Business Analyst Resume

Summary of Qualifications

Creative, technical, and results-oriented Business Analyst professional with over 5 years business analysis experience including Requirements gathering, conducting JAD sessions, and documentation, Project Management and Coordination: Workflow analysis, SQL development, web-based applications, banking, pension/investments, and finance-related positions requiring extensive accounting experience with web-based CRM applications using SDLC and other methodologies in Service-Oriented Architecture (SOA)
Created numerous Functional Business Requirements Documents in widely varied industry spaces including Telecom in client-facing roles
Accomplished with 15+ years outstanding MS-Office skills: Access, Excel, PowerPoint, Visio, & Word

Technical

Operating Systems: Windows current to Windows 7
Software: MS-Office Professional current to 2010 version (Visio, Word, Access, Excel, Project, PowerPoint), MS-Outlook, MS SharePoint
Databases: Air Force Supply System (relational), MS-SQL, Access
Methodologies: AGILE, RAD, UML, Method/1
CRM: EFuels, Siebel, Vantive, TOPS
Focus: Debit/Credit Card Processing; LAN/WAN concepts, Retail applications, Process Improvement, Data and Business Analysis

Professional Experience

Confidential, Business Analyst Aug 2010 – Jun 2012

Accomplished, with expert-level technical writing skills, development of over four hundred functional and technical business requirements
Won success for several projects with 27% reduced costs in process definition and improvement across public- and private-sector spaces
Followed Agile methodology in facilitating several JAD and requirements gathering meetings

Confidential, (Atlanta, GA) Jun 2010 – Jul 2010
Business Analyst (Contract)

Researched and accomplished development of fifty business requirements, using Excel & Word on client\'s 2 web-based ERP applications required to facilitate justification for a future project
Creatively conducted several virtual requirement interviews and JAD sessions using PowerPoint, with remotely-located SMEs

Confidential, (Snellville, GA) Jan 2009 - Feb 2010

Professionally assembled several much-needed business process documents to make customer contact/application process more efficient
Skillfully engaged potential loan applicants to generate interest in company
Consulted and facilitated on-time application processes to engage nationwide small business owners in business loan applications
Coordinated with financially-challenged property owners to utilize one of several programs to circumvent a foreclosure via mitigation

Confidential, (Atlanta, GA) Mar 2008 – May 2008
Business Systems Analyst (Contract) – Online Credit Card Processing

Completed on-time and under budget development of 140 Use Cases in Excel for several dozens of complex Business Requirements in a client-facing role to create Siebel application as a web-based tool
Key analyst for requirements definition, JAD sessions, gap-, and risk-analysis tasks involved in development of web-based application using an Agile-type hybrid methodology
Delivered much-improved Requirements Analysis-driven Visio diagrams

Education

Bachelor of Science in Technical Management

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