PROFESSIONAL SUMMARY:

• 8 years of information technology experience but 6 years of comprehensive knowledge of Business Analysis methodologies, Software Development Life Cycle (SDLC) using Rational Unified Process (RUP), Waterfall and Agile (Scrum).
• Extensive experience in SharePoint to collaborate information, sharing documents, document versioning, and in project management activities.
• Experience in QA Analysis/Testing, Conversions, Customizations, Interfaces, Implementation of business applications using Client/Server and Internet Technologies.
• Experience in writing Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).
• Experience in Gap Analysis.
• Experience in matching requirements with Traceability Matrix.
• Experience in conducting Requirement Gathering sessions, Feasibility Studies and organizing the software requirements in a structured way.
• Interviewing Subject Matter Experts (SME), asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by business and technical stakeholders.
• Experience in conducting Joint Application Development (JAD) sessions. Implementing current Project Management methodologies and learning their characteristics, weaknesses and impacts as they relate to software development.
• Excellent knowledge of Medicare (Part A, B, C and D) and Medicaid Health Insurance Policies and reimbursement forms.
• Skills in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams.
• Extensive knowledge of Microsoft access to manage the database.
• Basic knowledge of Power point for presentation in interviews and meetings.
• Exposure in creating and analyzing Data flow diagrams.
• Extensive use of UML/RUP for modeling views in Microsoft Visio.
• Worked with adhering HIPAA compliance and ICD 9 to ICD 10 conversions.
• Conducted User Acceptance Testing (UAT).
• Experience with FFM/HIX.
• Experience with Microsoft sql server 2000, oracle 9i, 10g and 11g databases
• Experience with Microsoft sql server 2000 upgrade and oracle database upgrade from 10g to 11g
• Experience with SSRS,SSIS.
• Experience with RMAN backup and recovery
• Experience with data pump exports and import
• Experience with oracle flashback technology
• Experience with oracle performance tuning
• Experience with PL/SQL
• Experience with BPM(Business Process Management) using BP Logix's customizable BPM software, Process Director and management tools(RALLY,JIRA)
• Experience with SDLC/STLC.

TECHNICAL SKILLS:

Business Modeling Tools: Rational Rose, MS Visio, VB Script, VBA

Operating Systems: UNIX/ LINUX Operating System, Windows

RDBMS: Microsoft sql Server, SQL,Oracle, Database Proficient,SSRS,SSIS, ETL.DQM, MDM

Business Applications: MS Suite - MS Word, Excel, PowerPoint, Outlook, Microsoft access, SAS

SDLC: Waterfall, Agile.

Project Management Tool: MS Project, Rally

Bug Tracking tools: HP Quality Center, QTP,TFS. EMR/ HER Solution ATE Elbow support.

PROFESSIONAL EXPERIENCE:

Confidential, CHICAGO

Responsibilities:

• Supported physicians in working through the major menus on the navigator, the plan, note, rooming and wrap up
• Supported physicians with Order Sets, and Dictation of Notes with Dragon.
• Assisted in checking in and registering single appointment and check in and registering recurring appointments, collect co pay, coverage and checking out of patient.
• Providing direct end user support services to physicians and nurses in Transcription and Cosign.
• Assisted the end users to make use of enter and edit result tab.
• Assisted the end users to configure and personalize their work space.
• Assisted the end users to view and administers the visit order medication and document it in MAR.
• Assisted the physicians to sign and approve medication order from the inbasket, view results and view the encounter.
• Support and assist Physician in writing progress notes using the smart tools and with note writer, smart phrases and creating the smart phrases.
• Supported the end user on medication reconciliation tab and to add a prescription to an

Confidential, ATLANTA

Responsibilities:

• Provided Elbow to Elbow support to the lab users on how to log specimens in by accession number
• Showed them how to view order details.
• Assisted lab technician on how to result tests using Accession Result Entry.
• Showed how to view, create and modify Transfer Lists
• Communicated and assisted lab techs phlebotomist to make do of workaround solutions for the initial system go-live glitch.

Confidential

Responsibilities:

• Assisted Physicians and Nurses with Clinical Documentation in Family Medicine, internal medicine, front office.

Confidential

Responsibilities:

• Train Physicians and Nurses with Clinical Documentation in Family Medicine, internal medicine, front office. In all floors.

Confidential, PHEONIX, ARIZONA

Responsibilities:

• Assisted Physicians and Nurses with Clinical Documentation in Family Medicine, internal medicine, front office.

Confidential

TEAM LEAD

Responsibilities:

• Providing during cerner pathnet implementation.
• Reporting issues to command center after trouble shooting.
• Coordinate team meetings.

Confidential, SCHAUMBURG, IL

Responsibilities:

• Primary building and setting up of provider profiles, user record, assigning and managing profiles, security classes, and navigators
• Building of Smart set, Smart group, Smartext, Smartlist, and Best Practice Advisory
• Supported the physicians in clinical documentation to avoid placing duplicate orders
• Trained physicians on Med. Reconciliation, prescribe, navigating through the patient summary view, add favorite to Power plan, filtering orders and adding macros to notes

Confidential, NJ

Responsibilities:

• Assisted with verification of MRN of patience.
• Assisted coder on marching records.
• Assisted in analysis of patience record.
• Assisted in revenue cycle and compliance.

Confidential, NEW JERSY

Responsibilities:

• Provide at-the-elbow support to Client personnel at the hospital, clinics and/or business office to which they are assigned
• Disseminate tip sheets and information on changes to tools or workflows to users
• Complete documentation on all questions and issues and escalate issues to the Command Center as appropriate
• Attend all meetings ready to provide updates on their experience in their clinics
• Attend and pass orientation provided by Client on the modules going live
• Be punctual and maintain proper appearance and decorum
• Provide exceptional customer service

Confidential, SALT LAKE CITY

Responsibilities:

• Provided Elbow to Elbow support to the lab users on how to log specimens in by accession number
• Showed them how to view order details.
• Assisted lab technician on how to result tests using Accession Result Entry.
• Showed how to view, create and modify Transfer Lists

Confidential, FLORIDA

ALLSCRIPT CONSULTANT

Responsibilities:

• Executes EMR implementation tasks as assigned and according to project schedule.
• Providing post EMR go-live ongoing support and EMR system to new/old employees Provided for staff on new system functionality relevant to practice area and/or job.
• Attend meeting, participate in all workgroups.
• Allscripts Professional Practice Management & Billing, Allscripts Professional EHR v11, v15.1 Allscripts Touchworks, EHR, Allscripts Practice Management & Billing (formerly Touch Works) and Clinical Module.
• Allscripts 3D Implementations strategy and Allscripts ePrescribe.
• Providing excellent customer service to physicians, nurses, and other staff.

Confidential, PHEONIX, ARIZONA

CERNER BEHAVOURAL HEALTH CONSULTANT

Responsibilities:

• Provided Elbow to Elbow support to the lab users on how to log specimens in by accession number
• Showed them how to view order details.
• Assisted lab technician on how to result tests using Accession Result Entry.
• Showed how to view, create and modify Transfer Lists
• Communicated and assisted lab techs phlebotomist to make do of workaround solutions for the initial system go-live glitch.

Confidential, DALLAS, TX

EPIC AMBULATORY CONSULTANT

Responsibilities:

• Supported physicians in working through the major menus on the navigator, the plan, note, rooming and wrap up
• Supported physicians with Order Sets, and Dictation of Notes with Dragon.
• Assisted in checking in and registering single appointment and check in and registering recurring appointments, collect co pay, coverage and checking out of patient.
• Providing direct end user support services to physicians and nurses in Transcription and Cosign.
• Assisted the end users to make use of enter and edit result tab.
• Assisted the end users to configure and personalize their work space.
• Assisted the end users to view and administers the visit order medication and document it in MAR.
• Assisted the physicians to sign and approve medication order from the inbasket, view results and view the encounter.
• Support and assist Physician in writing progress notes using the smart tools and with note writer, smart phrases and creating the smart phrases.
• Supported the end user on medication reconciliation tab and to add a prescription to an order during discharge process
• Assisted the physicians to review and forward documents and results.
• Assisted the physicians to create and route an addendum.
• Modules - ClinDoc, Ambulatory and Cadence Support
• Supported physicians in working through the major menus on the navigator, the plan, note, rooming and wrap up
• Supported physicians with Order Sets, and Dictation of Notes with Dragon.
• Assisted in checking in and registering single appointment and check in and registering recurring appointments, collect co pay, coverage and checking out of patient.
• Providing direct end user support services to physicians and nurses in Transcription and Cosign.
• Assisted the end users to make use of enter and edit result tab.
• Assisted the end users to configure and personalize their work space.
• Assisted the end users to view and administers the visit order medication and document it in MAR.
• Assisted the physicians to sign and approve medication order from the inbasket, view results and view the encounter.
• Support and assist Physician in writing progress notes using the smart tools and with note writer, smart phrases and creating the smart phrases.
• Supported the end user on medication reconciliation tab and to add a prescription to an order during discharge process
• Assisted the physicians to review and forward documents and results.
• Assisted the physicians to create and route an addendum.

Confidential, NY

ALLSCRIPT CONSULTANT. AMBULATORY

Responsibilities:

• Executes EMR implementation tasks as assigned and according to project schedule.
• Providing post EMR go-live ongoing support and EMR system to new/old employees Provided for staff on new system functionality relevant to practice area and/or job.
• Attend meeting, participate in all workgroups.
• Allscripts Professional Practice Management & Billing, Allscripts Professional EHR v11, v11.2, v11.4 Allscripts Enterprise EHR, Allscripts Enterprise Practice Management & Billing (formerly Touch Works) and Clinical Module.
• Allscripts 3D Implementations strategy and Allscripts ePrescribe.
• Providing excellent customer service to physicians, nurses, and other staff.

Confidential, NY

ALLSCRIPT CONSULTANT

Responsibilities:

• Executes EMR implementation tasks as assigned and according to project schedule.
• Providing post EMR go-live ongoing support and EMR system to new/old employees Provided for staff on new system functionality relevant to practice area and/or job.
• Attend meeting, participate in all workgroups.
• Allscripts Professional Practice Management & Billing, Allscripts Professional EHR v11, v11.2, v11.4 Allscripts Enterprise EHR, Allscripts Enterprise Practice Management & Billing (formerly Touch Works) and Clinical Module.
• Allscripts 3D Implementations strategy and Allscripts ePrescribe.
• Providing excellent customer service to physicians, nurses, and other staff.

Confidential, PHILADELPHIA, PA

Responsibilities:

• Elbow to Elbow support to providers on how to sign in, place new orders, write notes, disposition and admitting a patient
• Educates and assisted the physicians on how to document encounters, manage their In-basket, orders, access ED Chart, p list and efficient use of Smart sets, Smart list and Smart phrases
• Escalates issues to the build team prior to go-live and added unresolved issues to parking lot
• Supports Nurses in administering medication using
• Participates in Epic Care ASAP go live support
• Provides elbow to elbow support to physicians and nursing staff in ED
• Assists providers in navigating the track board
• Elbow to Elbow support to providers on how to sign in, place new orders, write notes, disposition and admitting a patient

Confidential, NY

ALLSCRIPT CONSULTANT

Responsibilities:

• Executes EMR implementation tasks as assigned and according to project schedule.
• Providing post EMR go-live ongoing support and EMR system to new/old employees Provided for staff on new system functionality relevant to practice area and/or job.
• Attend meeting, participate in all workgroups.
• Allscripts Professional Practice Management & Billing, Allscripts Professional EHR v11, v11.2, v11.4 Allscripts Enterprise EHR, Allscripts Enterprise Practice Management & Billing (formerly Touch Works) and Clinical Module.
• Allscripts 3D Implementations strategy and Allscripts ePrescribe.
• Providing excellent customer service to physicians, nurses, and other staff.

Confidential, NY

ALLSCRIPT CONSULTANT

Responsibilities:

• Executes EMR implementation tasks as assigned and according to project schedule.
• Providing post EMR go-live ongoing support and EMR system to new/old employees Provided for staff on new system functionality relevant to practice area and/or job.
• Attend meeting, participate in all workgroups.
• Allscripts Professional Practice Management & Billing, Allscripts Professional EHR v11, v11.2, v11.4 Allscripts Enterprise EHR, Allscripts Enterprise Practice Management & Billing (formerly Touch Works) and Clinical Module.
• Allscripts 3D Implementations strategy and Allscripts ePrescribe.
• Providing excellent customer service to physicians, nurses, and other staff.

Confidential, BALTIMORE

Ambulatory Consultant

Responsibilities:

• Supported physicians in working through the major menus on the navigator, the plan, note, rooming and wrap up
• Supported physicians with Order Sets, and Dictation of Notes with Dragon.
• Assisted in checking in and registering single appointment and check in and registering recurring appointments, collect co pay, coverage and checking out of patient.
• Providing direct end user support services to physicians and nurses in Transcription and Cosign.
• Assisted the end users to make use of enter and edit result tab.
• Assisted the end users to configure and personalize their work space.
• Assisted the end users to view and administers the visit order medication and document it in MAR.
• Assisted the physicians to sign and approve medication order from the inbasket, view results and view the encounter.
• Support and assist Physician in writing progress notes using the smart tools and with note writer, smart phrases and creating the smart phrases.
• Supported the end user on medication reconciliation tab and to add a prescription to an order during discharge process
• Assisted the physicians to review and forward documents and results.
• Assisted the physicians to create and route an addendum.
• Assisted the physicians to make of the wrap up tab to complete, the LOS, file charges and to attaché diagnoses to the charge captured.
• Assisted the end user in placing an order, reorder a medication and ordering lab and procedures and med
• Reconciliation.

Confidential, MINEOLA, NY

Soarian Consultant

Responsibilities:

• Assists Clinicians with documenting immunizations and health screenings
• Assists Clinicians on how to Log on to the Soarian Clinical
• Assists Clinicians Performing various assessments
• Assists physicians on how to use the Dragon
• Supports on how to Order medication to be administered
• Demonstrates placing and modifying order
• Supports Clinicians with different Clinical documentations
• Supports Physician using Order Sets, Creating P list, helping with Progress Notes
• Supports Clinician with Admit, Discharge and Transfer

Confidential, Wilmington, Delaware

Business Analyst/Data Analyst

Responsibilities:

• Conducted meetings to allow different stakeholders to communicate their perspectives with each other.
• Prepared Business Requirement Specification Document (BRD) and converted into Functional requirement specifications document (FRD).
• Develop the detailed business requirements based on the High Level requirements and information gathered from multiple business partners.
• Conducted and participated in walkthroughs of requirements and Use cases with business and IT team members.
• Performed GAP Analysis for new functionality requirements and prioritize the requirements based on the business needs.
• Conducted individual and group (JAD) sessions with business partners and technical units.
• Designed Use case Diagrams, Workflow diagrams, Activity diagrams for most of Use Cases identified using UML/Visio.
• Facilitated sessions with developers to explain the user requirements and understand the system changes required to facilitate these changes.
• Used MS Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, for project documentation and analysis reports.
• Wrote SQL Queries for data analysis and manipulation.

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Worked with the Project Manager and helped creating Project Charter Document to define the scope and purpose of the project.
• Worked in Agile methodology of system development
• Coordinated activities and evaluated performance of project team and reports performance.
• Conducted meetings to allow different stakeholders to communicate their perspectives with each other.
• Prepared Business Requirement Specification Document (BRD) and converted into Functional requirement specifications document (FRD).
• Develop the detailed business requirements based on the High Level requirements and information gathered from multiple business partners.
• Conducted and participated in walkthroughs of requirements and Use cases with business and IT team members.
• Performed GAP Analysis for new functionality requirements and prioritize the requirements based on the business needs.
• Conducted individual and group (JAD) sessions with business partners and technical units.
• Designed Use case Diagrams, Workflow diagrams, Activity diagrams for most of Use Cases identified using UML/Visio.
• Facilitated sessions with developers to explain the user requirements and understand the system changes required to facilitate these changes.
• Used MS Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, for project documentation and analysis reports.
• Wrote SQL Queries for data analysis and manipulation.
• Reviewed test cases and test plan for UAT testing
• Involved in maintaining the minutes of all the requirement gathering sessions and technical design sessions.

Environment: Oracle, Windows, UML, MS-Visio, Toad, UNIX, SQL, QC, QTP

Confidential, Bloomfield, CT

Business Analyst

Responsibilities:

• Worked with the Project Manager and helped creating Project Charter Document to define the scope and purpose of the project.
• Worked in Agile methodology of system development
• Identified and conducted stakeholder analysis to gather Business Requirements, interacting with stakeholders, gathering requirements and assigning priorities to each of them.
• Involved in Claims Processing, Enrollment (834), Group and Individual Member billings
• Conducted UAT (User Acceptance Testing) with End Users for final Sign-off on the project.
• Involved in testing HIPAA EDI Transactions and mainly focused on 835/837, 270/271 and 276/277 Transactions.
• Tested the ICD 9 and ICD 10 conversion and developed test cases.
• Worked on Claims (Dental, Medical, and Rx), Customer services, Members, Enrolment interfaces and extensions for FACETS as a part of FACETS implementation team.
• Coordinated activities and evaluated performance of project team and reports performance.
• Conducted meetings to allow different stakeholders to communicate their perspectives with each other.
• Prepared Business Requirement Specification Document (BRD) and converted into Functional requirement specifications document (FRD).
• Develop the detailed business requirements based on the High Level requirements and information gathered from multiple business partners.
• Conducted and participated in walkthroughs of requirements and Use cases with business and IT team members.
• Performed GAP Analysis for new functionality requirements and prioritize the requirements based on the business needs.
• Conducted individual and group (JAD) sessions with business partners and technical units.
• Designed Use case Diagrams, Workflow diagrams, Activity diagrams for most of Use Cases identified using UML/Visio.
• Facilitated sessions with developers to explain the user requirements and understand the system changes required to facilitate these changes.
• Used MS Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, for project documentation and analysis reports.
• Wrote SQL Queries for data analysis and manipulation.
• Extracted raw data from an Oracle database and used SAS/Access to read it and run statistical analysis using SAS/Stat. Created and delivered reports and presentations with key findings and recommendations.
• Provided technical support on SAS programming related to data manipulation and analysis.
• Wrote macros, developed concise SAS scripting and used SQL to concatenate and join datasets from different database management systems using indexes and loops.
• Exported SAS Reports to the Excel Sheet by using ODS/Tagsets/ExcelXP to get the output in multisheets.
• Reviewed test cases and test plan for UAT testing
• Involved in maintaining the minutes of all the requirement gathering sessions and technical design sessions.

Environment: Oracle, Windows, UML, MS-Visio, Toad, UNIX, SQL, QC, QTP

Confidential, Chambersburg, PA

Business Analyst

Responsibilities:

• Gathered business requirements through open-ended discussions, brainstorming sessions and observation of the compliance department and work environment in data mapping.
• Performed Requirements traceability and managed changes to requirements for this application.
• Familiarise with Afordable Care Act(ACA),Federally Facilitated Market Place(FFM),Federally Facilitated Exchange(FFE).
• Worked with various EDI transactions in accordance with HIPAA standards.
• Facilitated preliminary sessions with the client SMEs for the upcoming EDI/HIPAA 5010 transaction sets on Claims and Payment.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements.
• Tested the Eligibility, and Claims processing application.
• Designed Use case Diagrams, Workflow diagrams, Activity diagrams for most of Use Cases identified using UML/Visio.
• Communicated and maintained strong working relationship with various business groups such as Project development and clients regarding requirements and workflow.
• Involved in Joint Application Development (JAD) sessions to define technology applications for business requirements.
• Worked with project team members (business and technical) to develop technical design documents, including business and system process models.
• Reported status to project management and stakeholders on a weekly basis.
• Performed in depth Gap Analysis with different business groups to ensure that the system initiatives are met.

Environment: Quality Center, HIPPA, EDI 5010, QTP, Windows 2000, SQL Server, SQL

Confidential, Newtonville, MA

Business Analyst

Responsibilities:

• Identified the impacts and assisted in users on new policies / procedural changes.
• Conducted and substantiated JAD sessions with different Business Users to develop new policies and procedures for the Service Catalogue, Charge Capture and Service Worklist /Charge Router, Hospital billing, coding, special coding requirements and claim processing.
• Performed GAP analysis between Meditech and Soarian application for the Data Migration and Conversion.
• Developed Use Cases and Test Cases for the Business Users, Developers and QA team.
• Performed Impact analysis for readiness of ICD-9 standards.
• Attributed claims processing and payments to third-party providers, monitoring charges and verified correct payment of claims.
• Streamlined and transcribed denial letters on claims followed-up requests for information.
• Identified security risks in medical billing and addressed in requirement document to avoid the security breaches.
• Developed an implementation guide for Partners for EDI X12 transactions such as 834, 835,837,270 and 271.
• Computed flexible solution for patient treatment plan and patient care plan.
• Designed the tight user authentication and application security.
• Modified existing policies and procedures for patient access such as Enterprise Scheduling, Patient Check-in/Out and Encounter automation.
• Co-ordinate business activities with Subject Matter Expertise (SME) and identify business issues, best practices and performance of other competitors using MS Visio.

Environment: RUP methodology, MS Office, MS Access, MS Excel, MS Visio, Mainframe