Senior IT Analyst Resume

SUMMARY:

Managed document workflows of up to two dozen documents at one time for CIP Week edits.
Point of contact for various projects, including telecommunications contracts and SharePoint site management.
Worked with both internal and external contacts.
Maintained the document templates for Confidential CIP Cloud and Infrastructure.
Wrote weekly and monthly reports going to senior staff of vendors and state government.
Independent worker but team - oriented. It's about the goal, not the individual.
Supervised and mentored less experienced team members.

EXPERIENCE:

Senior IT Analyst

Confidential

Responsibilities:

Track documentation from drafting materials to send to subject matter experts via Track Changes.
Keep a spreadsheet of all documents in progress as well as comments made and decisions made as to the validity of these comments on our SharePoint site for up to two dozen documents at a time.
Also contacted members of various teams, including legal, to provide Confidential ’s official policies on questions arising from CIP Week comments.
Spearhead team SharePoint sites for two projects and imported pertinent data.
Prepare compliance binders for various Confidential Standards to collate procedures, demonstration testing results, and related documents for use in annual document review and periodic Confidential compliance audits.
Assist SMEs in completing Reliability Standard Audit Worksheet and gathering and formatting evidence in preparation for regulatory compliance auditing.
Work with Patch Management Tool (now retired).
Search for any new patches from vendors, enter them into the tool and send out notices to teams of new patches as well as overdue patch assessments.
Acted as point of contact for any team members receiving notices who had questions about any actions needed or names to contact for further information.
Prepare all documents for publication, finalize, and send final documents and publication appendices along for publication on Confidential ’s Management Model site.

Senior Technical Writer

Confidential

Responsibilities:

Rewrote ambiguous or confusing messages being sent to end users of healthcare plans so they would be understandable by anyone with an eighth grade education.
Also made changes from feedback received.
Worked closely with other departments, including document stakeholders and subject matter experts including the legal department, to coordinate publications and updating information.
Coordinated current publications and changed information as necessary to show Medicaid/Medicare policy updates.
Worked on special projects and publications for seminars and training sessions. Edited the work of others for clarity and conciseness. Supervised two freelance writers.
Wrote information to be distributed to internal stakeholders on policy and procedure updates.
Controlled updates and wrote several dozen new policies, procedures, guides, forms, templates, training documents and other materials to be used as references and guidelines on all areas of the company.
Ensured that all communications were HIPAA-compliant and contained the latest information at all times.

Communications Specialist

Confidential

Responsibilities:

Collaborated with communications staff for web and printed materials for our department, as well as events scheduling.
Also coordinated meetings and assisted with any travel arrangements when necessary.
Met with faculty and staff from other departments to determine content message and format.
Wrote printed and e-communications and edited the work of others for style, spelling, punctuation and clarity.
Materials included reports, official correspondence, Web copy, newsletters, blogs, and marketing materials including posters, handouts, and postcards.
Worked with other writers, contributors, editors, staff, faculty, and students throughout Confidential as needed on projects, including speeches and talking points.

Documentation Specialist

Confidential

Responsibilities:

Wrote project documentation and managed all project information from over 15 field technicians on a computer upgrade project involving every Maryland county and Baltimore City, including business requirements.
Created spreadsheets, tutorials, manuals, and research reports for technicians.
Incorporated all information from field technicians into monthly reports sent to vendors (including Confidential ) and state officials.
Ensured all diagrams and data were accurately represented, and worked with field technicians to follow up if additional or corrected information was necessary.
Wrote end-user documentation for using particular software from scratch by interviewing the project engineers.