SUMMARY:

• Reputation for excellence and high - quality service to clients
• Ability to multi-task in a fast-paced project environment
• Detail oriented, well organized, skilled in setting priorities, and achieving results
• Resourceful and self-confident, get the job done well on time and within budget
• Strong interpersonal and communication skills
• Motivated towards achieving project goals and deadlines in a timely manner
• Work independently and collaborate with teams
• Quick learner and capacity to deliver quality work in new projects
• Professional and energetic work attitude
• Successful in mastering new skills through hands-on experience

DETAILED EMPLOYMENT HISTORY:

Senior Business Analyst

Confidential

Responsibilities:

• Work on the Confidential Supply Chain Transformation strategic initiative
• Work includes assessing Supply Chain Innovation Center sites best practices, documenting as is processes and current systems used, evaluating current SOPs, and identifying opportunities for improvement
• Traveled to the Supply Chain Innovation Center sites to observe and interview different work units to document processes and develop SIPOCs based on the information gathered
• Participated in the development of the onsite interview questionnaire
• Developed on job instructions documentation
• Developed process maps using six sigma methodologies and identifying improvements
• Performed data analysis for cleanup effort and data standardization across multiple systems
• Developed SOP template and document index
• Developed survey requirements and process diagrams for Confidential and Avaya voice surveys
• Provided requirements support for the Confidential which is a Confidential replacement for the legacy tool
• Developed business process diagrams for a number of VA Confidential projects using Visio tool
• Developed business requirements documentation and provided support to the configuration team during requirements elaboration
• Developed requirements gap analysis by reviewing backlog work items and product roadmaps, and monitored deliverables against the project plan
• Coordinated, facilitated, and participated in business requirements gathering meetings with project stakeholders and documented and distributed meeting minutes
• Performed system and business processes analysis to identify new or missed requirements or system enhancements
• Created requirements traceability matrix (RTM)
• Created and maintained risk register
• Provided business requirements and business processes support daily to customers and technical teams
• Created Confidential deployment and adoption plan for 4 Confidential systems deployed to production and documented lessons learnt for all projects
• Developed and distributed project initiation agreement documents, system migration plan, and sustainment plan for Confidential project
• Coordinated and conducted interviews with Veterans to gather actual Veteran experience when they apply for VA benefits to help improve the Confidential (Enterprise Veteran Self-Serve) system
• Developed customer experience journey maps based on the interviews with Veterans for the Confidential system

Project Manager

Confidential

Responsibilities:

• Managed project activates at the client site; interact with the customers on daily basis
• Developed and managed project schedule and tracked deliverables
• Prepared and distributed project status reports to the senior management
• Managed application development using Agile methodology
• Lead project daily standup meetings and weekly data center calls in support of the application development
• Provided support to the development team during application development for the Federal agency using Agile development methodology
• Coordinated and lead requirements meeting with the client gather and prioritize requirements. Prepare and distribute meeting minutes and outline action items
• Provided support to the client on daily basis with any application issues
• Responsible for change management and work closely with the Confidential team to coordinate system deployments
• Coordinated user acceptance testing with the client. Documented client’s feedback and work with the development team to resolve issues and deploy fixes
• Ensured updates to the user guides and quick reference guides, troubleshooting guides, and training materials.

Senior Business Analyst

Confidential

Responsibilities:

• Provided support during application development efforts for the Federal agency using Agile development methodology
• Analyzed customer requirements to enable information sharing across multiple agencies, develops user stories, and acceptance criteria
• Led weekly COP and RFI requirements review meetings with the development lead
• Participated in weekly stakeholders meetings, prepared, and distributed meeting minutes
• Developed and maintain project schedule and milestones and prepare weekly status reports
• Worked with National Information Exchange Model team to develop Information Exchange Package Documentation standards for GMO systems
• Supported user acceptance testing for each release and worked with the development team to deploy fixes
• Coordinated change management with the Confidential and Confidential teams to coordinate system releases
• Coordinated timely deployments of monthly system patches and new application deployments
• Ensured user guides, quick reference guides, troubleshooting guides, and training materials are updated.

Project Manager

Confidential

Responsibilities:

• Responsible for Project Management for the Office of CIO for Confidential
• Responsible for managing multiple technology projects, and responsible for managing the day-to-day delivery of backend system enhancements required by the business community
• Created project schedules, assigned resources, and monitored project milestone and deliverables. Identified risks and project deliverable interdependencies with other teams and coordinated joint effort to ensure projects are delivered as planned
• Created and implemented innovative business processes for delivering new technologies to the business community, resulting in successful team collaboration and efficiency
• Created standard operating procedures documentation for newly implemented backend systems and uploaded to the knowledge base site
• Coordinated and facilitated requirements meetings, prepared documentation and data dictionary and distributed for review
• Performed research and analysis on newly emerged technologies such as cloud computing, prepared and distributed business case white papers for management review
• Organized the preparation and setup of the virtual desktop pilot phase, prepared and distributed user guides. Gathered user requirements for virtual desktop and worked with the development team on the implementation
• Coordinated and facilitated weekly team meetings and requirements gathering meetings
• Liaised between the technical staff, business managers, Office of CTO managers, and other affiliated organizations to ensure timely delivery of new business tool and systems
• Produced and distributed weekly status and monthly reports to the management team.

Senior Business Analyst/Project Manager

Confidential

Responsibilities:

• Developed project-management plan documentation outlining project description, implementation approach, project scope, project monitoring and control, risk management plan and project plan
• Managed multiple projects and closely interacted with the clients’ Project Managers for application design, development, and support
• Continuously monitored project milestones to ensure timely delivery according to the schedule
• Facilitated and participated in business requirements-gathering meetings with project stakeholders
• Generated and distributed meeting minutes, prepared and distributed weekly and monthly project status reports, and identified risks and proposed a mediation plan
• Performed system analysis and analyzed business processes, gathered and developed business requirements and function documentation utilizing system development life cycle methodology
• Developed system requirements and technical design documentation, and participated in peer review meetings, resulting in successful system deployment
• Prepared data dictionary, detailed systems workflow, and data flows documentation
• Participated and provided assistance to the customers during user acceptance testing phase
• Created and delivered test based and operational based release report application packages to the client’s Project Manager and provide assistance in the implementation through client established process
• Provided feedback to the knowledge management staff in identifying and developing policies, procedures, tools, templates, and activities to maximize the capture of knowledge
• Developed training materials for a major procurement tracking system for federal government
• Prepared and ensured that all required steps and documents are generated according to the CMMI process
• Participated in the CMMI annual project audits and review meetings to ensure all focus projects are in compliance with the established processes
• Managed and coordinated client training logistics for newly developed applications and provided support to the training team.

Senior Consultant

Confidential

Responsibilities:

• Provided consulting services and supported the following telecommunication clients: Confidential
• Worked with key stakeholders to gather, define, and document operational processes and procedures to support the launch of multiple projects
• Facilitated and participated in business-requirements meetings with cross-functional teams and prepared process flows
• Analyzed and documented business processes and procedures based on internal stakeholder meetings
• Managed project preparation and implementation and provided post-launch support throughout software implementation phase
• Provided operational input into training-material compilation and reviewed training materials
• Provided operational assistance during the vendor account setup for EDI and XML content and prepared requirements document
• Performed store mapping to identify service coverage using third-party software
• Developed weekly project status reports, identified risks and issues, and reported to the management
• Coordinated and developed training materials for user groups British Telecommunications
• Provided consulting services to the Project Manager and provided assistance in preparation of the “End-to-End Scoping” documentation for the Data Quality and Migration team. The document highlighted organizational structure, responsibilities, common tools, migration scope, deliverables, and value proposition
• Interviewed and worked closely with key stakeholders for each application and gathered existing business processes and organizational structure
• Developed detailed report capturing enterprise systems processes and integrations and delivered to the management.

Senior Business Analyst

Confidential

Responsibilities:

• Performed system analysis, developed business requirements documentation, data dictionary, detailed process workflow and data flows.
• Responsibilities included defining processes and procedures for procurement activities throughout Sales-to-Cash ( Confidential ) activities by analyzing existing processes then developing new procedures
• Reviewed, validated, and upgraded re-engineered project-cycle processes with end-users and management
• Managed procurement requests for multiple projects and developing reports on expenditure accruals
• Designed improvements and developed Budget Management System database that enhanced existing system capabilities
• Tracked project spending against the budget and developed reports on actual spending against the budget allocation
• Managed the Confidential website content and performed document updates for user groups
• Participated in the business process-improvement initiative, identified tools and standards and gathered existing data
• Developed budget analysis and expenditure reports for different departments; managed procurement, performed maintenance for Budget Management System, and developed reports for senior management.