IT Business Analyst Resume Quantico, VA - Hire IT People

SUMMARY:

Creative problem solver who has consistently completed projects on time without sacrificing efficiency for quality. Multi - faceted, efficient, and reliable working individually or in a team environment

PROFESSIONAL EXPERIENCE:

IT Business Analyst

Confidential, Quantico, VA

Communicate with stakeholders to create requirements during project planning
Effectively communicate with business partners to determine business impact of deliverables
Assit with development of meeting briefings for Cybersecurity projects
Work with cybersecurity tean to investigate security incidents, providing remediation and resolution
Determine, document, and prioritize requirements from the business and present these requiremnts in a manner that is agreeable, measureable, and flexible
Assist in the development of functional, conceptual, and logical design specifications
Update business processes and prodcedures as needed
Perpare and execute test cases and user stories to assure all of the scope is reviewed and tested

IT Support Specialist

Confidential, Quantico, VA

Provide support for users in the organization to swiftly rectify incidents and problems
Record incidents using LANdesk and Service Now ticketing system for documentation and traceability puproses
Deploy hardware and software to new hires and present employees
Install, configure, and troubleshoot laptops and desktops to ensure internal employee satisfaction
Setup and resolve issues with printers and other peripheral devices such as mouse, keyboards, speaks, etc.

Mailroom Clerk/Receptionist

Confidential, Fairfax, VA

TECHNICAL SKILLS

Strong analytical, creative skills, good written and verbal communication skills
Self-motivated and willing to take initiative
Strong leadership and organizational skills
Proficient with all Microsoft Office programs
Demonstrated achiever with exceptional knowledge of customer service
Has a public trust clearance