OBJECTIVE:

A results driven Information Technology professional seeking a position in a reputable organization as a Business Analyst or manager requiring leadership skills and solid experience in all areas of Information Technology.

SUMMARY:

• Creative thinker and problem solver who enjoys challenges.
• Highly organized, motivated and energetic individual with a reputation of getting things done.
• Skill in examining and re - engineering processes and procedures and in implementing policy.
• Strong interpersonal skills and the ability to work effectively with diverse populations.
• Strong written and oral communications skills
• Ability to manage, motivate and educate staff and team members.
• Ability to develop actionable items from user requests
• Excellent working knowledge of Microsoft desktop and networking software.
• Excellent time management skills and the ability to work with minimal supervision.
• Project management skills with the ability to manage several projects.
• Knowledge of several programming languages in different environments.
• Adept at translating the results of research into applicable action plans.
• Ability to research problems and develop solutions.
• Ability to coordinate the design, upgrade, installation and programming of software to streamline processes.
• Skilled in mentoring and coaching individuals providing technical and analytical advice.
• Customer oriented.
• Oversaw and performed the installation, administration and customization of the Pivotal CRM and Saratoga CRM systems to support the sales staff for a leading provider of solutions for electrical connectivity, transmission and conditioning of power, signals and data in industrial environments.
• Re-engineered Non-Conforming Product system from a spreadsheet to a .NET web application that streamlined the workflow by allowing users simultaneous access to the data. I also introduced a workflow process so that users were notified when they their input or actions are required.
• Created an online web portal and various product configurators for customers, distributors and sales representatives.
• Designed and implement several SOAP based Web Services on the Confidential i that allowed web applications to retrieve and display information stored in our JD Edwards ERP.
• Designed and created a web application that allowed customers to view their quotes online freeing up 20+ hours per week in the marketing department.
• Designed and created a quote system that interfaced with JD Edwards pricing to hide the complexity of the pricing setup from the end users.
• Streamlined daily iSeries processes to reduce complexity and system resource requirements.
• Reduced loan approval response time by 32% as a result of effective process improvement, increasing company’s competitive edge and revenue.
• Reduced plant machine downtime 50% by designing and implementing a new process Distributed Inventory system that searched all plant databases for necessary maintenance parts.
• Evaluated and performed performance reviews on employee’s quality of work, job performance and overall job productivity.
• Led and mentored technical team through porting software products from an AS/400 environment to Windows and OS/2 environments.
• Led team that introduced, implemented and integrated emerging imaging technology with existing business systems, significantly reducing labor costs and billing cycles.
• Managed and led teams of programmers and analysts through the whole System Development Life Cycle.
• Experienced in the development, evaluation and implementation of business processes in JD Edwards One World environment.
• Worked in several programming platforms including Windows, Visual Studio 2005/2008, ASP, ASP.NET, LAMP and iSeries (AS/400).
• Taught and used, in application development, many programming languages including VB, C#, C, C++, JAVA, PHP, ColdFusion, RPG, RPG IV and ILE RPG, SOAP.
• Knowledgeable with several Database Management Systems including DB2 (AS400), MySQL, SQL Server and Oracle
• Served as a manager of all university computer services, managing a team of data specialists and network specialists in improving business systems and maintaining the campus’s wireless network.
• Created interfaces and integration points between differing software platforms and campus management systems.
• Created applications to summarize and simplify the retrieval and updating of information from the campus management system.
• Completed university-offered 70-hour course on creating, managing and administrating distance learning courses.
• Outstanding teaching and instructional delivery skills utilizing student-centered interactive techniques and instructional aids. Taught courses including the use of Microsoft Office applications and web development.
• Developed class curriculum including text selection, assignments, grading rubrics and assessments.

EMPLOYMENT HISTORY:

Business Analyst

Confidential, Richmond, VA

Responsibilities:

• Design solutions for business issues including process redesign and systems integration.
• Currently installing, administering and customizing Saratoga 7.0 CRM for the management of leads, contacts and opportunities.
• Responsibilities also include creating .NET and PHP web applications to support Product Defect Management and Product Configuration Utilities.
• Additionally provide programming solutions for JD Edwards ERP 7.3 that includes customization and new applications that interface with the ERP system.

Independent Consultant

Confidential, Richmond, VA

Responsibilities:

• Provided analysis, design, programming and process re-engineering expertise to clients.
• I also created custom applications, processes and interfaces for customer’s business applications in an Confidential I environment.

Director of Information Technology

Confidential, Winston-Salem, NC

Responsibilities:

• Provided classroom instruction for Microsoft Office applications, Visual Basic .Net, ASP .Net and PHP to students.
• As the Director of Information Technology, oversaw the maintenance, deployment and support of all computers and computer systems for the School of Business.
• Also created budgets and recommended purchase of equipment and software.

Adjunct Instructor

Confidential, Richmond, VA

Responsibilities:

• Provided classroom instruction for C, C++, HTML, Visual Basic .Net, ASP.Net, JavaScript and ColdFusion to students pursuing an Associate Programming Degree.

Manager of Computer Services

Confidential, Richmond, VA

Responsibilities:

• Hands-on manager of all computer services offered by the university.
• I managed a team of Data Specialists and Network Specialists in improving business systems in an AS/400 environment.
• I also managed and maintained the campus’s network including servers, switches and wireless access points.

Confidential, Richmond, VA

Senior Programmer Analyst

Responsibilities:

• Hands-on manager of applications development in an AS/400, RPG IV and ILE RPG environment for a national mortgage company.
• Screened, hired, trained, motivated, evaluated and directed a team of 5 programmers.

Independent Consultant

Confidential, Richmond, VA

Responsibilities:

• Consulted with a variety of clients in providing AS/400, RPG III, RPG IV and ILE RPG analysis, design, programming and documentation expertise.
• Assisted clients by interviewing, identifying and appropriate AS/400 programmers to maintain systems.
• Upgraded, customized and supported Lawson’s Payroll Application.

Product Manager

Confidential, Richmond, VA

Responsibilities:

• Managed loan origination software product development in an AS/400, RPG IV environment for a leading international mortgage loan software developer.
• Screened, hired, trained, motivated, evaluated and directed a team of 10 programmers in analysis, design, development and modification of software applications.