SUMMARY:

• Confidential spent over 10 years gathering requirements, improving business processes in support of key business objectives.
• Engagements ranged from Federal Government, Healthcare, Media, and Financial services developing information architectures, taxonomy schemas, wireframes/UI design, led full - scale requirements efforts, and developed project plans.
• Proven performance managing client expectations throughout the project lifecycle while ensuring consistency and excellence in quality with creative deliverables.
• Strong aptitude for visual and interactive thinking along with a deep, understanding of current and future digital trends across all platforms and business process design across multiple disciplines including SDLC and Agile.
• Experienced in technical subject matters with the ability to quickly grasp core ideas of varied and complex topics.

SKILL:

Agile | SDLC | Certified Scrum Master I Business Process Improvement I Business Process Modeling I Requirements Analysis I Web Content Management | Visualization Tools | CMS Tools | SharePoint I Jira I Requisite Pro I Drupal (Setup, Configuration and Management) I WordPress ((Setup, Configuration and Management) I SugarCRM (Community Edition) I Media l Government l Healthcare

EMPLOYMENT HISTORY:

Senior Business Analyst

Confidential

Responsibilities:

• Serve as central point of contact for 14 different government agencies and Customs Border Protection ( Confidential ).
• Help clients manage the onboarding process. Position requires a lot of client management and interaction.
• Use visualization-based requirements to help sell the vision of the agency as well as improve communication between the numerous stakeholders including the business and development teams across various agencies. Tools used included Just In Mind, SharePoint.
• Developed business process models .
• Use standard taxonomy/schema to map paper based forms into new automated business processes.
• Created public facing implementation guides and other material that outline software and business processes for 13 different agencies.
• Project Management tasks included developing risk management and mitigation plans for each Partner Government Agency ( Confidential ): manage milestone dates, and product backlog.

Senior Business Analyst

Confidential

Responsibilities:

• Developed several different document libraries, configured web parts, content types and user security permissions.
• Developed business process models, presentations, user requirements; wireframes (to showcase potential user interfaces), use cases, test plans, taxonomy design, data dictionary, workflows and rollout strategy.
• Created a curatorial calendar for refreshing content across all platforms.
• Managed SOW and scope creep ensuring goal and deliverables were achieved while supporting key business objectives. Planned, executed, and led meetings to collaborate with internal teams to define and develop creative vision and strategy.
• Built and implemented a test installation of SugarCRM (Community Edition) to use as a proof of concept for a potential CRM project.

Senior SharePoint Business Analyst

Confidential

Responsibilities:

• Managed full requirements gathering process using various techniques including JAD Sessions, business process modeling, interviews, whiteboards, wireframes (to get agreements on user interfaces), traceability matrixes, UML diagrams and more.
• Created user manuals, contextual based help, case studies, video based, project announcements, system diagrams and more.
• Managed Jira bug tracking system and developed an online Wiki for release notes. Documented APIs for .Net based applications.
• Analyzed Medicaid insurance codes and forumularies for gaps in plan coverage.
• Managed milestones and deliverables, mitigate issues as they occurred, kept clients informed on project progress, analyze and manage project budgets and schedules. Manage SOW and scope creep.
• Used SugarCRM (Community Edition) to help keep track of business prospects.

Senior Business Analyst

Confidential

Responsibilities:

• Created business process models, user manuals, contextual based help, case studies, video based, project announcements, and system diagrams.
• Lead Sprint Planning effort across cross-functional teams and key stakeholders.
• Responsible for full requirements gathering process, product backlog, user stories, wireframes (for User Interface design), scrums, JAD Sessions, traceability matrixes and more. Evangelized and trained management on the use of the portal.
• Intermediate SharePoint Administration, created and managed site collections, configured group permissions, workflow processes, installed web parts, served as SharePoint 2010 SME.
• Developed context sensitive Help System using RoboHelp, interactive video guides using Adobe Captivate, created OnBoarding material for new BAs and PMs, worked with developers on release notes and maintaining bug-tracking system.

Senior Business Analyst

Confidential

Responsibilities:

• Managed full requirements gathering process using various techniques including JAD Sessions, interviews, whiteboards, wireframes, and traceability matrixes.
• Developed process flows and business rules for claims and adjudication.
• Developed onboarding materials including extensive an extensive program to bring offshore development teams up to speed on the American Healthcare system, which included on Medicare/Medicaid claims processing.
• Conducted gap analysis to determine if the systems were producing correct plan data and ensured that the formularies were accurate.

Senior Digital Business Analyst

Confidential

Responsibilities:

• Worked closely with senior management on analyzing Confidential ’s Publishing group’s business processes, analyzed gaps and implemented future state digital publishing solution.
• Managed full requirements gathering process using various techniques including JAD Sessions, interviews, whiteboards, wireframes, traceability matrixes and more. Used SharePoint 2007 for document management, forums and UAT tracking.

Senior Business Analyst

Confidential

Responsibilities:

• Developed social networking website targeting large health care companies.
• Managed full requirements gathering process using various techniques including JAD sessions, interviews, whiteboards, wireframes, traceability matrixes and more.
• Managed milestones and deliverables.
• Also built a custom Sugar CRM implementation to use internally.
• Created and implemented communications program, large intranet site, helped set up governance team.
• Managed full requirements gathering process using various techniques including JAD sessions, interviews, whiteboards, wireframes, traceability matrixes and more.
• Managed milestones and deliverables. Set up and participated in SOA Governance program.
• Analyzed their call center operations and developed extensive process flows, business rules and material for Adjudication and Claims processing call center operations.
• Managed full requirements gathering process using various techniques including JAD sessions, interviews, whiteboards, wireframes, traceability matrixes and more.
• Managed milestones and deliverables.
• Used SQL to develop sample reports for enterprise reporting.