PROFESSIONAL SUMMARY:

• 5+ years of experience as a Business System Analyst which include Business Requirement gathering, Gap analysis, Data Analysis, Change Management, Application development.
• Comprehensive knowledge and experience in Software Development Life Cycle (SDLC) with business process models: Waterfall & Agile (Scrum) methodologies.
• Defining Project scope and objective along with identifying, analyzing and resolving risks involved while execution to completion of project.
• Excellent skills in documenting Business Requirements Document (BRD), Functional Requirements Document (FRD), System Requirement Specifications (SRS), Use Cases, process mapping and Test Cases.
• Expert in organizing Requirement workshop sessions with end users, expert team, QA team, and stakeholders and prepared RTM (Requirements Traceability Matrix).
• Experienced in conducting Gap Analysis, expert in creating AS - IS and TO-BE documents.
• Expert in analyzing and creating Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence Diagrams using MS Visio.
• In-Depth Knowledge in facilitating Joint Application Development (JAD) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Hands on experience in writing SQL queries.
• Ability to identify and understand business needs, opportunities and recommends solutions that enable the organization to achieve its goals.
• Effective in working directly with management and resolving issues in a successful manner.
• Experience in working with offshore and On-site models.
• Ability to coach, mentor, and train others and possess a strong work ethic, goal oriented, and experienced in group and project management.
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.
• Confident, analytical and detail-oriented candidate with excellent multi-tasking capabilities to perform exceptionally in ever-changing and stressful environments.
• Articulate communicator equipped with great work ethic, excellent interpersonal skills with the ability to evaluate alternatives and guide business decisions.

PROFESSIONAL EXPERIENCE:

Confidential, Rosemont, IL

Sr. Business System Analyst

Responsibilities:

• Involved in requirements gathering for the complete rewards cardwith the SMEs from user groups and analyzed workflows and UI screen dynamics.
• Involved in defining the scope of the project based on the gathered business requirements.
• Created the Statement of Work (SOW) document for various capabilities in the initial requirements gathering phase.
• Created Use Cases based on the business needs and features (BNF’s) provided by the business team.
• Developed documentation including Business Requirement Documents (BRD), Use cases, System Requirement Specification (SRS), test plans and user guides.
• Prepared various project artifacts such as swim lane diagram, use cases, process flow diagram, and data mapping spreadsheet.
• Created Activity and Sequence Diagrams in UML and also involved in creating the Business Process Models.
• Documented and reviewed high level and detailed requirements in Detailed Design Specification (DDS) document.
• Successfully conducted JAD sessions, which helped synchronize different stakeholders on their objectives and helped the developers to have a clear-cut picture of the credit card application to be developed.
• Worked with the UI Prototypes in creating mock-up screens and validated if the requirements are in sync with the prototypes created.
• Experience in UI level Data Mapping.
• Assisted in web service testing using REST API and interacted with JSON while working on the data integration.
• Involved in the Defect Management process.
• Prepared test plan, test scripts and participated in User Acceptance Testing (UAT).
• Assisted with functional testing, performance testing, user interface testing, User Acceptance and system testing.

Confidential, Minneapolis, MN

Business System Analyst

Responsibilities:

• Worked on Data Analysis for Essentials Rx to build Strategic Web search application for database integration.
• Experience in using JIRA to create, edit, and view user stories; trace Business Acceptance
• Criteria (BAC) to the User Stories and generate reports in coordination with other teams planned and verified monthly release changes for the application.
• Prepared Business Process Models that depicted modeling of all the activities of the business from the conceptual and procedural level.
• Facilitated Daily scrum meetings, spring planning, review, and retrospective meetings.
• Acted as a liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
• Worked collaboratively in a team environment with scrum masters, implementation and development resources to meet customer expectations regarding new system enhancements/implementations and the resolution of service incidents.
• Analyzed the existing reports of the reporting system in the database. Checked the consistency of the data after ETL process using SQL queries.
• Worked with the team on story estimates, to track progress, and to conductinformal meetings ad hoc and as needed.
• Implemented the suggested changes and finalized the design to be presented to the developers.
• Created and implemented mapping documents where target data was in XML.
• Extensively involved in demos and walkthroughs whenever required at various stages of SDLC.
• Maintained and updated version control of the documentation.
• Designed and developed Use Cases, Activity diagrams, Sequence diagrams and Business process using MS Visio.
• Suggested measures and recommendations to improve the current application performance.
• Developed the test plan, test conditions and test cases to be used in UAT based on user stories, system specifications and/or product knowledge
• Assisted in development of training materials for new technology and process improvements.
• Created and reviewed the knowledge transfer (KT) documents to hand off the project to Production support team.
• Worked independently with minimal supervision throughout the project.

Confidential, Suffern, NY

Business System Analyst

Responsibilities:

• Acted as a liaison between business process leads and implementation team to assist in bridging the business needs with technology.
• Responsible for identifying the opportunities within the Warehouse Management System (WMS) to improve efficiencies.
• Acted as point of contact for requirement questions in the course of active sprint.
• Participated in sprint planning sessions and was involved in backlog grooming.
• Analyze AS IS and TO BE processes and come up with systems GAP analysis.
• Involved in eliciting requirements from cross-functional stakeholders (across marketing, sales and editorial within each publishing group) throughout the project lifecycle.
• Conducted JAD session and focus group session for requirement gathering.
• Refined user stories and created acceptance criteria to define features for deliverables.
• Prepared requirement artifacts such as Business Requirements Document (BRD) and Functional Requirement Document (FRD).
• Involved in GAP analysis in the identification of business rules, business and system process flows, requirements and assumptions.
• Work within the Identity and Access Management Team to cross-train and expand overall team capabilitiesin routine operational administration activities.
• Designed UI components, screen mockups, process flows, business logic, configuration requirements and Requirements traceability matrix.
• Created the UML for structuring the whole project and identified, developed the Use Case diagram, Activity diagrams and Sequence diagram.
• Coordinated with UAT testing/ Quality Assurance (QA) team to ensure all product scenarios are tested.
• Performed logical data modeling and created ER diagrams and used SQL queries for manipulating data.
• Responsible for implementing, coordinating and documenting all business processes for (web based) Internet billing customers (e.g. creating invoices on a recurring basis based on pricing plan, discounts applied specifically to SKUs etc).
• Assisted in development of Test Strategies and creation of Test Scenarios, Test Environment, and Test case.

Confidential

Jr. Business System Analyst

Responsibilities:

• Researched and assessed client systems and business processes.
• Explored all aspects of the claim processing lifecycle, starting from identifying a claim to its closure.
• Used MS Word document for requirement gathering.
• Worked intensively on various phases in the project lifecycle to design the system in such a way that the high risk claims could be easily identified and monitored.
• Participated in preparing basis for Project Vision documentation.
• Involved in walkthroughs with business team, architects and developers to refine the requirements.
• Implemented Requirement Traceability Matrix and User Requirement Specification Document (URS) to verify the functionality.
• Involved with the Software Quality Assurance (SQA) Team to develop Test plans.

TECHNICAL SKILLS:

Operating System: Windows 7, Windows 10, Linux, Windows Server 2013

Business Modeling: Microsoft Visio, Balsamiq

Documentation: Microsoft Word

Front end tools: Microsoft front page, Microsoft Project, Microsoft Office, .NetJava, J2EE

Version Tools: Clear Case / Clear Quest, Tortoise SVN, MS Shared Service

Defect Tracking: HP ALM, JIRA 6.4

Languages: SQL(PL/SQL), JSON, XML

Databases: Oracle 9i / 10g, MS SQL Server, DB2

Data warehousing Tools: IBM Data Stage, Informatica Power Center

Methodologies: Agile (Scrum), Waterfall