SUMMARY:

• 12+ Years of experience in Windows Administration, Imaging, Operating System Deployment, Task Sequences, Applications, Packaging and Patch management including MDT, SCCM and Microsoft Windows Server 2003 till Server 2012, Windows XP, Windows 7 Windows 8 and Windows 10.
• Experience with scripting, SCCM, MDT, Microsoft Exchange, Microsoft Active Directory, MS Group Policy (GPO), Virtual and Windows Infrastructure.
• I have been involved in Enterprise level troubleshooting, patch Management, deployment, design, installation, configuration, management, maintenance and administration of hardware and software including Windows XP to Windows 8. Provided solutions for complex IT issues. Supervised and participated on various technical projects and documentations.
• I also provided as a volunteer in the deployment and server admin area to almost 50+ techs.

TECHNICAL SKILLS:

MAIN TOOLS: SCCM 2012, SCCM 2007, SQL, Flexera Admin Studio, MDT Microsoft Deployment Toolkit, MDT Task Sequences, MDT Applications, MDT Packages, DISM patched Operating Systems, Windows Deployment Services WDS, MSI, Windows Server 2003, Windows Server 2008, Windows Server 2012, Citrix Licensing, VMware, SQL server 2008, SQL server 2012, Active Directory, LDAP, VBScript, AutoIT, PowerShell, Windows 7, Windows 8. Windows 10 and Windows XP.

HIGHLIGHTS: Windows and Application Deployment, Application Patching, Client Management, Windows Server management, Operating System Migration, Patch Management, Packaging, SCCM OSD Imaging, Implementation, Virtualization, Server Management and Active Directory management, some ticketing tools such as Service Now and Remedy.

PROFESSIONAL EXPERIENCE:

Confidential

Senior SCCM Analyst

Responsibilities:

• Identify, Design, Test, Deployment, and Monitoring including image creation, USMT, Task Sequences Deployment, Monitoring, and Modifications in Applications plus compatibility testing.
• Troubleshooting SCCM in areas such as Administration, Boundaries, Collections, Deployment, distributing contents, incomplete deployments, Maintenance Windows, Application packaging and validity of those packages in testing and then in real production environment.
• Providing expertise in Release Management for Windows Desktop OS and Applications
• Leading the validity of test case scenarios based on environmental considerations.
• Microsoft Desktop Product Packaging (i.e. SCCM, MSI, Wise, MDT, CMD etc.)
• Writing solutions and operational management documentation such as operational run books and internal knowledgebase articles.
• Collaborating within a Windows 10 team dynamic to assign and manage tasks and follow through to completion.
• Meeting Windows 10 Project timeline from design to implementation.

Confidential

Senior SCCM and Deployment Analyst

Responsibilities:

• Providing expertise in SCCM (Win7 and Win 10) including image creation, deployment, management and supporting documentation/knowledge transfers, software packaging, deployment of security patches, and troubleshooting.
• Providing assistance in resolving troubleshooting connectivity and bottlenecks/traffic for VPN, McAfee, EPO and any Network topology issues.
• Responsibilities included but not limited to Root Cause resolution, resolve any escalations around for desktop Apps.
• Driver issues and Configurations.

Confidential, Washington DC

Desktop Infrastructure Lead

Responsibilities:

• Providing expertise in Windows 10 image design (Thick, Thin), Deployment and Implementation with advanced server, Windows 10 and MDT, SCCM skills.
• Responsible for the planning, engineering, and maintenance of the organization's desktop environment infrastructure, including OS images, GPOs, and Desktop Configuration, BIOS.
• Responsible for the planning, engineering, and maintenance of the organization’s endpoint security solutions and infrastructure.
• Responsible for the planning, engineering and maintenance of the organization’s software distribution and configuration management solutions and infrastructure.
• Responsible for monitoring the performance of the desktop.
• Work with external vendors on resolving problems and also to evaluate new technology.
• Evaluates patches and make decisions on whether to deploy.
• Evaluate and suggest new technologies related to the section’s area of responsibility.
• Provide consultation on complex projects and is considered to be the top level contributor/specialist where there is a wide degree of creativity and latitude is required.

Confidential, Franklin Lakes, New Jersey

SCCM Windows Image Development Engineer

Responsibilities:

• Recently finished a contract with Confidential to serve and look after almost 50,000 machines for Windows imaging, patching, packaging and migrations.
• Major tools included, SCCM 2012, MDT Microsoft Deployment Toolkit, WAIK, Admin Studio, Windows Servers, VMware and various other tools.
• Active in Windows 7 and Windows 10 Image Deployment Projects, troubleshooting issues and resolving technical challenges in deployment, building Automated Image Deployment solutions using Microsoft SCCM and other integrated tools such as MDT.
• Reviewing GPOs whenever needed and coordinating with Windows Server teams. Imaging activities includes all the activities from planning, design, silent applications deployment, packaging, designing and implementing Task sequences, writing scripts, WMI queries, HTA designs, Bootstrap, Control settings, base WIM, Microsoft updates, patching, domain join plus all the other activities after image completion such as staging, distribution, targeting collections, schedule and final deployed image revisions for any further modifications and post image patching.

Confidential, Dallas, TX

Windows Deployment Lead Architect

Responsibilities:

• Analyzed, Design and Implemented the required Windows image solutions loaded with applications, drivers and patches in a Multi Operating System environment with more than 22 Models and with various set of applications and operating Systems needed around the globe including, United States, Canada, Europe and various Asia Pacific Regions.
• Designed and implemented multiple and fully modified Task Sequences, Huge Models Drivers base, completely patched Operating Systems, Applications, Packages, Advanced Configurations, Selection Profiles, MDT, WDS and USB Media, the strategy to implement the solution in any Fossil location as per need with detailed and complete Technical documentation.
• Provided detailed to offshore team to handle future challenges through Knowledge Transfer, guides and giving examples from real world scenarios.
• In addition, Complete and comprehensive Deployment and Imaging Project documentation with each and every technical and step by step details to reproduce the solution. (More than 190 pages’ document)
• Further to extend, Fully modified and extended Task Sequences with several introduced steps as well for Automation, Registry edits during deployments, Domain join and several checks as per Laptops and Desktops plus all the responsibilities in previous jobs, Few to highlight here are Design and customize a complete and functional Application base ready for deployment for all Standard and Non - Standard applications for all Fossil branches including Americas, Europe, Australia and Asian regions with needed security features in present as well as in future with various set of attributes suitable or msi, cmd, bat, msp, xml and exe related file operations and by using various customization tools for configuration such as Office Customization tool OCT, Adobe Customization tools, Internet Explorer Administration Kit IE, SAP Admin Customization tool to create appropriate application packages. Analyzed, Design and deploy a fully automated Operating System Deployment strategy equally compatible with Windows 7, Windows 8 and Windows 10 infrastructures for x64 as well as x86 architecture with various languages and with detailed and complete documentation for future .
• Creating and managing OS WIM Files, managing LiteTouhx64 WIM and ISO files, creating, adding and managing complete Drivers database with to vendor specific WMI criteria and vendor specified query results during deployment. Adding various RUN Command Line, install an Application, Adding HKLM registry keys, adding various scripts and enabling and disabling various steps in Task sequence phases for Gathering Info, Preinstall, Installing OS, Installing Applications and State Restore phase in the Task Sequences to fully automate the deployment tasks.
• Scripts including VB scripts .vbs, PowerShell scripts .ps, Batch .bat, Command .cmd, Registry .reg, Windows Script Files .wsf and .xml scripts and to provide appropriate calling procedures for those scripts during deployment.
• Main tools were mostly the same ones such as WAIK, MDT 2013 update 1, Windows Server 2008, Windows Server 2012, SCCM System Center Configuration Manager 2012, WSUS, real as well as VM environments.
• Other routine issues to troubleshoot were AD issues, SCCM inventory and Collection issues, Domain OU issues, SCCM Pre-staging issues, SCCM delays, Managing SCCM DP issues, End point protection issues, SQL Server Reporting Service issues, WSUS issues, SCCM Client server communication issues related with (Patching, Application and OS Deployments and also Client side issues), WDS Windows Deployment Services PXE issues, DHCP issues and to troubleshoot client side and server side logs to identify various failures if any.
• Solutions included ZTI Zero Touch Deployment, LTI Lite Touch Deployment and USB Media Deployments. The reason for various deployment solutions were due to size, scale of business-function and volume of machines and users for various Fossil branches around the globe. Detailed documentation with all the knowledge and processes involved to reproduce the solution incase in future for the offshore team.

Confidential

Windows Deployment Architect

Responsibilities:

• Planned, designed and implemented end to end PC deployment solutions where automation is used to execute all required tasks (mainly SCCM) included Windows 7 and Windows 10 imaging as part of the process.
• Utilized and created MSI’s (Microsoft Installer Packages) using Flexera Admin Studio as part of application packaging and deployment step.
• Successfully migrated Windows 7 machines to Windows 10 machines by using tools such as MDT, WAIK, SCCM2012 and WDS Designed the deployment process for Windows 10, added multiple required application as packages, created Task sequences and then deployed Windows 10 images to quite a large number of Windows 7 Professional machines by using Zero touch deployment as well as LTI light touch deployment for the migration process.
• Configured and Administered Windows Server 2012 /AD / GPO and domains as per needs/ (Whenever needed).
• Worked closely with various technical and project teams to identify and resolve issues, and mitigate customer impact during engagements
• Provided a high level technical expertise in PC deployment and management best practices, industry trends, and technologies
• Provided Leadership on engagements and work without direct supervision, interfacing with customer IT and business-function leaders
• Maintained professional demeanor and appearance at all times
• Created concise deliverables, processes diagrams, and solutions that demonstrate return on investment & superiority
• Trained deployment technicians to operate the automated processes
• Provided high degree of self-motivation to work independently and as a team member.
• Microsoft MDT, Microsoft Windows Automation Installation Kit (WAIK)
• Microsoft User State Migration Tool, Configuring Windows registry settings
• Deploying Windows operating systems on Virtual environments in test lab and then to forward it in production environments.
• Application packaging and various distribution methods., to configure Microsoft Windows NT Domains (Lab and Production deployment Servers), Windows Active Directory management
• Scripting language(s) AutoIT, VB Script or Visual Basic and PowerShell.

Confidential, Houston, TX

Technology Lead /Deployment

Responsibilities:

• Deployed applications using SCCM 2012. Target collections of users.
• Monitored application and package deployment for success or failure. Troubleshooting if necessary.
• Configured Security Patch Deployment Packages using SCCM 2012.
• Remediation of SCCM client health issues including monitoring for Patch Compliance.
• Worked on SCCM Operating System imaging management and deployment. Experience using Microsoft tools (Windows Automated Installation Kit, Task Sequences of SCCM). Troubleshoot OS deployment to clients.
• Support a variety of workstation hardware models (desktops and laptops). Configure, install, and troubleshoot issues.
• Worked on reporting with SCCM 2012. Be able to modify/create reports.
• Evaluated SQL Server concepts and queries as they relate to SCCM 2012.

Main Tools: Flexera Admin Studio, SCCM 2007, SCCM 2012, Windows Server 2008, MDT 2013, Windows Server 2012, SQL Server 2012 Windows 7, Window 8.1, and various other Virtual environment tools as well.

Confidential

Deployment Technician

Responsibilities:

• Troubleshooting Pre and Post Migration issues related with Office 365 for Rogers Communication client.
• To resolve compatibility issues including installations, Hot fixes, patches and software installations.
• Profile management and support for migration from Microsoft Exchange to Microsoft 0365 Cloud.
• To manage Android mobile devices, apple iPhone and to activate Blackberry BES 10 and BES 5 users after migration of their email services.
• To troubleshoot Windows XP and Windows 7 post migration issues on client machines.
• To figure out unsuccessful migrations on daily basis and to troubleshoot the root cause for failures.
• To verify client machines are ready for migration and if there is any application compatibility issue for specific users.
• Coordination with other migration support team members to discuss ongoing issues.
• Providing daily detailed migration reports and documentation to senior managers and concerned individuals.
• Resolving migration tickets through Walk Ins, email, chat, telephone or through remote desktop support.
• Administration of Ajaria server and Blackberry Enterprise Server 10.

Confidential

Deployment Consultant

Responsibilities:

• Daily break/fix activity (Exchange, Active Directory, etc.) as well as assigned project work.
• As part of the break/fix activity was required to work on site and respond to after hours.
• Participated in deployment projects to implement LTI and ZTI solutions through SCCM 2012.
• Successfully Implemented Applications, updates, packages and Microsoft office and Windows 7 roll-out and Windows 8on large scale.
• Implemented solutions by using various techniques such as MDT, WDS, WAIK, USMT and SCCM 2007.
• Performed large scale migration from Windows XP to Windows 7 machines.
• Created and implemented software packages for large scale remote deployment.
• Pre Implementation assessment by using Microsoft Assessment and Planning (MAP) and Application Compatibility Testing (ACT).
• Refreshing users inventory by using various discovery techniques in SCCM 2012 biweekly in connection with Active directory.
• Patch management on routine basis at domain level and to troubleshoot patch management issues.
• Created WIM images for Windows 7 deployment using Win-PE
• Performed asset management, reporting and monitoring for deployment progress at all stages.
• UsedVBscript and PowerShell cmdlet to add deployment task sequences, boundaries, Collections, deployment points and distribution points as well.
• Developed SQL queries for creating views for Machines Counts, Compliance and to customize SCCM Administrator Dashboard.
• Virtualization: Citrix, Hyper-V and VMware.
• OS Used: Windows XP, Windows 7, Windows 8, Windows Server 2008 and Windows Server 2012.

Confidential

Windows Administrator

Responsibilities:

• Administered patch management and refresh assignments using SCCM 2007 and WDS as well.
• Desktop and laptop refreshes and Backups, PC Imaging and deployment using tools such as Norton Ghost and Windows imaging tools such as SysPrep.
• Managed users, groups and computers in the AD active directory infrastructure in Windows Server 2008.
• Managed permissions for files and folders using share level and NTFS file permissions.
• Maintained security in the active directory infrastructure for end users and managed GPO.
• Troubleshooting PXE boot issues, upgrades, installation and support for hardware and software at the desktop level.
• Managed final access permissions for shared resources including NTFS permissions and the shared protocol permissions.
• OS Used: Windows XP, Windows 7 and Windows Server 2008.

Confidential

Network Administrator

Responsibilities:

• Network administration and maintenance, routing issues, intranet and internet issues
• Troubleshooting over telephone, email or Desk-side Support.
• Active directory management and to refresh users for any access issues.
• Software, applications Patches Installations and routine Backups as needed in laptops and Desktops.
• Successfully completed the domain implementation for Windows Server 2003 and maintained Active Directory services.