SUMMARY OF QUALIFICATIONS:

• 14 years of progressive experience in business analysis, reporting, and process development/improvement
• Strong written, verbal and negotiation skills. Excellent planner, organizer, and decision maker. Experienced in systems analysis, accountability, initiative, multitasking, tracking, testing, resolving issues/conflicts, risk assessment, and cost savings. Outstanding skills in communicating with all management levels. Exceptional ability to interface with various levels of IT groups, business units, vendors and end-users
• Process Improvement specialist to ensuring results in the most efficient manner
• Efficient user of Microsoft Office, ORACLE, Access, Hyperion Essbase, Crystal Reports, Business Intelligence, Visio, Data Analyzer, TOAD, Cognos, SharePoint
• HIPAA trained
• Project Management trained
• eCollege Certified

WORK EXPERIENCE: 

Confidential, Atlanta GA 10/10 – Current
Business Analyst/Software Tester

• Gathered/analyzed business requirements, functional specifications and mock ups to provide functional decomposition
• Performed Functional and regression testing of Web based application
• Developed testing strategies
• Generated test scenarios, test cases and test data. Executed tests, created problem reports
• Conducted various management activities by analyzing and verifying test results, providing status reports
• Worked with business analysts, developers, and content department to resolve issues.

Confidential,Atlanta GA 05/06 – 07/08
Project Manager/Senior Consultant (Contractor)

• Lead analysis and design sessions and facilitated JAD sessions for Balanced Scorecard Initiative
• Evaluated existing processes to ensure consistency in all dashboards
• Defined, documented, and managed requirements and scope analysis through the approval of the documents that conveyed management needs and ensured quality assurance
• Developed use cases, data and process models
• Worked with business and technical users
• Ensured business satisfaction with IS services and products
• Understood, communicated, and managed user expectations
• Provided support to staff for Object Oriented Analysis and Design and Structured Analysis and Design techniques as needed
• Translated business requirements into use cases, data and process models. Developed work products in support of project work, e.g., use cases, activity diagrams, context diagrams, process decomposition diagrams, work flow diagrams, and data flow diagrams
• Gathered requirements through the planning, analysis, engineering, and testing phases.
• Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow process diagrams, data flow / data model diagrams.
• Designed BI Balanced Scorecards, charts, and graphs using Business Objects, an Oracle database
• Analyzed information requirements and designed the required key performance indicators and queries for dashboards.
• Liaison to IT department in the development of Enterprise Data Warehouse
  

Confidential, GA 08/07 
Adjunct Mathematics Instructor

• Educated college-level students in math coursework in the classroom and online
• Evaluated student performance levels and recommended augmentations in study habits, which resulted in improved academic performance levels.

Confidential,Atlanta GA 07/05 – 01/06
Senior Consultant (Contractor)

• Documented processes utilized to test overall computer transition
• Documented strategy documents to assist NASCO with their efforts to transition BCBSM from Prism to MediVance
• Created “Booklet 4” a document that outlined the overall strategy for moving direct Billed customers to the new system
• Learned the overall membership processes to enroll members in Prism using the NASCO system (NPS) for national accounts
• Developed charts and graphs using Excel in data presentation explanation
  

Confidential,GA 02/04 – 04/05 Project Manager, Opportunity Management/Process Improvement and Development (Contractor)

• Lead efforts to develop and foster an environment of continuous procurement process improvement
• Instrumental in designing, coding, testing, and documentation of Accounts Payable Reconciliation project
• Evaluated proposed changes to processes/equipment/procedures and complete trial work where required
• Lead and managed the design and rollout of efficient processes for the procurement of goods and services across the company
• Developed charts and graphs using Excel when engaged in JAD sessions
• Integrated the uniform procurement process across all firm functions
• Developed appropriate implementation strategies and lead implementation activities for new business
• Selected appropriate tools aimed at improving procurement process efficiencies and captured data that lead to improving the ability to identify and target strategic procurement initiatives
• Analyzed trends and pricing considerations for procurement purposes

Confidential,Atlanta, GA09/03 – 01/04
Senior Business Analyst, (Contractor)

• Provided analysis and verification of functionality for the State of Georgia Healthcare Data Warehouse utilizing software Development Life Cycle approach
• Defined, analyzed, and documented customer requirements and developed customer deliverables
• Developed GAP Analyses, Mapping Documents and Data Element descriptions
• Developed and executed test plans and test cases
• Managed and documented defects, coordinate defect resolution with developers and retested fixes
• Assisted with development of system documentation
• Developed test script execution and training for end users
• Resolved gaps between the functionality of the Accounts Payable software application and requirements of the customer
• Developed and fostered continuous procurement process improvement
• Demonstrated issue resolution skills to resolve gaps between the functionality of the application and requirements of the customer
• Designed, coded, tested, and documented numerous projects
• Wrote and performed application test scripts to ensure the application is performing according to the designer’s specifications and meets customer needs
• Evaluated proposed changes to processes/equipment/procedures and complete trial work where required
• Lead and managed the design and rollout of efficient processes
• Analyzed trends and pricing considerations
• Developed business process models

Confidential, Atlanta, GA 12/00 – 07/03
Manager, Actuarial Systems

• Developed actuarial trends and rating considerations for reporting purposes for Blue Cross enrollment as well as NASCO
• Provided data for requests for information/proposals for underwriting
• Explored methods to enhance the efficiency and effectiveness of pricing
• Performed verification of paid claims data
• Balanced actuarial claims and enrollment data with corresponding Finance data in order to facilitate the corporate forecasting process
• Analyzed paid claims, enrollment, and renewal data to assist with corporate decision-making using Hyperion Essbase
• Utilized NASCO NPS to calculate enrollment for Georgia membership
• Collaborated with programmers to develop appropriate business rules and case uses to determine NASCO enrollment and claims information to coincide with Wellpoint processing system
• Developed process improvement tactics in transferring NASCO business to the Wellpoint business world
• Developed charts and graphs using Excel when conducting JAD sessions
• Completed ad hoc requests for corporate actuaries from the corporate data warehouse
• Performed data quality on information obtained from the Enterprise Data Warehouse
• Verified accuracy of programming logic relating to the Enterprise Data Warehouse, and communicate logic changes as necessary
• Prepared reports for management reporting and underwriting

Confidential, Dulth, GA 08/00 – 12/00 
Mathematics Instructor

• Instructor for College Algebra, Technical Mathematics
• Conducted undergraduate lectures (15 per week)
• Used various teaching aids (such as charts, PPTs, etc) to convey the subject matter to students
• Motivated students to make student committees to solve the student\'s problems in an organized manner
• Informed students about the recent trends in the subject on a periodic basis
• Recorded students\' progress by conducting specially designed tests
• Discussed and probed weaker students about the problems they are facing regarding the subject and helped them overcome them.

EDUCATION: 

Masters of Science in Mathematics Education 
Bachelor of Science in Actuarial Science/Mathematics