SUMMARY:

• Seasoned Consultant - focus on data analysis and project management.

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Procurement Analyst

• In a high pressure, social, secure environment: Coordinate, document, demonstrate future-state raw materials (RM) data migration activities with internal procurement and sales teams, IT, Confidential, RM suppliers, and parts customers. Includes: crafting plans and milestones, host/demonstrate online presentations (WebEx), produce clear & concise email and verbal communication for specific system activity/EDI implementation, and SAP compatibility.
• Data Management: Extract, visualize, analyze, and archive datasets from various sources using proprietary applications, and enterprise data management tools, (Access/SQL/Excel/Power BI). This involves preparing a set of standard reports/KPI’s, new report creation, and ad-hoc requests. Point of contact for related proprietary team data sources.
• Comprehension: Quickly absorb complex proprietary processes, supplier detail, spreadsheets, unfinished plans, acronyms, culture, and politics in order serve the project solution. This involves fast paced meetings, daily stand-ups, knowing when to listen, large data sets, and quickly detect and escalate process or data-related issues.
• Participate in lean process improvements and evangelize (and friendlily socialize) project objectives and activities to customers, suppliers, and consulting partners. Provide end user training and step-by-step job aids as needed.

Confidential, Bellevue, WA

Implementation Consultant - Account Management

• Client facing Implementation Management: Consult with new corporate, prospective, and acquired Orbitz corporate client base while minimizing churn. Includes: product demonstrations, web portal/ SaaS configuration, Salesforce records maintenance, and reporting user adoption. Liaise with cross functional implementation teams to activate feature upgrades for existing clients, manage custom dev requests and related support services. SDLC method: Get it done - Agile/SCRUM, Waterfall, and hybrids. Results in satisfied client and minimizing churn.
• Direct engagement between Program Manager, account management, and development teams which involves development of requirements documents, data dictionary maintenance, SQL/reporting, wireframes, feature request log maintenance, risk log updates, communications, testing, outside vendor comm, and capturing napkin notes.
• Gather, analyze and track client requirements: REST API requirements, single sign-on rules, firewall & load balancer rules, server logs, ports, IP & VIPS, initiate ping tests. Utilizing ServiceNow, SmartSheet, Salesforce, Access, Excel, PowerPivot, and various tools.
• Facilitates status meetings, demonstrations, documents issues, data management, connection issues, and informs Egencia technology teams, and air/hotel/car partners of project status and health. Escalates internally when necessary.
• Develops and execute strategy plans to ensure full launch potential. Resulting in all supported features enabled.
• Creativity, Ambiguity and Attitude: Effectively handles ambiguous, dynamic tasks and assignments in a rapid-fire environment. Can change direction in response to changing situations. Independently seizes appropriate opportunities with high energy, innovation and enthusiasm for a client’s premium travel experience.

Confidential, Bothell, WA

Technical Project Coordinator

• Live and breathe all program information: feature requests, schedules, server build sheets, CMDB updates, devise, craft & maintain data dictionaries, decommission requests, firewall/load balancer rules, data requests, wireframes, meetings, communication plans, and RACI. Utilizing ServiceNow, Smartsheet, Sharepoint, Aperture, HPSA, various internal apps, and MS Office.
• For internal clients - Owner of and first point of contact for program proprietary tool set, document control, database/SharePoint list management.
• Audit and enforce Program Manager’s comprehensive program workflow and data tracking process for project streams. Resulting in tight adherence to milestones and accurate reporting to C-levels
• Perform ad-hoc and regular reporting using Excel, Access, and light SQL.
• Read between the lines - translate requirements into features, consumable reports, documentation, and process.
• Consult with Program Manager and Sr. project managers, Sr. Architects, Engineers, QA, to own and assist with prioritization and critical path deliverables and plans.
• Volunteer with physical inventory of datacenter servers, devices, and partner circuits.

Confidential, Edmonds, WA

Business Analyst

• Manage project partners, agent, general contractors, and service companies to negotiate a purchase price, solidify transaction, and coordinate renovation.
• Manage property portfolio and vendors.
• Craft and maintain budget, margin, and projection reports (Excel/Access).
• Prospect & solicit detail for residential multi-family property that meets the Trust’s specific investment & renovation requirements.
• Migrate client legacy document management systems to SharePoint Online & Office 365 for select realty agents.
• Create and manage room to room 360°/VR views of listed properties for select realty agents.

Confidential, Seattle, WA

Business Analyst

• Collaborate with principal analyst and developer to update & deliver user guides, call/flow sequence diagrams, web-based videos, and update related documentation to support implemented systems. Evangelized business and functional requirements to business unit counterparts upon request. Business units include Accounting, Finance, CRM/Recruiting, executive team, and internal IT.
• Own the process of documentation/BI report maintenance (MS BI stack, Excel/pivot). i.e. gather, interpret, and analyze business requirements and BI reports from multiple stakeholders. Validate (and keep current) existing documentation/BI reports describing internal applications, processes, and customer facing websites.
• Create and maintain SharePoint sites for each program and subsequent implementation.
• Support brown bag sessions to support new applications and related processes.
• Own testing - validate written test cases to ensure compliance with and coverage of both business and functional requirements. Document and consolidate defects into Team Foundation Server for triage analysis.

Confidential, Bellevue, WA

Sr. Business Analyst

• Collaborate with Lead Engineer or Analyst to gather, analyze and craft requirements and reports to enable development on proprietary middleware and dealer portal/SOAP/n-Tier service.
• Interview SME’s in Marketing, Accounting/Finance, CRM, Billing, Commissions, Business Intelligence, POS & Supply Chain applications, Web services & DBA’s to solicit documentation supporting concurrent projects.
• Collaborate with remote/off-shore development partners and their respective vendors, with ambiguous, changing or non-existent documentation related to process or systems.
• Analysis includes using skillful diplomacy, writing use cases, requirements matrices, user stories, process identification and improvement, White-boarding/Visio diagrams, testing plan, release management, UAT and post implementation analysis with monitoring.
• Interview and host group workshops with domain experts to elicit accurate and detailed functional requirements, document clear user stories, provide high-level designs, and report specifications. Analyze project progress as requirements are further defined and triaged for priority, timeline and feasibility.

Confidential

Sr. Systems Analyst

• Selected to join new operation to deliver a Workforce Management software solution. This included technology teams (vendor, DBAs, support) in development, implementation, and maintenance of servers and MS SQL databases which supported analytics, and enterprise data mart. These relationships led to swift installation, issue resolution, and rollout.
• Created reports using SQL, Excel, Access, DTS and XML for rapid budgeting and workforce analysis. Used for containing revolving requirements and juggling competing priorities.
• Owned reporting process: crafted reports & dashboards using SQL, Excel, Access, for rapid budgeting and workforce analysis.
• Performed business analysis (prepare documentation, functional specs, test cases, etc.), report development, forecast modeling, reengineering, and work-flow process improvement activities, including interviews, research, technical jargon translation and work flow development documentation.
• Principal architect and analyst for new processes and methods of data management and business intelligence/reporting & documentation for Workforce Management software and data stores.
• Maintained Workforce web portal with content and reports. The first site was the internal interface branch managers used for resource scheduling, branch reporting analytics, schedule adherence, customer service metrics and staff forecasting. The second site provided vendor access to transaction metrics for armored car/ATM servicing, check processing, custom reports and API / EDIs requested by vendors.

Technical Project Manager

Confidential

• Promoted to PMO and deliver up to six concurrent instructor led and web based projects. Teams included Design, Development, Legal, Compliance, Marketing and Desktop Support departments.
• Led with standard PMLC & SDLC methodologies as well as waterfall and agile cycles.
• Defined project approach (Agile) and requirements/user stories for Cash Ordering for ATM/TCD training, with projected cost savings of $1.1M annually.
• Drove an interactive (Flash and lite Windows executable) Loss Prevention training with nine deliverables intended to curtail the industry’s typical multi-million dollar external fraud losses.
• In a twist of fate, last duties included transitioning department endeavors to Confidential Shared Learning Services.

Confidential

Business Analyst

• Nominated to form a new team and deliver first departmental SDLC compliant documentation and policy, including requirements gathering, business systems analysis, UX analysis, software testing, and UAT.
• Managed the selection process, vendor relationship, business process development, subsequent testing and rollout of three vendors and their related courseware which has been adopted across Card Services, and the Retail Bank.

Developer

Confidential

• Developed and coded highly interactive, award-winning Flash training simulations and front-ends with the intent to up-skill branch staff on bank’s products, services, procedures and data entry. Projects delivered resulted in a rich and cogent user experience with supporting metrics indicating increased field product and service knowledge. Utilized Flash / Actionscript, Javascript, ASP.net, VB and XML in daily workload.

Confidential, Highlands Ranch, CO

E-Learning Sales Engineer

• Responsible for business process analysis of prospective clients, resulting in hands-on demonstrations of Web based training modules.
• Repeatedly singled out and awarded prospects based on technical expertise, rapid deployment and qualification results.