Project and Student Support Analyst Resume Durham, NH - Hire IT People

TECHNICAL SKILLS:

Computer languages: Python, R, SQL, Matlab/Octave, SAS, JMP

Data visualization: Tableau, PowerBI, ShinyR

Big Data Technologies: Hadoop, MapReduce, PySpark, MongoDB

Languages: English, French, Arabic. Spanish (Conversational)

PROFESSIONAL EXPERIENCE:

Confidential - Durham, NH

Project and Student Support Analyst

Pioneered the restructuring of the reporting pipeline and the optimization of inefficiencies in operational processes
Recreated Salesforce reports, SAP BusinessObjects reports, and designed a new ETL pipeline for preprocessing in R and integration of the data stream
Integrated all data feed sources into one Tableau Server dashboard for stakeholder use
Decreased waste by implementing a lean model eliminating the manual reporting process and automating a real time access to hourly updated data by all stakeholders
Designed a sustainable model that can be replicated for use by other departments throughout the organization

Confidential - Manchester, NH

Data Scientist Consultant (Under NDA)

Collaborated with a team of eight people in the development of a legal counseling tool based on a corpus of law cases
Preprocessed, parsed, and stored law cases documents in a NoSQL database for text analysis
Implemented Natural Language Processing techniques to identify patterns in training data, and attempt to predict outcome in novelty cases
Deployed a deep learning Word2Vec model application assisting stakeholders in narrowing down defense choice by case features

Confidential - Durham, NH

Data Scientist Consultant

Assisted in the design and creation of a triage system for incoming customer emails
Utilized NPL techniques such as Named Entity Recognition in library Spacy to identify patterns in emails
Labelled incoming emails using trained model to redirect them appropriate department
Increased efficiency in handling customer complaints by decreasing slack time of email redirection

Confidential - San Diego, CA

Research Associate

Created marketing material to assist in launching International Consulting Program
Collected curriculum data from master’s programs, conducted comparative analysis, and made recommendations
Researched and analyzed skills and qualifications needed in the market, and presented analysis to executives
Represented University as a liaison for the planned programs and international company site visits
Researched international expansion of Fortune 1000 companies and reported for geo-mapping

Confidential - San Diego, CA

Crew Lead