CAREER SUMMARY:

• 9+ years as a Business System Analyst with extensive experience as an Enterprise Liaison between end users and the technical team.
• Led requirements phase of the projects with an emphasis on teamwork, customer satisfaction, and high - quality standards while ensuring deadlines and budgets were not compromised. Expert at managing multiple projects simultaneously.
• In-depth understanding and proficiency of different methods of the Software Development Life Cycle using Agile Scrum, Iterative and Waterfall methodologies.
• As an Agile Scrum Master, expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Comprehensive knowledge about Agile systems and its application in business enterprises work frame.
• Excellent analytical skills to understand the business process and functionality, business and functional requirements and to translate them to system requirement specifications.
• Collaborate closely with SMEs to identify and analyze core requirements and key features of the ongoing telecom, media and call center operations projects.
• Business analysis experience includes elicitation through conducting JAD sessions, requirements gathering, documentation including BRD, SRD, Traceability Matrix, RACI Matrix and diagramming data and process mapping using use cases, activity diagrams, compiling project plans to include resources, deliverables, requirements, milestones.
• Extensive experience in facilitating user group meetings and gathering system requirements for web application development.
• Strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
• Expertise in conducting Joint Application Development (JAD) sessions, and in interviewing Subject Matter Experts (SMEs) for eliciting information about the functionality aspects of business process.
• Self-motivated individual with strong communication skills, great attention to details and the ability to work under pressure in a team setting.
• Excellent team player with demonstrated experience of working diplomatically and collaboratively with all levels of staff to ensure successful implementation of assignments.

SKILLS/TOOLS:

Business Methodology: Agile Scrum, Iterative Development, Waterfall

Unified Modeling Language: Microsoft Visio, Rational Rose, Doors

Project Management Software: Microsoft Project, JIRA

Requirements Management: Rational Requisite Pro, JIRA, Doors, SharePoint

Change Management Tools: Rational Clear Quest, Quality Center, PVC Tracker

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior Business Analyst / UAT Support / Technical Writer

Responsibilities:

• Managed a diverse project portfolio of application development and systems operation maintenance projects for the Debit Card Services Metadata Maintenance, and Customer Relationship Management (CRM).
• Worked closely with business units to achieve their short and long term strategic goals.
• Assisted in the prioritization of tactical, strategic, and compliance projects. Projects ranged from small system enhancements such as minor changes to user interfaces to the implementation of new systems and applications.
• Maintained relationships with the internal customers including executive level members of the business to ensure customer satisfaction.
• Monitored schedule against baseline and interacted with developers and customer to make certain projects are delivered on time, on budget, and meet quality standards.
• Served as a liaison between business units and the information systems development team.
• Fast-paced project to roll-out public facing website.
• Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable organization to achieve its goals.
• Successfully used Agile Scrum Method for gathering requirements and facilitated user stories workshop.
• Coordinated daily scrum meetings, sprint planning session and grooming meetings and sprint retrospective.
• Documented user stories and facilitated story point discussions to analyze the level of effort on project specifications.
• Responsible for recognizing new processes, finding out breaks in current processes, documenting the change requested by users and coordinating with technical staff to resolve the issues of the Projects in Agile SDLC.
• Facilitated JAD sessions to collect requirements from system users and prepared business and system requirements that provided appropriate scope of work for technical team. Worked closely with stakeholders and SME’s for requirements gathering.
• Documented UI to model the screens, which met user defined requirements, organizational and regulatory standards. Validated the requirements and mock-up screen designs of new GUI for web based application with the product owner and other stakeholders.
• Created a user guide for a file management and data sharing system. Contributed to user interface design. Created standards for error and log messages; revised messages.
• Revised a user guide and quick start guides for third-party application portfolio management system; developed a FAQ for system.
• Led the User Acceptance Test, participated in a team developing standardized build and deployment procedures.
• Provided UAT to stakeholders, and coordinated the UAT test efforts.
• Participated in groundwork of Level of Effort analysis, Project plans, High and Low level requirements documentation.
• Edited insurance technical content into plain language for intranet knowledge base for internal use by State Farm agents, underwriters, and call center representatives.
• Formatted content, peer reviewed other requirements, and materials.
• Used SharePoint for document management and collaboration.
• The projects structured as Agile Scrum with two weeks sprints.
• Involved in daily Scrums to determine the status of the project and impediments, if any.
• Engage in sprint planning meeting to identify the user stories for the sprint and getting team members’ acceptance/commitment for the assigned the user stories.
• Involved in Sprint review meeting with the team and stakeholders to review the s from the sprint and get approvals.
• Identify the requirements that go in each sprint, collect them in the sprint backlog and collecting and managing the requirements that are not part of the current sprint into the product backlog.
• Facilitate and ran project Scrum meetings each morning, work towards resolving any roadblocks the team might encounter within the sprint.
• Identify and prioritize the backlog items with stakeholders and technical team.
• Proficiently help the development teams to break down large user stories for execution.
• Advise product owners, scrum masters and teams to improve their ability to create good product backlogs.
• Actively assist in the acceptance and validation of the stories by testing the delivered stories.
• Built a strong relationship with the client group, internal and external, to understand, document, and deliver the analytical and reporting solutions required.
• Collaborate with developers and product stakeholders through Scrum team meetings to design and integrate the application software.
• Work closely with management to keep track of the status of project and draft strategies for the near future. Use MS Project to manage schedules, deadlines, resources for the project.
• Design and develop user interfaces along with the group of designers according to the requirements specified by the Business Users.
• Train the end users group and document the & installation manuals and user guidelines for the same application.
• Worked through the entire system development life cycle starting from the proposal to the implementation of the system.
• Involved in Project Management activities like Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling and Drafting remedy procedures.
• Initiated Joint Application Development (JAD) sessions with the development team to formulate the system design specifications, adding value based upon my experience on the architecture side.
• Prepared Business requirements document (BRD) and also the Functional Requirement specifications (FRS) as per the requirements specified by the business users and got them signed off.
• Conducted and participated in walkthroughs to discuss issues with the development and business team.
• Prepared high-level business and system use cases to support the functional specification document and also to make sure that the development team has a clear understanding of the business model being developed.
• Created Use Cases and used MS Visio to model Use Case Diagrams, Activity Diagrams, business processes, business flow diagrams, work flow diagrams, sequence diagrams for the application’s design.
• Used Quality Center for Change and Release Management.
• Created and maintained the Requirements Traceability Matrix (RTM).

Confidential, Bethesda, MD

Senior Business and System Analyst

Responsibilities:

• Interacted with product specialists for each line of business to gather requirements to be defined for the new system.
• Designed a new replacement requirements template for BRD and SRD which could be used across all lines of businesses to maintain consistency.
• Responsible for writing Business Requirements Document, Business Rules, System Requirements Document, logical analysis and change management of requirements.
• Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.
• Interacted with Product Specialists and Product Analysts to identify the changes in the existing system and additional features required in new system.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used Rational Requisite Pro for documentation management and traceability matrix.
• Conducted requirements reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Identified issues associated with each line of business and created and maintained an issue log with action items which was a key document for meeting the deadlines in the project.
• Suggest fine tuning in requirements and as-is system based on Analysis of available data and discussions with support groups.
• Analyzed requirements and their feasibility in areas such as timelines, technical, implementation aspects, and was responsible for communicating the same back to business.

Confidential, Washington, DC

Business Analyst / QA Tester

Responsibilities:

• Interacted with stakeholders, SMEs and technical leaders from various departments for analyzing business and system processes.
• Identified SMEs and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team.
• Played an active and lead role in gathering, analyzing and documenting the business requirements, the business rules and technical requirements from the business group and the technological group.
• Defined business requirements and created a business requirements document, and requirements traceability matrix in alignment with the enterprise business requirements.
• Followed a structured approach to organize requirements into logical groupings of essential functional requirements, non-functional requirements, interface requirements and report requirements and ensured that critical requirements are not missed.
• Coordinated in the preparation of graphical depictions of textual use cases, creating use case diagrams, activity diagrams, and business flow diagrams using Microsoft Visio.
• Performed GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Interacted with the developers to explain the proposed changes and understand the system requirements to handle these changes.
• Conducted user acceptance testing and developed the test plan, test conditions and test cases to be used in testing.
• Co-managed the change control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with stakeholders to discuss the impact of change request on the project.
• Worked with the UI team to create screenshots to be presented to the business unit.