SUMMARY

Highly motivated IT Professional with extensive experience in EDI and XML data formats, multiple B2B connectivity platforms and a range of programming languages. Strong business, information technology and regulatory background developed through management and staff positions in. Specialties in non-industry specific programming and data format languages with the ability to serve as team leader and project lead. Able to establish relationships internally and externally with customers and clients. Detail oriented expert with an eye toward successful results in all projects.

PROFESSIONAL/TECHNICAL SKILLS

• Fluent in all Windows and Macintosh OSX operating systems.
• Expert in EDI versions 3030, 3070, 4010, 4070, 5010 and other versions of X12 standards.
• Expert level Windows DOS operator/ programmer
• Highly skilled in PGP/ GPG Encryption (command line and GUI).
• Highly skilled in FTP, PGP and batch scripting.
• XML and HTML professional
• Fluent in multiple connectivity protocols, including SFTP, FTP, FTPS, HTTP, HTTPS, GISB/ NAESB, VAN, and AS2.
• Highly skilled in all programs in the Microsoft Office suite
• Sterling Integrator/
  Sterling Gentran
• Visual Basic
• SQL
• Microsoft Visio

PROFESSIONAL EXPERIENCE

Confidential, San Diego, California 2007-2012
Formerly Sempra Energy Solutions, one of the top energy retailers in the United States and part of the worldwide Confidential.
Senior Business Systems Analyst (EDI)
Created and maintained all Electronic Communications relationships from connectivity to testing to implementation and post production verification to data management and analysis.

• Served as primary Electronic Communications Liaison and main technology contact with all trading partners, specializing in UIG and DISA Standard EDI X12.
• Main EDI testing contact for the entry into new markets.
• Application Administrator for all communication programs for the company.
• Created and maintained business partnerships.
• Focused on post production verification and migration from QA/ UAT environments to production.
• Assisted in translation mapping for EDI, XML and many other file types through Gentran/ Sterling Integrator translator and created and maintained all envelopes.
• Provided support and training to other departments upon entry to new markets and sub-accounts.
• Provided testing schedules and requirements for new market entry and facilitated new market entry over all departments.
• Served as main company liaison and contact for all communication programs.
• Wrote new specialized programs for safe data exchange using FTP, SFTP, PGP, NAESB, GISB and other forms of connectivity.
• Served as technical writer on all EDI procedures.
• Participated in EDI working groups across the nation.

• Supervised employees in Texas, Michigan and California offices.
• Served as Electronic Communications Liaison between multiple Trading Partners, specializing in UIG and DISA Standard EDI X12.
• Specialized in translation and training for both EDI and XML languages as well as various partner-specific flat file formats.
• Created and maintained business partnerships.
• Provided support and training to other departments upon entry to new markets.
• Traveled to new markets for new relationships and connectivity.
• Provided testing schedules and requirements for coast to coast trading partners.
• Participated in and Coordinated Interstate conferences.
• Taught training and orientation classes and wrote training documents and trouble-shooting guides.
• Wrote comprehensive training and procedure manuals for Electronic Communications
• Served as Technical Writer on various cross-departmental projects.
• Primary technical contact for all connectivity and data format needs.

EDI Coordinator and Analyst 2001-2004
Communications and connectivity analyst, technical contact

• Primary technical contact for all connectivity and data format needs.
• Served as Electronic Communications Liaison between multiple Trading Partners, specializing in UIG and DISA Standard EDI X12.
• Main testing contact for all new markets.
• Traveled to new markets for new relationships and connectivity.
• Participated in and Coordinated Interstate conferences.
• Wrote training documents and trouble-shooting guides.
• Wrote comprehensive training and procedure manuals for Electronic Communications

Senior Settlement Analyst 2000-2001
Data analyst and contact for settling meter read data with state Independent Systems Operators (ISO) of the power grid.

• Primary technical contact for all new relationships with scheduling and settlement organizations.
• Analyzed and created MDEF reports based on meter read data to provide to the ISOs to settle against the power previously scheduled for the grid.
• Created and maintained Settlement procedure and trouble-shooting guidelines.
• Tracked and analyzed meter read data files to ensure accuracy and maintained close relationships with utilities to obtain accurate data.

Senior Billing Analyst 1999-2000
Responsible for invoicing tens of thousands of electricity and natural gas customers throughout California with accurate meter reads.

• Primary Utility contact for Supplier/ Distribution company needs.
• Electronic invoice administrator, providing bills to end-use customers directly as well as through the Utilities.
• Created and maintained Billing procedure and trouble-shooting guidelines.
• Analyzed incoming meter reads to confirm accuracy.
• Handled all rebilling and restated usage needs.
• Trained new staff in the industry as well as the internal company methods.

Call Center Representative 1998-1999
Served as sales representative and customer service specialist for electricity and natural gas customers throughout California.

• Made and received sales calls for new customer enrollment.
• Assisted customers with the understanding of their invoices.
• Analyzed bills over time and maintained direct relationships via telephone, email and mail to ensure and confirm customer savings.
• Trained new staff members.

Bachelor of Arts
Major: English Literature.
Other Emphases in Technology, Journalism, Public Relations.