activities to resolve server performance issues and growth/capacity demands.
  • Managed user accounts, network rights, and access to systems.
  • Provided user support to diagnose and resolve hardware/software problems responding to all service requests to include providing online technical support to customers.
  • Analyzed user problems and recommend solutions.
  • Ensured systems availability, functionality, integrity, and efficiency.
  • Developed and implemented policies and procedures for the use of passwords, email service, server security, and remote access.

Microcomputer Coordinator

Confidential

Responsibilities:

  • Provided day-to-day supervision of department personnel.
  • Evaluated personnel performance, trained and recommended development .
  • Completed annual performance reviews.
  • Managed department budget to include preparing monthly financial statements for the Director, prepared proposed annual budget, monitored and reconciled all operating expenditures.
  • Planned and lead the investigation, selection, procurement, installation, and utilization of computer hardware and software.
  • Worked directly with Network Administrators to install network management software and peripherals and troubleshoot network connectivity.
  • This includes managing and participating in the configuration and installation of servers, workstations, local and network attached printers, switches, desktop applications and operating systems.
  • Ensured systems availability, functionality, integrity, and efficiency.
  • Provided technical assistance to diagnose and resolve hardware and software problems and conducted to system end users.
  • Served as a member of the personnel screening committee interviewing candidates seeking employment.

Hire Now