CAREER PROFILE:

• Well rounded professional with experience in insurance, information technology, customer service, business and finance.
• Proven track record of increasing department efficiency, establishing processes and exceeding customer expectations.
• Strong work ethic and attention to detail.
• Strong leadership, problem solving and communication skills.
• Flexible, positive and responsive to change.

• Willingness to work hard and lead by example
• Enthusiastically accept constructive criticism
• Work to meet goals and achieve top results
• Focused on building a career
• Demonstrated leadership experience
• Solid computer, analytical and problem - solving skills
• Highly effective communication and presentation skills
• Strong attention to detail, time management and decision-making skills

CORE COMPETENCIES:

• Business Intelligence
• Data Analysis
• Process Analysis & Redesign
• Requirement Analysis
• SQL
• PostgreSQL
• MySQL
• Data Mining
• Visio
• JIRA / Redmine
• Data Mapping (ETL)
• Working with Cross Functional Teams
• Business System Analysis
• Project Life Cycle
• Forecasting
• Financial Analysis
• Advanced Excel Skills
• Guidewire
• Hardware/Software
• SharePoint
• Problem Solving
• Communication & Team Work
• Time Management
• Organization
• Detail Oriented
• CSS
• Xamarin

CAREER HISTORY:

Business Analyst

Confidential

Responsibilities:

• Reverse engineering of Legacy Broker Application to elicit requirements for migration of desktop based application to cloud.
• SQL database analysis for cloud based application to be properly aligned with requirements.
• Created of SRS and FRS to document the requirements to be signed off from client and further use by development and QA team in application development.
• Provide recommendations for application improvements in the areas wherever required.
• Provided Insurance domain training to newly joined team members.
• As an SME provided domain related requirement analysis assistance and to various projects.
• Assisted QA team to document test cases.
• Assisted QA team with functional testing.
• Complete responsibility of database testing.
• Responsible for tracking issues with clients on JIRA.
• Responsible for tracking internal team issues on Redmine and logging/closing/assigning as required.
• Creating wireframes using Balsamiq tool.
• Using Visio for dataflow, activity, use case diagrams etc.
• Created use cases where required to be included in FRS document.
• Involved in client interaction through phone, webex meetings and skype.
• As a sharepoint admin involved in recommending best practices and changes to better meet the needs of the team.
• Undergone Guidewire Policy Center training for its implementation in various projects in future.

Freelance BA/PM

Confidential

Responsibilities:

• Hiring freelance developers, working closely with team in order to make sure timelines are met.
• Analyzing various business models of competitors and recommending the changes as per results.
• Keeping the costs of development and expenses within the budget set in the project plan.
• Gathering updates from development team on daily basis.

Business/Data Analyst

Confidential, New York, NY

Responsibilities:

• Closely involved in every phase of the project starting from Inception to Transition.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into Use Case, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Worked as a Personal line of Property and Casualty Expert for interface to Insurer Business Partner on all facets of system design.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation. Created Test cases from scratch by using Business & Functional Requirement Specs, HLD and Wire Frames.
• Prepared End to End data mappings from Source system to target system for the Extract Transform Load process.
• Responsible for creating and reviewing business rules in ETL process.
• Responsible for proper data transformation in ETL process.
• Data analysis using SQL Business Intelligence Development Studio for both Auto and Home Property Insurance policies, recommending the data correction from source and closely working with underwriting team for internal approval process.
• Responsible for reconciliation of premium amount and revenue generated by the company, working closely with finance department to resolve any variance in the results
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Reviewed Stored Procedures for reports and wrote test queries against the source system (SQL Server) to match the results with the actual report against the Data mart (Oracle).
• Prepared graphical depictions of Use Cases, Business process diagrams, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documentation for Version Controlling, to maintain up to date changes in the Documents.
• Analyzed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: Microsoft Office Suite (MS Excel, MS PowerPoint, MS Word, MS Outlook), Microsoft Visio, Oracle, SQL, Agile, Rational Requisite Pro, Dreamweaver, Adobe Photoshop, MS Project.

Assistant to Director

Confidential, Herkimer, NY

Responsibilities:

• Coordinated events for International students
• Developed website pages used by college website for international students
• Worked on database entry of records, researching and contacting prospective students from around the world.