SUMMARY:

• Business Analyst and Project Management professional with extensive experience in gathering and defining requirements, eliciting information from end users and clients, business process mapping and overall project coordination and management.
• Experience working on enterprise programs and projects using demonstrated leadership, problem resolution, and relationship - building with team and stakeholders using exceptional analytical and statistical skills. Led cross-functional teams in the delivery of medium and large scale projects including SAFE, delivered on time and within budget.
• Experience working on projects in an Agile environment.
• Understanding of various technologies including: Remedy/Pac2000, ISAI, App Hub, Clarity, Jira, Rally, MS Project, MS Visio, SharePoint, ITIL v3, HTML & MS Office.

CORE COMPETENCIES:

• Business Analysis
• Agile/SCRUM Methodology
• Requirements Gathering
• Cross Functional
• Team Management
• SDLC
• BRD's FSD’s Waterfall Methodology
• Agile/SCALE Methodology
• Program/Project Management
• CRM Change Management
• Data Mapping Training Risk Management
• Compliance Instructional Design
• Operations Management
• Organizational Development

EMPLOYMENT EXPERIENCE:

Business Systems Analyst

Confidential, Phoenix, AZ

Responsibilities:

• In charge of the decommissioning of bank applications of which I worked closely with Developers.
• Analyzed, defined, gathered, and documented business and technical requirements.
• Internal consultant and is a single point of contact to provide monitoring, guidance, direction and clarification relating to team assignments to all levels of management primarily Sunsets (application decommission).
• Used Remedy/Pac2000 to retrieve and modify application information such as removing Parent/Child relationships during decommissioning. Used other Confidential technologies such as DMS, ISAI/WAM and App Hub.

Agile Product Manager

Confidential, Phoenix, AZ

Responsibilities:

• Provided industry expertise, help strengthened client relationships and built organization engagements.
• Planned strategy for Agile teams and their management to understand and develop the product in order to meet customer/client needs.
• Assisted in the development of a ground breaking and innovative Information Radiator.
• Worked closely with Business Intelligence using Tableau and SQL to develop dashboards comparable to various levels of management.
• Used KPI business metrics to evaluate factors for the product that are crucial to the success of the organization.

Business Systems Analyst / Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Using exceptional analytical skills, mapped the business workflow, detected/incorporated additional areas that resulted in robust IT system architecture. Developed business systems requirements via JAD.
• Ensured quality standards adhered to and customer processes followed in systems architecture design phase.
• Integrated workflow, data mapping, and standards in consultation with IT team and Business team.
• Reviewed and mapped business processes and workflows.
• Created use cases as well as user stories.
• Participated in daily stand ups and retrospectives.
• Analyzed, defined, gathered, and documented business and technical requirements
• Complied with organization and client specs with respect to systems, procedures, organization policies and requirements.
• Created/maintained user documentation to support training and testing.
• Reviewed parameter/business rules and change requests for accuracy, completeness, and compliance.
• Tracked and monitored risks and defects that arose during UAT, and saw them through to resolution via ITSM, e.g., ServiceNow and ITSM principles, e.g., ITIL.
• Prepared test cases and financial documentation for PM's, directors, and business partners. Facilitated project-related meetings, which included scheduling meetings, planning agendas, publishing minutes and conferred with business line leaders
• Forged strong relationships with stakeholders, internal business partners, I.T. partners and vendors, e.g., IBM via GSAM.

Business Analyst / Project Manager

Confidential, Chicago, IL

Responsibilities:

• Elicited requirements based on scope of project and business analysis data.
• Reviewed and mapped business processes and workflows.
• Met Directors and Stakeholders to document objectives, researched internships, and divided project into phases.
• Assigned team of four with tasks, met with employers to gain commitments to hire participants, executed PM plan.
• Monitored team duties and participant’s progress during training and employment, managed risks accordingly.
• Measured employee development needs and delivered appropriate learning opportunities to improve effectiveness via “bridge” program. Assessed effectiveness of project via Excel dashboard based on employment and recidivism rate of participants.

Business Analyst / Project Manager

Confidential, Chicago, IL

Responsibilities:

• Analyzed, defined, and documented business requirements
• Created project documentation as well as processes.
• Met Directors and Stakeholders to document objectives, researched training and market for building maintenance, divided project into phases.
• Gathered, analyzed, and defined requirements based on project scope as well as assigned cross functional team of six with tasks, met with employers to gain commitments to hire participants.
• Monitored teams and participant’s progress during training and employment, managed risks accordingly.
• Shielded team from impediments and removed barriers.
• Assessed effectiveness of project based on employment rate amongst participants.