SUMMARY:

• An experienced process engineer and senior systems analyst with a 15 - year record of success in driving business transformations and IT modernizations for public and commercial organizations in the financial services, health, and regulatory sectors.
• Helped businesses translate visionary ideas and system problems into manageable and actionable solutions using the latest techniques across business process modeling, and helped articulate how the business strategy gets executed through process automation.
• Experienced in lean processes design and modeling, business process improvement and automation, Agile IT systems implementation management, requirements management, systems analysis & design, quantitative decision analysis and prioritization, optimization, governance, risk analysis, and quality management systems implementations and audits.

SYSTEM EXPERIENCE:

Software / Products: IBM BPM, IBM BPD, IBM API Connect, Blueworks Live, JIRA, IBM Content Manager, IBM Notes, IMPACS, ST, TSYS, MasterControl, Confidential Modeler, Tableau, Minitab, Workfront (AtTask), Salesforce, Oracle Answers, Oracle Financials, SharePoint, Access, SQL Server, OBIEE, Project, PowerPoint, Word, FrontPage, Excel, Visio, Exari, Documentum

Frameworks: BPM, RPA, SOA, REST API, AIS, DMAIC, SBOK, PMBOK, Confidential, CMMI, IMS, EVM, Agile Scrum, Dev Ops, Scrum at Scale, Value Mapping, Lean Six Sigma, Kanban / Just in Time, SIPOC, Kaizen, CAPA, ISO9001

EXPERIENCE:

Confidential, Vienna, VA

Senior Business Process Analyst

Responsibilities:

• Conducted virtual and in-person process discovery and functional requirements analysis sessions to elicit and model business process architecture, complex workflows, and detailed business requirements; developed value-driven business capability optimization models for process automation in Confidential .
• Used Agile Scrum and DevOps methodologies to engineer business process automation applications in the areas of consumer and business banking, mortgage lending, personal loans, credit cards, internal audit, and corporate governance.
• Designed end-to-end business architecture and data requirements for the target state integration with internal and external banking systems consumer loan, and mortgage lending platforms.
• Used enterprise level Service Oriented Architecture (SOA), REST Web Application Programming Interface and Application Integration Services (AIS) to define data requirements and mapping.
• Implemented quality management systems to develop methodologies for Agile delivery and ensure that analysis standards, procedures, and tools were used across the organization.
• As an Agile Product Owner, worked directly with system analysts and technical leads to write user stories and acceptance criteria, plan sprints, and prioritize IT implementation.
• Performed functional and UAT testing to ensure application met business requirements and to monitor performance.
• Defined criteria to be used for a successful migration from Business Process Modeling (BPM) to Robotic Process Automation (RPA) business process automation approach.
• Implemented an Agile project management approach including planning, prioritizing and executing work in sprints and managing DevOps practices such as continuous delivery and integration.

Confidential, Silver Spring, MD

Business Systems Analyst / Quality Assurance Program Management Specialist

Responsibilities:

• Co-chaired the OGD Lean Steering Committee and led process design and improvement efforts focused on streamlining the drug review process. Collected functional requirements and built technical specifications to implement a modernized IT system.
• Led efforts to stand up the quality management program for the largest office at Confidential (staff of over 600 is responsible for reviewing generic drug applications).
• Evaluated all elements of OGD quality management system (QMS) to determine its adequacy and deficiencies, and proposed implementation plan to align the system to the criteria of industrial quality evaluation & control standards such as ISO9000/9001. Led requirements gathering sessions for procurement of QMS tools.
• Planned and executed process, system, and document audits including CAPA.
• Used Business Process Model and Notation ( Confidential ) to develop business models for processes related to controlled documents clearance, change control, and audit.
• Represented OGD at the Confidential Records Management Council.
• Developed a strategy to establish and enforce best practices in records management at OGD.

Confidential, Arlington, VA

Project Manager / Sr. Consultant / Project Delivery Specialist

Responsibilities:

• Developed taxonomy for Confidential ’s financial management (source to pay S2P, hire to retire, budget planning, supplier lifecycle management, etc.), travel, and time & expense processes.
• Used Confidential to document the current centralized business model and analyze ‘as-is’ processes, and recommend the end-to-end ‘to-be’ state shared services operating model based on the industry’s best practices in lean management, in order to modernize and automate the IT system, while aligning the framework to the organizational vision.
• Led the Testing Support project team to develop and implement an integrated Agile strategy to assess processes and systems readiness for three major system releases for the financial IT systems modernization / outsourcing transformation effort.
• Evaluated financial processes for redundancies, weaknesses, bottlenecks, and manual components. Analyzed metrics to quantify degree of waste, measure potential cost reductions, and determine organizational data needs and availability.
• Led the cross-functional team to define, plan, and execute a strategy around Confidential ’s shared services post-implementation operations, including developing the operating model and mapping / designing detailed processes around vendor management, customer care, issue & risk management, contract management, and program performance management.
• Closely collaborated with external auditors to establish internal controls for risk & operations management, and perform system readiness assessment.
• Evaluated quality control tools in terms of efficacy and applicability, and provided recommendations for improvements to enable organizational adoption of new quality management systems.

Confidential

Responsibilities:

• Led the Process Redesign and Functional Requirements work stream to design and implement a modernized automated generic drug review management IT system.
• As an Agile Scrum Master, orchestrated IT implementation across architects, engineers, developers, and the change management team following sprint cycles. Set up release and sprint planning, backlog prioritization, and retrospectives.
• Used Confidential to map business processes and develop ‘to-be’ model for controlled correspondence and generic drug review processes. Conducted discovery sessions and facilitated functional requirement collection through workshops and interviews.
• Defined performance measurement and process control metrics to facilitate process improvement projects in drug development and regulatory environments.
• As a result, performance for controlled correspondence reviews exceeded the goals outlined in the GDUFA commitment letter.
• Collaborated with the OGD QMS and Policy groups to define quality methods and tighten review process definition and standards and implement internal controls.
• Led the user acceptance testing (UAT) for the information system, including development of test strategy and implementation of the quality management plan.
• Collaborated with the technical team using the Agile development methodologies such as Scrum and just in time project management.
• Developed criteria for operating protocols, including templates, procedures, process and data quality standards, and operational metrics pertaining to QMS.

Confidential

Responsibilities:

• Was responsible for creating data model to support the systems integration and IT modernization efforts to build a new reporting solution for a manufacturing facility.
• Was responsible for creating, integrating, and maintaining master project schedules through all phases of SDLC.
• Built ‘as-is’ process maps, performed current state assessment, and proposed a future state operating model focused on standardizing data quality assurance policies and processes across organizational units. Conducted quality audits to evaluate program adoption.
• Led the quality management work stream to establish internal data controls.
• Developed key performance indicators for collecting metrics from the manufacturing facility. Built a data quality scorecard to measure data issues across multiple categories, including data completeness, conformity, consistency, accuracy, duplication, and integrity.
• Facilitated establishment of the enterprise-wide data governance and standing up the governance & stewardship councils.
• Defined standards for streamlined data collection and integration. Developed Standard Operating Procedures (SOP), materials/job aids, and dashboard user guides and other controlled documents to enable process standardization.

Confidential

Service manager

Responsibilities:

• Managed all processes throughout the system development life cycle (SDLC), including requirements management, design, configuration, testing, data migration, deployment,, documentation, and post-deployment support.
• Was directly responsible for designing, planning, and executing the data migration and cutover plan that included data cleanup, interfaces, reports, testing, tollgates, communications, and .
• Managed a cross-functional team to support business process reengineering and information system design to standardize and automate processes for financial institution inspection & systems audit, and ensure compliance with regulatory requirements. Performed a pre-implementation system readiness assessment.
• Facilitated requirement collection sessions.
• Performed operational analysis to document ‘as-is’ processes, and used Confidential standard to develop a model used to identify inefficiencies in current processes using lean process design methodologies such as DMAIC and Kaizen. Performed root cause analysis to identify problem areas, proposed a ‘to-be’ operating model, and recommended initiatives for prioritization.
• Led preparation of documentation and implemented internal controls and metrics needed to meet the Government Accountability Office (GAO) system & process quality audit and risk management requirements.
• Facilitated work group and associated management activities and managed teams responsible for conversion testing, parallel processing testing, and UAT. Performed system validation and readiness assessment.
• Developed SOPs, materials and job aids and facilitated knowledge transfer sessions and s of Confidential personnel, end users, and internal team.
• Performed as a release manager for the Loss Share Database and managed a cross-functional team consisting of business analysts, developers, and system administrators to establish organization’s business practices in the areas of financial compliance and monitoring.

Confidential, Washington, DC

Sales Operations Manager

Responsibilities:

• Supported all facets of the data management advisory focusing on business analysis, sales tools, and program management.
• Developed key sales metrics.
• Managed quota and commission plan.
• Drove the rollout and adoption of the procurement and customer relationship management system (Salesforce).
• Supported rollout of the partner-centric acquisition program.

Confidential, Vienna, VA

Marketing Analyst

Responsibilities:

• Led business process reengineering efforts to implement an efficient, scalable, and cost effective vendor management system (Salesforce) to track sales pipeline, automate collection of network changes, and analyze and prioritize them for purposes of business development, client care, and recruiting.
• Managed data acquisition including performing the company needs analysis, which resulted in more targeted marketing and reduced operational costs.
• Developed standard operating procedures to allow to control business processes and measure their effectiveness.
• Conducted UAT testing and developed and documentation for end users.

Confidential, Washington, DC

Consultant

Responsibilities:

• Evaluated uncertainty and risk of property management development in the Middle East and North Africa region.
• Formulated new market entry strategy, including analysis of market dynamics, service & product offerings, financial projections, organizational design, and legal & regulatory review.

Confidential, Plantation, FL

Manager - Operations

Responsibilities:

• Developed a flexible long term Canadian call center service footprint strategy that was aligned with a vision of optimizing customer experience at the right margins.
• Identified cost drivers, developed metrics, and built data models to evaluate performance of current service sites in terms of flexibility and productivity challenges, operational costs, risk, and economic forecast.
• Led the conceptualization and design of operational research studies of the organization’s service operations and management systems. Built business plans to achieve more than $14.5mln in annual savings in operational costs, reduce attrition, and improve quality of customer experience throughout the service network.

Confidential, Washington, DC

Administrative Manager

Responsibilities:

• Organized and supervised international fiscal, policy, and excise taxation programs for senior Government officials and industry representatives.
• Prepared financial, audit, and policy compliance reports for Board of Directors.
• Conducted analysis and reconciliation of company's financial documents in order to streamline firm's daily operations and enable more accurate forecasts of anticipated future performance. Contributed to cost reduction, optimized and improved efficiency of company's business practices.

Confidential, Baltimore, MD

Consultant / Business Systems Analyst

Responsibilities:

• Led a team of five business analysts and developers to perform feasibility study, system analysis and design of invoice tracking system.
• Delivered a system that met tight deadline and closely matched business requirements ahead of schedule and on budget.