PROFILE:

I am a business, technical, and analytical oriented IS/IT professional with 20+ years of experience in education, automotivemedical field, warehouses, food industry, retail, hospitality, and utility - gas and electric. I have a strong belief in teams for process improvement and adapt easily to the role of leader or team member.

OBJECTIVE:

Motivated leader and team player seeking for a position that provides me an opportunity to contribute my education, skills, experience, background, and abilities for the advancement of a company.

TECHNICAL SUMMARY:

Systems/Software: CICS/ISPF/Mainframe, IBM/VM MVS, UNIX, Linux, Windows 8/7/Vista/XP/2000/NT/3.1, WINTEL Servers, Windows Server NT/2000/2k3/2k8, WSUS, Network Protocols, DNS, OSI Layer, Implementation of Windows 2003 and 2008 Active Directory, MS Exchange (Installation and account management) 2010,IIS, TFS, Virtual Desktops, Symantec Backup-Exec 2012, Barracuda Backup McAfee ePolicy Orchestrator administration 4.x, Confidential Antivirus, Microsoft Security Essentials, Avast Antivirus, AVG Antivirus, Vipre Antivirus, Novell Netware, GroupWise (Account Management), Console One and iManager (network administration utilities), Mac OS, MS Project, MS Visio, MS Office Adobe Acrobat, MS Office Suites 97-2013, Crystal Report 8.5-11, Tableau, Citrix Application, Citrix Management Console, Citrix client, SQL Server Reporting Services, Remote desktop, NetScaler Gateway, VMware ( Player, Workstation, VSphere, Esxi), Citrix Server (Install and configure), VDI’s, Infor Epitome Property Management System, Infor PM10 Budgeting Software, Infor Liaison Interface, Infor Core, Delphi 9.5 Sales & Catering System, Micros 9700 POS, mTechHotSOS Service Optimization System, EZ-RMS, i-Hotelier, Passkey, Symposium, Unifocus Guest Survey System, ADP TimeSaver Employee Time Management, Cendyn, Cisco Jabber, Microsoft System Center, UC4, Sitescan, SCOM, Xenmobile, Mobile Devices, VPN, RSA, VDI, Oracle e-Business, switches: HP, Netgear, Cisco; Routers: HP, Netgear, Cisco (1800)

Databases: Oracle, MS SQL 2005, 2008, 2012, MySQL, PostgreSQL, DB2, Operational, Relational, DBMS

Languages Devices:: Java, C++, JavaScript, VBScript, Visual Basic, .Net, SQL, Powershell, Perl, HTML, CGI, Perl, VBS, HTML/XML, C, Fortran, Pascal, Cobol, RPG, Assembler, JCL, Basic/QBasic, DOS Batch Cisco/HP Router, Workstations, Macs, Tablets, iPad, iPhones

Management & Methodologies: ITIL, Waterfall, Agile, Six Sigma, SDLC knowledge Managerial position(s)

PROFESSIONAL EXPERIENCE:

Technical Analyst

Confidential

Responsibilities:

• Experience troubleshooting users in a windows based environment specifically Windows 7 & Windows 10
• Hardware troubleshooting background on desktops, Monitors, laptops and printers.
• Ability to comprehend industry standard network connectivity, navigation, and software installation.
• Installing computer related hardware including but not limited to, Desktops, Laptops and Servers.
• Deploying and installing new servers including but not limited to installation of Motherboards, Hard Drives & Memory, any peripherals
• Excellent customer service skills to interact with site Management.
• Tier I, II, & III Help Desk.

Business Analyst

Confidential

Responsibilities:

• Functional testing, write and review cases based on Use Cases received from Project Owners to ensure accurate and full testing .
• Create high level test plan for releases. Create detailed test.
• Create well - defined, repeatable test cases after requirements definition .
• Fully responsible for new code testing.
• Define specifications for automated validation scripts.
• Write automated scripts and determine appropriate candidates for automation .
• Assist with enhancement and automation requests, priorities .
• Generate requirements for validation of release components .
• Documentation of defects .
• Prioritization of validation activities .
• Regression testing for existing processes .
• Managing system requirements between the business and the software development team throughout the duration of a project.
• Gather, analyze, and document business and functional requirements from clients and business users.
• Experience with Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, etc.
• Assists in operational roll-out and support.
• Subject Matter Expert.
• Focused on creating better technology solutions for end users.
• Working with team leads to create new pilot programs for end users.
• Working with other departments to ensure the best possible solution for the end users.
• Optimizing work flow, roles and responsibilities.
• Working in a collaborative environment with other team members.
• Managing SharePoint sites.
• Working with cross-functional teams on various projects.
• Creating PowerPoint presentations for team education.
• Use OneNote notes for various notes and projects.

Certified Software Analyst

Confidential, Louisville, Kentucky

Responsibilities:

• Analyze system requirements and software dependencies for over 300 software applications
• Testing in DEV, JAVA, QA, and Production environments before being released to production.
• Test and Certify Software requested to be on the Kindred Healthcare Network after analysis.
• Develop application Impact analysis.
• Creating application recovery guides, test documentation, install, and uninstall documentation for all certified software.
• Serve as a Project Manager coordinating efforts between teams to test software with line of business specific applications before certified for production release. Utilize monitoring tools including Microsoft System Center, SCOM, SCOMWEB, UC4, Blue Stripe, Net Scout, Oracle e - Business to help isolate incidents
• Provide timelines between teams and development efforts to Senior Project Management for each software tested.
• Coordinate tasks and testing amongst priority applications and development.
• Perform routine Microsoft Patch and Application specific patch maintenance and release certification.
• Develop scripts and/or code to modify programs as needed to support business needs and requirements.
• Create transformation file to automate configuration changes for software applications.
• Manage and maintain Virtual Machines for each environment in testing for Windows 2000, Windows XP, and Windows 7 environment: s.
• Maintain and administer a QA lab with re-imaging machines, running cabling, and replacing hardware as needed for the test environment: s.
• Ensure change management procedures are followed for network certification and release of software.
• Utilize HP Service Manager for ticket resolution, change management requests and tracking, and task assignment.
• Provide Tier 3 Support for Over 300+ applications certified for production by my department.
• Provide touch labor, problem resolution, asset management services via remote connectivity.
• Express excellent communication skills between teams and testing efforts.
• Utilize SharePoint for coordination and information sharing for need to know parties requesting specific permissions guidelines.
• Focused on creating better technology solutions for end users.
• Working with team leads to create new pilot programs for end users.
• Assess functional needs of end users to be used for future metrics and benchmarking.
• Optimizing work flow, roles and responsibilities.
• Working in a collaborative environment with other team members.
• Managing SharePoint sites.
• Working with cross-functional teams on various projects.
• Worked with IT Communications to create communications for programs.
• Create Service Desk tickets for new equipment.
• Tested software for Data Classification and hardware for EUT.
• Creating PowerPoint presentations.
• User of OneNote notes for various projects.

Windows Server Administrator

Confidential, Louisville, Kentucky

Responsibilities:

• Windows migration (2008 to 2012) and a datacenter move.
• Windows Server Administrator.
• Datacenter environments.
• SAN storage and non - SAN storage.
• Windows server clustering.
• Windows servers that have SAN array dependencies.
• Windows servers that have no SAN dependency.
• Disk Signatures and Cluster moves.
• Optimizing work flow, roles and responsibilities
• Assistant to team leads.
• Working in a collaborative environment with other team members
• Create Visio flowcharts for Network design
• Create and present PowerPoint presentations.
• Keep track of OneNote notes for various projects

Technical Support Analyst

Confidential, Louisville, Kentucky

Responsibilities:

• Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment.
• Perform trouble shooting on technical issues.
• Identify and diagnose incidents and assist in coordinating restoration of services with other IT support personnel.
• Monitor the health of infrastructure, applications, and data center facilities to identify the impact of IT services on the various business units. With the assistance of senior personnel take corrective action to address alerts and resolve technical issues.
• Managed and configured Virtual Desktop environments and platforms of Hyper - V, VMware, Citrix
• Active Directory Management which includes: Permissions , ACLs, Group permissions , root cause analysis , Core competency , Access permission , A dministration skills , parent-child objects , scopes group.
• Utilize monitoring tools including Microsoft System Center, SCOM, SCOMWEB, UC4, Sitescan, Commvault, Citrix Netscaler
• Blue Stripe, Net Scout, Oracle e-Business to help isolate incidents.
• General understanding of user accounts on the network including e-mail. Understands access to various resources on the network. Understands groups and group access to network shares.
• Demonstrates soft skills, interpersonal skills, customer service skills, troubleshooting, and handling Incidents as needed.
• Knowledge of department projects that may impact the various lines of business.
• Understands how clients and IT are affected by IT services.
• Researches and provides possible solutions for known problems. Understands documentation for procedures internal to the department.
• Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement.
• Research and maintain standard operating procedures and other departmental documents as instructed.
• Recommends and implements process improvements within the department and IT organization.
• With assistance coordinates efforts with other departments to ensure proper client documentation is created as instructed.
• Focused on creating better technology solutions for end users.
• Working with team leads to create new pilot programs for end users.
• Assess functional needs of end users to be used for future metrics and benchmarking.
• Working with other departments to ensure the best possible solution for the end users.
• Working in a collaborative environment with other team members.
• Working with cross-functional teams on various projects.
• Tested software for Data Classification and hardware for EUT.
• Managing SharePoint for knowledgebase documentation.
• Creating PowerPoint presentations.
• Use OneNote for various documentation usage.

GLAM Analyst

Confidential, Louisville, Kentucky

Responsibilities:

• Perform access and account support for internal applications and systems, network shares, UNIX servers, and email access.
• Manage and utilize, with a high degree of competency, system administration tools and processes to effectively deliver Access Management objectives.
• Active Directory Management which includes: Permissions , ACLs, Group permissions , root cause analysis , Core competency , Access permission , A dministration skills , parent - child objects , scopes group.
• Identity Access Management for pure identity, user access, services, identity federation
• Managed and configured Virtual Desktop environments and platforms of Hyper-V, VMware, Citrix
• Follow up on all questions, problems, or suggestions and respond to employee inquiries with appropriate level of urgency.
• Perform the provision of ad-hoc advice and support for non-service catalogue items and general queries as directed.
• Take part in Service Improvement Programs (SIP s) as required
• Interact with senior colleagues in other areas of technology to identify and correct problems.
• Deal competently with multiple large projects or problems simultaneously.
• Ensure GLAM services are delivered to defined SLT for all aspects of technology delivery.
• Ensure that monitoring requirements are implemented and observed.
• Provide Ad-Hoc reporting for Service Delivery as required.
• Provide appropriate support documentation and tools for colleagues at all levels.
• Answer queries regarding the use of current and new technologies.
• Collaborate with project teams to determine issue resolutions.
• Review problem trends and recommend corrective actions to avoid outages.
• Ensure that the established change management processes are implemented
• Implement services in line with the Service Catalogue.
• Keep abreast of technology developments.
• Maintain knowledge of all service catalogue products.
• Remain up-to-date on all technology projects with potential impact to role.
• Propose new technology that supports the business needs.
• Develop and maintain solid understanding of employee needs and business applicationsusing this knowledge to enhance the service provided.
• Adhere to standards as defined, identifying and recommending improvements to existing standards.
• Implement policies, standards and processes for all aspects of GLAM Operations.
• Ensure that all security policies are followed and enforced.
• Use best practice processes in every request, to be compliant with SOXFSA audit requirements.
• Ensure that approval for any out of budget spend is obtained prior to commitment.
• Acted as a liaison for Business and IT.
• Focused on creating better technology solutions for end users..
• Working with team leads to create new pilot programs for end users.
• Assess functional needs of end users to be used for future metrics and benchmarking.
• Working with other departments to ensure the best possible solution for the end users.
• Optimizing work flow, roles and responsibilities.
• Working with cross-functional teams on various projects.
• Worked with IT Communications to create communications for programs.
• Creating PowerPoint presentations.
• Use of OneNote notes for various projects.

Technician Analyst

Confidential, Louisville, Kentucky

Responsibilities:

• Assist with application development, architecture, software maintenance, and systems administration.
• Engagement in a project from initial concept through solution delivery.
• Using proven methodologies, best practices, and technology solutions business processes and Technology.
• Analyzes, designs and creates program specifications or logic.
• Confirms technical requirements and assists with the development of technical specifications.
• Tests and implements modifications and/or enhancements to computer systems, sub - systems to meet project objectives and department standards.
• Develops customized reports and system extracts at an intermediate level.
• Active Directory Management which includes: Permissions , ACLs, Group permissions , root cause analysis , Core competency , Access permission , A dministration skills , parent-child objects , scopes group.
• Ensures compliance with scope statements, general and detailed statement of work. Scopes will include time estimates for assigned projects.
• Prepares test data and tests systems and sub-systems.
• Supports and implements changes to existing systems, procedures and hardware configurations.
• Analyzes, researches, debugs and modifies or recommends modifications to current systems to keep them operating in an efficient and effective manner, conforming to existing department standards.
• Strong contributor to resolutions during emergencies of production system problems.
• Maintained and updated system documentation.
• Develops interfaces utilizing reusable services.
• Provides Level 2 and 3 support.
• Develops and performs test plans on interfaces.
• Additional tasks/responsibilities as defined.
• Will require some on-call coverage responsibilities.
• Focused on creating better technology solutions for end users.
• Working with team leads to create new pilot programs for end users
• Assess functional needs of end users to be used for future metrics and benchmarking.
• Working with other departments to ensure the best possible solution for the end users.
• Optimizing work flow, roles and responsibilities.
• Working in a collaborative environment with other team members.
• Managing SharePoint sites.
• Working with cross-functional teams on various projects.
• Create Service Desk tickets for new equipment.
• Creating Visio flowcharts for SharePoint designs.
• Creating PowerPoint presentations.
• Use OneNote notes for various projects.

Helpdesk Analyst

Confidential, Louisville, Kentucky

Responsibilities:

• Provide customer phone support, resolve technical issues, log and escalate calls as appropriate.
• Answers incoming calls in a professional, friendly and timely manner.
• Builds a strong relationship with end users by projecting a positive attitude and providing helpful support.
• Will have a necessary understanding of our services.
• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions.
• Active Directory Management which includes: Permissions , ACLs, Group permissions , root cause analysis , Core competency , Access permission , A dministration skills , parent - child objects , scopes group.
• Will work to handle any user problems before finding it necessary to escalate the issue to a higher Level.
• Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction.
• Will follow all company/client procedures as well as HR policies.
• Other duties as assigned.
• Networking and infrastructure solutions.
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization.
• Integration and configuration solutions.
• Monitoring and operations solutions.
• Advanced printing solutions.

Application Specialist/System Administrator

Confidential, Louisville, Kentucky

Responsibilities:

• Establishing and maintaining retail rates daily for the property - -- yield individual rates within
• PMS System in accordance with supply/demand principles using revenue management applications and competitive rate survey tools.
• Prepare materials and attend regular yielding meetings to discuss market conditions and strategize pricing consumer purchasing behavior/relative to increase profitability.
• Determine and modify Sales Manager MAR in Delphi system to achieve maximum profitability from group sales. Monitor sales bookings for adherence.
• Managed and configured Virtual Desktop environments and platforms of Hyper-V, VMware, Citrix
• Responsible for providing rates and inventory for all Third-Party websites and GDS- participate in site promotions as business needs warrant.
• Coordinate home website packaging/promotion execution and communication.
• Learn the process to analyze group pace reports monthly/quarterly and communicate positive/negative trends.
• Communicate need dates (low demand)/black-out (high demand) time frames to sales department on a quarterly basis.
• Conduct a bi-annual SWOT analysis and report any significant competitive changes to CRM to report to leadership.
• Assist in forecasting and the budgeting processes and report historical variances.
• Support CRM activities and tasks including communication with vendors and internal departments, which directly impacts revenue generation for the hotel. Other duties as assigned. Hotel sales experience and understanding of hotel s PMS, booking engines, and applications.
• General knowledge of the principles and practices of yield management.
• Knowledge of all market segments and booking behaviors to determine appropriate price structures, sensitivity to changeability in market conditions and the ability to adapt to achieve primary purpose of profitability.
• Ability to accomplish multiple tasks and expediently work with all computer software programs and internet/extranets, ability to present facts and recommendations effectively in ral and written form.
• Microsoft SQL database 2000/2003.
• Database management of Microsoft SQL Databases 2003 and 2008 and query writing plus report writing with Crystal Reports IX and Microsoft Report Builder.
• Coordinate upgrades, new releases or changes to the assigned environment.
• Project Management and Team Leader to implement and manage projects and teams of 15
• WINTEL Server Administrator of Windows 2k3/2k8.
• Creating and managing Virtual Servers, Virtual Desktops, Hyper-V, VMWare ESX..
• Active Directory Management which includes: Permissions , ACLs, Group permissions , root cause analysis , Core competency , Access permission , A dministration skills , parent-child objects , scopes group.
• Strong Customer Service Orientation and ability to follow through on issue resolution.
• Apply proven communication and problem-solving skills to guide and assist vendor partners and teams.
• Ensure processes are in place to facilitate timely engagement of the application support function in project activities.
• Ensure proper integration of application support our HMS and other application vendorsconsistent with its core infrastructure.
• Knowledge of hotels, the hotel industry, and various hotel and hospitality departments.
• Operational processes and transform them into scope and/or requirements during the development of functionality and application process.
• Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, training and end user documentation.
• Provide ongoing maintenance, support and development to applications.
• Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.
• Able to interaction and collaboration with all management, vendors, customers.
• Provides recommendations for evaluations of new technologies.
• Efficient use of resources in daily procedures, processes and practices.
• Performs ongoing maintenance and review of applications systems and programs; identifies problems and develops appropriate solutions.
• Develop a strategy for the evolution of application support services; including break/fix, root cause analysis, maintenance, operational improvements and optimization.
• Conduct analyses of patches and fixes to minimize risk to the production environment.
• Ensure that all appropriate patches and code fixes are applied in a timely manner to ensure compliance with service levels and to ensure that the production application support environment: is supportable and highly available.
• Project Lead for installing a cisco network and phones.
• Acted as a liaison for Business and IT.
• Focused on creating better technology solutions for end users..
• Working with team leads to create new pilot programs for end users.
• Assess functional needs of end users to be used for future metrics and benchmarking.
• Working with other departments to ensure the best possible solution for the end users.
• Optimizing work flow, roles and responsibilities.
• Working with cross-functional teams on various projects.
• Worked with IT Communications to create communications for programs.
• Creating PowerPoint presentations.
• Use of OneNote notes for various projects.

System Administrator

Confidential, Louisville, Kentucky

Responsibilities:

• Co - managed a MPLS networks using Whatsupgold to monitor network (Servers, T1 srouters, switches, AP s).
• Configure PPP over Ethernet with NAT for firewall.
• Build White-box server and managed both Dell and HP Servers.
• Install, Configurations, Deployment WINTEL Windows Server 2003/2008 management.
• Configured Servers with DNS, DHCP, and services.
• Managed Active Directory for a Microsoft Network.
• Managed and configured Virtual Desktop environments and platforms of Hyper-V, VMware, Citrix
• Managed machines remotely using VNC, RDC, RDP, Logmein.
• Built, install, and configurations of Virtual Servers, Virtual Desktops, Hyper-V.
• Manage printers on AD via Printer Management.
• Manage group policy on AD with Group Policy Management.
• Active Directory Management which includes: Permissions , ACLs, Group permissions , root cause analysis , Core competency , Access permission , A dministration skills , parent-child objects , scopes group.
• Configured and deployed Anti-Virus for monitoring and proactively keep all machines cleaned.
• Back-up Systems: Choose file systems and server, check console to ensure no errors were made during back-up, correct all errors for next back-up. Pulled finish tapes and replace with a new back-up tape.
• Co-managed a SCO Unix Systems (Vendor configured and management) which is was the
• Main Inventory and Sales System.
• Installed and configured routers with
• Setup new store and installing networking infrastructure with D-Mark, T-1, 66-Punch down block cables, router, File Server, Telephone System, Camera System with camerasPrinters, Computers.
• Computer Hardware Repair of Desktops, Laptops, printers, cameras, servers, and create patch cables.
• OS installed and configured Windows XP and Windows 7.
• Responsible for ordering, RMAs, shipping, and receiving any relevant equipment.
• Installed all company s applications.
• Did troubleshooting for break/fixes, especially remotely
• Cutting, labeling, pulling, dressing and terminating various types of cables.
• Rack mounting electronic equipment to manufacturers specifications.
• Performs mechanical set - up of equipment racks.
• Basic operation of cable test equipment.
• Installation and termination of Coaxial, UTP, Multiconductor and Fiber Optic Cables.
• Responsible for the mechanical configuration of equipment racks.
• Installation of electronic equipment.
• Maintains the integrity of the system wiring.
• Responsible for installing and configuring Hardware and knowing new technology.
• Responsible for installing and configuring software and know new technology.
• Remote management.
• Pulling and installing cable for camera(s).
• Adjust and configuring the camera(s) for picture perfect views.
• Configured the voltage for the camera(s).
• Configured the EMS camera system on Windows 2008 servers.
• Building and moving the D-Mark and installing 66-Punch down and installing lines for T1.
• Installing cable for telecommunication network.
• Install and configure telecommunication system and router.
• Installing and configure VOIP networks.
• Installing and configure VOIP phones.
• Support and manage Warehouse and Inventory Management System and their applications.
• Support Accounting System on Windows 2008 Server and client workstations.
• Worked with third party vendor on Fax System that worked in conjunction with 2010
• Exchange Server.
• Support, monitor and maintain operations of existing solutions, working with end users to resolve any identified issues or gaps in processes or documentation.
• Acted as a liaison for Business and IT.
• Focused on creating better technology solutions for end users..
• Working with team leads to create new pilot programs for end users.
• Assess functional needs of end users to be used for future metrics and benchmarking.
• Working with other departments to ensure the best possible solution for the end users.
• Optimizing work flow, roles and responsibilities.
• Working with cross-functional teams on various projects.
• Worked with IT Communications to create communications for programs.
• Creating PowerPoint presentations.
• Use of OneNote notes for various projects.