SUMMARY:

• Experienced professional with a track - record leading wide-ranging, complex business and technical projects encompassing software products and services, business strategy and execution and business process improvement in agile and waterfall environments.
• Extensive private and public-sector experience. Adept at developing strong collaborative stakeholder relationships, exceeding expectations and meeting aggressive business objectives.

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential

• Collaborated with cross-functional teams to understand Business requirements and translate them into system requirements; and test plans; managed process with agile tools such as Jira, Confluence, Agile Central.
• Facilitated and led discussions eliciting business/functional requirements, participated in Scrum ceremonies like sprint retrospective and daily stand-ups; worked with Scrum Master and Scrum team to elaborate and prioritize user stories.
• Defined/authored/prioritized epics and user stories, groomed backlogs, participated in sprint planning, scrum meetings, developed test cases and led User Acceptance Testing efforts.

Business/Operations Analysis

Confidential

• Identified strategic business process improvements, authored comprehensive requirements, oversaw customization of ServiceNow’s customer, contract/financial, and SLA data in an Agile environment. integrated data with DOMO BI to enhance management of business operations, decision making.
• Delivered training and support for updated ServiceNow instance; improved the client experience, accelerated revenues, cost reductions, and improved renewal and revenue recognition processes.
• Supported product launch initiatives, developed pricing/cost/margin models, revenue projections, partner agreement negotiations, and ensured back-end systems were launch-ready.
• Participated in development of $64M budget, monitored key financials, analyzed P&L trends, developed options for enhancing annual revenue by $8M to meet annual goal.

Senior Business Analyst

Confidential

• Provided technical and business guidance to Subject Matter Experts for the Claims, Recoveries/Third Party Liability, CHIP, and two state-only safety net programs (Kidney Disease and Breast Cancer).
• Conducted JAD sessions, documented business processes, requirements, and workflows, managed Requirements Traceability Matrix (RTM), (identified multiple critical gaps).
• Analyzed technical deliverables, managed design sessions, oversaw resolution of action items, ensured accuracy of requirements and use cases, and delivered training to project teams.
• Performed verification and validation of requirements, managed action items, development of use cases, User Acceptance Training (UAT), development and review of project deliverables, and training end users.
• Led/managed project to procure a new electronic claims processing system for Maryland’s kidney and cancer safety-net programs.

Product Manager

Confidential

• Product owner responsible for operational and financial performance of products under management.
• Led extensive project to reengineer business processes; eliminated $18,000 in monthly losses, reduced receivables by 85% and completed a turn-around to first-time monthly profitability exceeding $25K.
• Revised subscription and pricing models, redesigned the sales and training delivery strategies resulted in increased customer satisfaction, a doubling of the customer base.
• Established customer advisory board, conducted extensive market research, developed requirements and design, and drove product roadmap and participated in scrums.
• Negotiated the sale of the division to a foreign entity.

Senior Business Analyst

Confidential

• Led project teams in the development of systems to monitor and report the delivery of services for asthma control, food safety, lead abatement, mandatory federal reporting and the reduction of plastics in the environment.
• Managed and facilitated negotiations between business stakeholders and the project team, defining project scope, requirements, and providing guidance to the Department’s executive management team to advance the goals of the projects.

Product Manager

Confidential

• Cradle-to-grave product lifecycle responsibility for workforce performance improvement products that generated $150M through direct and channel sales.
• Spearheaded worldwide product development and launch of cloud-based software training platform rendered in 26 languages targeting the US, EMEA, Asia Pacific, and Latin American markets.
• Conducted customer research, generated product requirements; planned production timetables, and developed margin, pricing, and marketing strategies.
• Represented company at public forums, trade shows, and product demonstrations; developed positioning guidance for domestic and international sales teams, evangelized product to accelerate market adoption.

Product Manager

Confidential

• Defined product roadmap; managed product life cycle; led development project teams, oversaw successful global product launch strategies.
• Cultivated and managed partner relationships, created and implemented pricing and market penetration strategies, assisted sales to aggressively promote products in various markets.