SUMMARY:

• Results oriented Senior Business Analyst and Project Management professional with exceptional leadership and communication skills. Certified Scrum Master with experience leading, developing and organizing global teams in IT/IS Finance, Telecommunications, Retail, Medical, and Railroad industries. Skilled in conducting business requirements and managing projects to achieve corporate goals.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, TX

BSA Manager / Scrum Master

• Provide coaching and guidance as a Business Systems Analysts Manager to plan, organize and direct the implementation, development and production support of Auto Finance information systems.
• Partner with Sr. Business Systems Analysts to support upgrades, enhancements, change and/or fixes to existing or new Commercial Vehicle Finance and Lending systems.
• Manage customer relationships with supported business groups including Auto Finance Credit Origination and Funding.
• Acted as a Scrum Master for the “Fast Track / Agile” requirements gathering, sizing process, use cases, communications with development / systems architects and sprint maintenance.
• Develop and maintain system documentation; including but not limited to trouble shooting, knowledge base articles, audit and compliance.
• Interface with software vendors and suppliers in support of business applications software.
• Work closely with all ITS partners to resolve issues.
• Ensure all team members have clear understanding of vision and strategy.

Confidential, Fort Worth, TX

Sr. Systems Business Analyst / Scrum Master

• Customers included the Director of all Banking Branches, the Director of the Call Center, Member Services, Digital Branch, Lending and the Director of Business Account Services.
• Functioned as liaison between business units and IT department and completed system proposals.
• Lead Analyst and Project Manager on SMS text messaging project for customer to Digital branch/Member Service interaction.
• Lead Analyst on Branch appointment scheduling and queue management application.
• Developed business cases, functional requirements, standard operating procedures and project plans.
• Created on the fly financial reporting via SQL.
• Collaborated on project team in the migration of Cisco phone systems to new i3 system.
• Performed defect management in Footprints and defect tracking tools.

Confidential, Fort Worth, TX

Sr. Systems Business Analyst Signal of Train

• Interfaced with designated subject matter experts, developers, business analysts and managers to acquire business requirements.
• As Lead Analyst performed reverse engineering for Web Application L2 requirements and user manuals for multiple customers.
• Coordinated daily work efforts for offshore Senior QA analysts to include developing weekly progress status reports and coordinated sprint product demo for customers.
• Entered new defects in Visual Studio for Agile Tracking.
• Contributed to daily team meetings and conference calls.

Confidential, Fort Worth, TX

Sr. Business Analyst

• Business Analyst for conversion project migration of decentralized AS400 legacy POS system to a centralized Oracle based solution for all existing Pawn/Retail locations.
• Lead Business Analyst on Mobile Application project for IOS and Android to provide servicing of Pawn loans.
• Lead Business Analyst on Inventory Picture Application to populate Mobile Application with visuals.
• Lead Business Analyst on a Push Notification project targeting registered users involving payment due dates, loan status, new item availability and sale information.
• Lead Business Analyst on NACHA (National Clearing House Association) project minimizing ACH transactions of invalid accounts.
• Lead Business Analyst and SME on internal projects involving Secure and Unsecured lending products such as Installment Loans, Payday Loan and Auto Title loans.

Confidential, Fort Worth, TX

Sr. Business Analyst / Scrum Master / Project Manager

• Worked as a Senior Business Analyst of the POS (Point of Sale) team for the IS/IT Department.
• Member of the ACI Credit Retail Advisory Board. This included monthly status and brainstorming sessions and attending annual conferences.
• Introduced agility to Pier1 POS team.
• Participated in the research, testing and rollout of a new windows based POS hardware and new vendor software solution for the entire retail chain.
• Responsible for coordinating and managing efforts consisting of full credit switch upgrade using ACI RCS (retail commerce server) to install a TransArmor security package for PCI compliancy.
• Lead Business Analyst / Project Manager for a full rollout of a Promotions and Coupon management tool/UI for the Marketing team.
• Daily management of POS rollouts including defect management, vendor management, testing and rollout.
• Managed administrative project duties including user set up, reports, entering test scripts, test runs and defects within the Mercury Test Director and Quality Center.
• Accountable for distributing production code plans through the Netview application.
• Responsible for testing and maintaining the POS production system.
• Accountable for creating test plans, project timelines, and working with business partners to gather and test requirements.
• Facilitated and managed project testing meetings and the associated documentation.