PROFESSIONAL SUMMARY:

• Over 8+ years of experience in Retail, Health care, Finance, Manufacturing and IT Services industries as a Scrum Master, Product Manager and Senior Business Analyst
• Experience in IT implementations, Data Analytics and Business Intelligence on both technical and functional requirements of Portfolio Project Management, Resource Management, Supply Chain Management (SCM), Customer Relationship Management (CRM), Finance, and Human Capital Management (HCM) in both Agile and Waterfall environments.
• Experienced in implementing Lean Six Sigma tools to identify process gaps and implement business process improvement initiatives across the organization.
• Hands - on experience working with various teams on implementing Enterprise Resource Planning (ERP) applications.
• Experience in coding on SQL, PL/SQL, Python, Shell Scripting, JAVA and HTML5.
• Adaptive to Quality Management Systems and Documentation Compliance according to the business model with excellent technical writing skills.
• Extensive knowledge and hands on experience on Program/ Portfolio Management.
• Experience in both quantitative and qualitative data gathering methodologies and business analysis.
• Experienced in Product development life cycle from Initiation to introduction of the product to the market.
• Experience working with off-shore and remote teams. Highly diplomatic and able to bring different groups to consensus.

SKILL:

Languages & Operating Systems: SQL, PL/SQL, C, JAVA, Shell, HTML, Windows, UNIX, LINUX and MAC

Tools: SharePoint, Qlik, Tableau, JIVE, Resource First (Portfolio management tool), JDeveloper 10g/11g, SQL developer, SQL Plus, SQL Server Management Studio, Toad, Report Builder, FileZilla, Oracle Discoverer BI tools, Oracle Reports 6i/10g, XMLP Reports, Oracle Application Framework(OAF), Salesforce Data loader, Microsoft Office, Adobe Photoshop, Microsoft Project, Microsoft Visio.

Functional Areas: SCM, CRM, HCM, Portfolio Project Management, Product Management and Business Analysis

Methodologies: CMMI, Agile Software Development, Waterfall, SDLC

EXPERIENCE:

Confidential, Minnetonka, MN

Scrum Master / Product Manager / Senior Business Analyst

Responsibilities:

• Worked with data team to identify the gaps in requirements, data mapping documentation and closely worked with the vendor to ensure data security through encryption and process standards being followed.
• Performed, documented and presented gap analysis for various business processes, requirements, interfaces and recommended solutions.
• Developed SQL scripts to debug and validate the data migration activity.
• Worked as a liaison for technology team with in Hennepin County and helped them with business process scenarios to validate the data flow.
• Investigated, analyzed, and reconciled all variances to determine root causes and corrective action including developing and implementing processes, procedures and programs.
• Create and execute project roadmaps, work plans, tasks, budget, risk logs and reports to meet changing needs.

Confidential

Responsibilities:

• Worked with multiple group level PMO’s teams to implement new processes and consolidated solutions for Resource first tool across the RTG portfolio.
• Performed data analysis using SQL to assist with decision making and problem solving.
• Experience in data extraction, transformation, statistical analysis and predictive modeling.
• Conducted workshops and weekly work stream sessions with Business Directors from 8 businesses within RTG and gathered requirements for consolidation effort and helped in configuration item deployment into test instance to support Business admins with pre- go live on tool.
• Identified and conducted Risk analysis to understand the impact to the project.
• Worked closely with Vendor Management Office (VMO) to get the best price for the application Licensing and Supporting contracts from PDWare.
• Partnered with business and IT to elicit, analyze, write and prioritize both functional and non-functional requirements.

Confidential

Responsibilities:

• Analyzed and created user stories on webpages and front-end functionality with acceptance criteria in JIRA.
• Reviewed user stories with Product Owner, captured Product Backlog Items, maintained and prioritized the user stories for Sprint planning.
• Created test cases, test scripts and test plans working with the QA team.
• Facilitated and conducted iteration kick-off meetings with Product Owner, Project Manager, developers and QA teams to document Product Backlog Items (PBI).
• Helped develop User Stories, and maintain story boards in rally and performed GUI testing to make sure that the final product was in line with the business needs.

Confidential

Responsibilities:

• Creating, analyzing, and validating detailed functional specifications and facilitating work sessions with the implementation team to define the solution.
• Worked closely with the business leaders and community managers in designing a user-friendly interface with most frequently used content to improve the communication processes and content search criteria.
• Built a successful content management structure and worked with stakeholders to maintain and deliver elements of systems design, including data migration rules, business rules, or other detailed deliverables.

Confidential

Responsibilities:

• Worked in Portfolio Project Management Office (PMO) across organization and business groups to implement new process solutions, conduct requirement analysis, reports inventory analysis and Risk analysis.
• Interacted with business directors to identify and prioritize the necessary processes, data reporting and statistical requirements.
• Developed Process documentation, User acceptance test plans , Process Flow diagrams and Interaction Diagrams to develop a comprehensive depiction of the existing business processes and implemented Value stream mapping to improve process efficiency.
• Facilitated workshop approximated of 200 managers to measure the efficiency of resource allocation and forecasting processes.

Confidential, Montevideo, MN

Quality Analyst Intern

Responsibilities:

• Responsible to create a functional flow as Datalyzer System Admin and create documents. Collected data on the machines and trained the operators on how Statistical Process Control tool functions to input data from their end.
• Assisted in project plans and budgeting for the project. Worked closely with the Manufacturing Engineers, Quality team and facility manager to understand the issues at stake.
• Implemented 5S and Kanban initiatives to improve the Facility management.
• Analyzed data for scrap and presented solutions to the management. Collected data and developed Pareto chart to see which machines are falling apart from the control limits desired. Developed fish-bone diagrams and conducted DOE to find the root cause of the issue.

Confidential

Technical Analyst

Responsibilities:

• Developed the SQL Scripts per the functionality requested for data migration from Oracle to Salesforce.
• Acted as the requirement Subject Matter Expert (SME) for the architects and the development team.
• Worked closely with the operations team to document refined business processes and corresponding new business requirements to fill the gaps identified.
• Reviewed project documentation i.e. Business Requirements, Specifications, Solutions Architecture, Detailed Design documents to identify test scenarios.
• Created a requirements document that contained analysis, process decompositions, flows and use cases.
• Prepared technical design per the requirements and analyzed the changes required.
• Worked with the application and application owner to develop business process change & documentation.
• Used/Executed SQL code for Business Intelligence Discover reports to fetch the data in specific to the sub-inventory.

Confidential

Customer Service Associate

Responsibilities:

• Role included in communicating effectively and resolving the customer queries on their Orders placed through Confidential .
• Provided customer support on shipping information and the inventory transactions for the items ordered and provided them with, status of the order and other inquiries.
• Worked in Amazon product support (Kindle) and helped the customers with any trouble shooting or technical enquiries.
• Working as a customer service associate in Confidential has provided a better understanding of entire Order to cash cycle, Payment Process and Inventory transactions that happen in Online Retail. ed with Best Debutant upon completion of .