SUMMARY:

• Certified Project Management Professional (PMP) leader, experienced at leading all stages of complex projects, with 15 years in the Information technology (IT) field supporting diverse clients in Healthcare and Hospitality. Collaborates with cross - functional teams across departments and locations to establish project vision, requirements, and deliverables. Builds strong relationships with stakeholders to create successful project roadmaps. Goal oriented and adept at communicating strategy effectively to all team levels. Pursuing a Doctorate in Public Health.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager

• Provide strategic vision and oversight for all IT functions; establish and maintain relationships with internal stakeholders, ensuring that the IT staff understands mission priorities and meeting its needs.
• Develop and manage cloud transformation strategy by conducting proof of concept, road map development and strategic data management and transformation practices
• Oversees, facilitates, and leads or participates in various strategic planning workshops and meetings, both within and outside the organization. Representing the company to the external strategic community.
• Lead internal, external, and cross functional teams to develop new data-driven models and evolve existing models for customer intelligence, digital, Sales & Marketing, and other key areas of customer-focused growth.
• Project manage the design, enhancement and maintenance of corporate systems; and ensure the continuous availability and recoverability (ongoing lifecycle) of critical business systems for all supported clients.
• Drive the modification of processes, policies, and procedures to facilitate the working relationship between IT and its business functions.
• Lead the development of application features and releases as scrum master. Partner with senior stakeholders and product owners to define feature roadmaps that supported strategic priorities. Manage engineers, testers and business analysts to develop user stories, deliver incremental features in 2-week sprints and continually improve processes.
• Plan and facilitate the transition of project teams to Agile development methodology. Lead project teams in sprint planning, retrospectives and demos that resulted in the doubling of sprint velocities and the release of production-ready features.
• Develop, manage and track project cost budgets to support Technology Business Management financial and strategic goals; review and compare actual results to planned budgetary performance: review and negotiate contracts for development projects.
• Directly accountable for successful project delivery of multiple projects including implementation and extension of current applications.
• Engage with executive leadership via impactful presentations to drive discussions for project status, risks, resolutions and escalation plan.
• Responsible for understanding business objectives and processes required to implement; Develop process re-engineering strategies from inception to implementation using project management techniques.
• Establish standard processes, tools and frameworks for portfolio management, project management, performance monitoring and measurement across the systems.
• Secure and manage functional and project resources (onsite/offshore) to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, and resource planning).

Confidential

Program Manager

• Directed multiple complex projects with budgets up to $20M with multi-level reports. Responsible for assigning ongoing tasks as they are received from the COR and coordinate with the Government PM, and program office POC’s.
• Validated all deliverables by performing several quality checks before delivering products to the COR for final approval.
• Interfaced with government leadership, subcontractors, internal management, and technical task leads to monitor, track and report both technical and financial performance and status of the program.
• Analyzed and articulated complex subject matter via white papers and presentations, enabling the ease of comprehension by customers and all stakeholders.
• Maintained an in-depth knowledge of Center for Medicare and Medicaid Services (CMS) lifecycles, standards, and supporting processes and practices.
• Prepared, analyzed, tracked, and reported on budgets, tasks, and schedules as needed to meet contractual/project requirements for assigned portions of a program or programs.
• Prepared and reviewed statement of works, status reports, project descriptions, technical reports and contract actions.
• Coordinated program activities including, but not limited to, cost estimating and reporting; financial oversight; subcontractor management; deliverable schedule and reports; and expenditure reports.
• Partnered with executive peers to create strategic IT plans to identify new opportunities and develop a road map for execution of tasks.
• Engaged with customers to define and design financial systems that support plan payment to healthcare providers based on updated health policies Oversee the planning and implementation of IT requirements related to the adoption of modern technologies for the Federal Government’s Centers for Medicaid and Medicare Services (CMS) Office of Technical Support.
• Implemented an organic business development strategy and account pipeline, to include opportunity identification, business intelligence, capture management, and proposal development.
• Directed every stage of development using earned value management (EVM) technique to reach objectives on time and within budget, establishing performance metrics and work breakdown structures to monitor progress.
• Served as a program manager for the Chief Information Officer—Solutions and Partners 3 (CIO-SP3) contract, leading all operational support functions and directing program activities.
• Supported the Pension Benefit Grant Corporation (PBGC) through detailed alternatives analysis and comparative cost-benefit analysis, guiding IT investment planning and decision making for optimum success.
• Developed a quality review process for contract deliverables, improving overall client satisfaction ratings.

Confidential

Project Manager

• Orchestrated projects to support CMS in developing business analytics solutions and a data warehouse (MIDAS).
• Built trusting cross-functional relationships to facilitate requirements gathering, data analysis, and documentation for enterprise projects.
• Managed multiple cross-functional workgroups in process improvement initiatives. Defined business requirements, identified possible solutions, advised leadership, developed work plans and championed execution.
• Engaged with CMS Center for Consumer Information and Insurance Oversight (CCIIO) stakeholders to define requirements for ensuring compliance with the new insurance market rules.
• Analyzed data for CCIIO policy-making as well as public reporting on ACA data. Identified information regarding potential solutions that may create value to the agency.
• Collaborate with CMS to develop update to payment process due to change in regulations to support insurance provider payments via HIGLAS.
• Worked closely with CMS components to maintain the integrity of payment policies under HIPAA and operating rules of the Affordable Care Act (ACA).
• Developed presentations that led to expanded business opportunities. Participated in proposal efforts and sales calls to enhance opportunities for follow on work with client.
• Oversaw assigned personnel for projects. Assigned work and provides direction about timeliness and completion of project objectives.
• Addressed performance issues within prescribed guidelines and provided performance input upon completion of project.
• Launched proposal efforts and sales calls to business leaders and executives to enhance growth opportunities.
• Worked with clients to develop status-reporting protocols and content structure for critical reports.
• Identified and implemented changes based on performance metrics and key performance indicators (KPIs).

Confidential

SME/Deputy Project Manager

• Established an improved project agenda to clearly outline specific milestones and objectives regarding Maryland’s Health Information Exchange.
• Introduced an Agile methodology that improved requirement gathering across multiple agencies.
• Implemented a risk identification and mitigation protocol that led to reducing overtime costs by $2M.
• Responsible for leading and managing all Eligibility and Enrollment functional, technical, and operational activities.
• Subject matter expert on Affordable Care Act eligibility and enrollment standards for programs including Qualified Health Plans, APTC, CSR (Cost Sharing Reduction), CHIP (Children Health Insurance Plan), Modified Adjusted Gross Income (MAGI) and non-MAGI Medicaid.
• Developed and manage Contact Center strategy and direction including working with external organizations and vendors. Involved in all phases of the project lifecycle (from concept and requirements through launch and support).
• Created policies, procedures, training materials and marketing materials for the Healthcare Market Place contact center program.
• Assisted PM in maintaining project schedules, issue/decision logs, risk registers, meeting summaries and status reports to ensure effective, ongoing communications across all team members.
• Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance.
• Collaborated effectively with project, product and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.
• Liaised with federal contacts at the Center for Medicaid and Medicare Services (CMS) on Eligibility and Enrollment related topics.

Confidential

Senior Business Analyst/PMO

• Oversaw projects to support, enhance, and implement software applications in customer organizations.
• Worked with IT personnel and software vendors to align technology functionality to operational processes.
• Supported multiple mission critical applications such as (MD CHESSIE, CARES, SAIL, OWRA and OHEP) via full SDLC lifecycle.
• Actively involved with diverse user groups for Policy Analysis, Requirements Gathering, System Walkthrough, Pre-prioritization & Prioritization & Build Constitution decision making.
• Worked with the business to create proposals for modification of existing systems and future state systems based upon the needs of the business.
• Responsible for performing all business analysis and production of project artifacts such as Design specification documents, Use Cases, Requirements Traceability Matrix (RTM), Business Process Flows and Functional Requirement Documents.
• Facilitate and lead meetings with the State government clients, manage project issues, and prepared meeting minutes.
• Understood the short & long-term business and technology objectives maintain requirements repository and ensure proper updating of requirements for completeness and correctness in addition to controlling scope and expectations.
• Prepare milestone briefing for senior management on company and client levels.
• Performed PMO duties such as implementing CMMI Level III processes and monitoring business unit processes to identify potential improvements.
• Saved over $1.8M through the implementation and training of federal staff on a new system, eliminating redundant activities in the business process.

Confidential

Business Analyst 

• Collaborated with project stakeholders and business leaders to solidify project vision and requirements.
• Facilitated requirement sessions to help steer the project objectives, improve business processes, design screens or prototypes, and write system/technical specifications.
• Supported the development of a project management office to create a centralized management structure.

TECHNICAL SKILLS

Microsoft Office Suite: Apptio JIRA; Confluence, SharePoint; Microsoft Project Portfolio Management (MsPPM); GitHub; ServiceNow; Hadoop, Horton Works Data Platform (HDP); Informatica; Jenkins;AWS