SUMMARY

• MBA Candidate specializing in operations and IT Strategy with experience in IT consulting.
• Experienced in mapping business processes and designing functional test cases, workflow diagramming, organizational change management (OCM) plan and developing functional and technical requirements.
• Experienced in ERP Implementation of PeopleSoft 9.0 Finance, SAP (Accounting, MRP and sales) along with reporting tools crystal Reports, SQR and portal Microsoft Office SharePoint Server (MOSS) 2007.
• Proficient in Data Analysis tools IBM – SPSS (Clementine), Minitab, and XL Miner and database systems Oracle 10g, SQL.

EXPERIENCE

Confidential, Portland, Oregon
Business Analyst February 2012 - Present
Project: Development of Oregon Tax Reporting System (OTTER Online) for Oregon Employment Department.

• Involved in User acceptance testing on Oregon Tax Reporting System (OTTER Online) for Oregon Employment Department.
• Updated system documentation for post-go live maintenance activities of OTTER Online.
• Involved in Request for proposal (RFP) of various national and regional agency projects pertaining to Systems Implementation / Operational excellence.
• Responsible for facilitating and organizing a monthly event for Chief Information officers in State agencies.

Confidential, Salem, Oregon
Operations and Policy Analyst II (Business Analyst) June 2011 – December 2011
Project: Integrated Business Objects and Technology Transformation (IBOTT program) includes implementation of Records Management System (RMS) and Computer Aided Dispatch (CAD) Systems - business transformation and organizational change.

• Mapped the 32 major business processes in four divisions of the State Police – came up with to-be business processes and charted out workflow diagram (swim lane) using Microsoft Visio 2010.
• Developed a functional test plan for the Records Management system (RMS) implementation to ensure conformance to the customization requirements at OSP and to aid user acceptance testing.
• Worked closely with RMS and Computer Aided Dispatch (CAD) project managers and developed sustainment plan for the IBOTT program.
• Designed Organization change management plan – training, communications & implementation strategy - applied Langdon’s model to identify the objects of change at OSP and used Kotter’s 8 step model for implementation strategy.

Confidential, Chennai, India
Software Engineer January– July 2010
Project: Development of software (Lorenzo) for National Health Service of UK government – a $20.3 billion Project.
Responsible for Issue Management Center (IMC) and Scope Management related activities.

• Led a team supporting the R1.0 IMC Administration of MoreCambe Trust, Early Adopter of Lorenzo HealthCare system in UK.
• Managed the scope of each build through issue management and coordination between developers and product specialists.
• Worked at the client office –ascertaining synchronization between change management tools Rational Clear Quest (used by trust) and Change Synergy (used by SME and developers).

Confidential, Hyderabad, India
Business Technology Analyst June 2008 – August 2009
Project Delta - Re-implementation of PeopleSoft Finance 9.0 (FSCM) toEL Paso Oil Refinery
Responsible for developing RICE (Reports, Interfaces, Conversions and Enhancements) Components in PeopleSoft

• Worked on PeopleSoft Financial modules AP/AR/GL/PC/AM closely with on-site coordinators and gained appreciation from Project Partner and Client.
• Handled Complex Conversion programs and created a program that solves data compatibility issues between PS 8.0 and PS 9.0 and delivered within stringent deadlines. Go to person for data conversion related issues.
• Involved in complete implementation cycle including functional specification review, design of technical specification, implementation (customizing /coding), developer unit testing and user acceptance testing.

Confidential, Bangalore, India
Analyst, SharePoint Team Room Development (using Microsoft SharePoint 2007) Dec 2007 – April 2008
Project: Development of SharePoint Team Room site to support web-based collaboration and Data Management platform.
Responsible for customization of discussion boards in the SharePoint Site to be accessible through mobile phone.

• Worked on Proof of Concept of Lightweight Directory Access protocol (LDAP) implementation for a Java web application.

SUMMARY:

Expertise:

Requirements gathering, Business Process Mapping, expert in designing functional & technical specifications, Organizational Change management, Integrated Business Planning (Sales and Operations Planning), Electronic Health Records, Project Management.

Programming / Computer Skills:

Microsoft Technologies: ASP, C# .NET, VC++, MS Access 2010, Visio 2010, Project 2010.
Other Programming Languages: Java, C, C++
Other Tools: IBM Rational Rose, IBM Change Synergy, Clear Quest.
PeopleSoft: PS Query, App Engine, Component Interface, Integration Broker, PeopleCode.
Database Systems: Oracle 10g, 11G, Microsoft SQL server 2008 and expert querying using SQL.
Reporting Tools: Crystal Reports, SQR.
Data analysis packages: Minitab, XL Miner, IBM SPSS (Clementine) for Data mining and analysis.
IT Frameworks: ITIL, COBIT, CMMi, Agile (SCRUM), SDLC

Industry Expertise:

Oil and Energy, Government (State Agencies), IT Consulting

EDUCATION

Graduate School of Management
Master of Business Administration

LEADERSHIP / CERTIFICATIONS

• Oregon Fellow 2011 – Leadership development program for Graduate students across United States.
• Spot Innovation Award for a SharePoint discussion board customization tool created at Honeywell Technologies.
• Harvard University Certified in Leadership in Transition and Management Essentials.