OBJECTIVE:

Inventive Business analyst with 8 years of SAP experience with diverse industry experience. Able to interpret and anticipate business needs and excels solving complex problems. Funding knowledge of data analysis and reconciliation with excellent logical and analytical skills. Fluent in multiple languages, excellent verbal and written communication skills. Expert in information systems, relational databases, data and system analysis. Possess extreme strong interpretation skills and unmatchable communication skills in written and verbal.

SUMMARY:

• Over 8 years of experience in SAP CRM, SAP IS Retail, SAP SD and MM (Implementation, support and upgrade) that includes aspects of integration with FI/CO, IM, WM, and PP.
• Detail knowledge about the Organizational Structure and architecture of SAP CRM, SAP SD, SAP MM and SAP IS Retail.
• Experience in configuring Web Client UI for Marketing, Sales & Service.
• Experience in CRM Intellectual property Management Deal and Contract management.
• Experience in Rights and Royalties for Entertainment Product.
• Expertise in Complex deal like Material Deals, finance deals, 3rd Party Legacy deals and Branded Carriage Deals.
• Worked with License Periods related to Media Products.
• Experience in Configuration of SD Order to Cash cycle involving Order Management, Pricing, Delivery Scheduling & Availability Check, Shipping and Billing, Consignments, Rush Orders, Cash Sales & Bill of Materials.
• Extensive understanding of SAP CRM / SD Modules and involved in Middleware setup for Master Data flow from ECC to CRM.
• Experience with various integration methods via web services, XML, ETL,etc
• Created product lists for up selling, cross - selling and top n product list.
• Functional expertise in configuring Basic Functions in CRM such as Business Partners creation, Determination procedures (Date, Text, Pricing, Partner, and Territory), Creation of Actions, and Transaction types, Item Categories. Organizational Model Set Up, Territory management.
• Experience in EDI/ALE, data migration and conversion data loading and validation, LSMW.
• Prepared Test Plans and involved in Unit Test and Integration Testing.
• Experience in configuration of Service Order Management, Service Contracts, Warranty, Claims, Complaints and Repairs, I Base Management, Case Management
• Expertise with focus in sales, marketing and service area.
• Expertise in Service Management which includes installed base(set type), Sales Agreements, and Sales Contracts, Sales Order confirmation and CRM Billing Processes.
• Configuring MRP and customizing experience in MM and SAP IS Retail in Purchasing, Inventory management, Logistic Invoice Verification and vendor evaluation.
• Configured Master data and Basic functions: Business Partners, Product, Organizational Model, Territory Hierarchy, Partner/Text/Date Determinations, Actions, Transaction Types, and Item Categories, Pricing Conditions.
• Hands on experience in configuration of Sales Cycle: quotations, contracts, orders, delivery and billing.
• Configuration of WebUI including Navigation Area, Work Centers, and Authorizations etc. based as per the Business Role.
• Sound Knowledge of Business Processes, Order to Cash (OTC), Cross-Selling, Stock Transfer Order.
• Extensive knowledge of Inventory management including GR/IR, transfer posting, stock transfer automatic movement, movement types and reservations.
• Purchasing-sub-contracting using BOMs, Consignments, external procurements Requisitions, contracts, scheduling agreements, Invoicing, RFQs, PR/RFQs/PO/release procedures and confirmations, pricing procedures, Quota arrangements, source least, Info records, Merchandise Distribution, Vendor Evaluation, Master records.
• Material Valuation, account determination (automatic and manual), split valuation, worked extensively on consumption based planning, invoice verification and MRP including customization and enhancement in MM.
• Design complex warehouse structures, selection and configuration of placements, Removal, Replenishment, Inbound/outbound deliveries, posting changes, stock transfer, storage unit management, Batch Management, Handling unit management, hazardous material management and Inventory strategies.
• Proficient in configuring Order types (i.e. Return Order,
• Drop ship Order, Clinical Orders, Rush Order, Cash Order), Availability check (ATP), Delivery Types, Contracts, pricing condition, material Master Data, customer master data, Account Determination, Shipping, Transportation, Billing and payment processing and batch management, Promotion and bonus buy.
• Production support : Experienced in unit testing, system integration testing, performance testing and user acceptance testing and regression testing
• Experience in data cleansing and data conversion using tools like LSMW, BDC , interfaces including EDI/IDOC, RFC and BAPIs
• Acquaintance with Financial Planning and forecasting
• Handled SDLC documents relevant to post go-live transition and support.
• Worked as a Scrum Master in Agile Methodology and Implemented Lean 6-sigma.
• Proficient in MS Excel.
• Experience in creating business requirements with functional and technical specifications.
• Proficient in user and system acceptance testing.
• Understand the methodologies, standards, tools and techniques e.g. UML, Agile testing, Release management.
• Excellent communication, time management and interpersonal skills.

SOFT SKILLS:

• Well-developed analytical capabilities leading to a systematic approach in problem solving.
• Sound inter-cultural capability and adaptability with solid experience from Europe and UK.
• Can function well within a team environment, as well as working independently.
• Can multi-task, prioritize and maintain focus when working under tight schedules.
• Simultaneously paying attention to details and holding the overall objective in view.
• Fluent in English and a good working knowledge of Dutch.

TECHNICAL SKILLS:

ERP: SAP R/3 4.6, SAP IS Retail: ECC 5.0, ECC 6.0,CRM7.0

SAP Landscape: DEV, QAS, and PROD

Interface: IDOC(ALE)

Tools: MS Office, HPSD(ticketing tool),HTPC(Inventory Management Tool), CMIS(Cash Management), Share point, BMC Remedy (ticketing tool),HPQC(Testing tool),Solution manager.

Databases: Oracle, MS Access 2000.

Operating Systems: MS DOS, Windows 2000/XP/ME/2003/2007 server

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Tool: SOAP, Solution manager

Responsibilities:

• Provide CRM functional design solution for customer.
• Configured and implement CRM functional modules, encompassing contact and deal management.
• Worked on Rights and Royalties for Intellectual Property (i.e. Media Product like Season, Series, and Episodes).
• Worked on Restrictions and Availability like Holdback and Carvouts for Media Product under Media, Territory and Languages.
• Worked with BI,HANA technical team for various Report
• Collaborate with technical team to design and create auto response email and solutions.
• Write CRM functional specification and CRM configuration as member of support team.
• Customized contract agreements and contracts as per the business process for customer service.
• Defined transaction type & item category determination for service order quotation.
• Configured IPC pricing procedure access sequence and conditions types.
• Configured sales contracts, quotations and sales order document type, item category, and item category determination.
• Monitoring middleware data between ECC and CRM.
• Worked in various integration methods via web services, XML, ETL,etc
• Monitoring inbound and outbound queues and error handling of Bdocs.
• Worked closely with SAP security team to restrict the rights for user
• Assist with the string testing of end-to-end scenarios to verify system configuration across modules.
• Creating FS, UTP documents.
• Providing end user training and conducting UAT.
• Intensive Go Live support.

Confidential

Sr. SAP CRM/IPM Functional Consultant

Tool: BMC Remedy, Solution manager

Responsibilities:

• Provide CRM functional design solution for customer.
• Configured and implement CRM functional modules, encompassing term and contact management.
• Collaborate with technical team to design and create auto response email and solutions.
• Write CRM functional specification and CRM configuration as member of support team.
• Customized contract agreements and contracts as per the business process for customer service.
• Defined transaction type & item category determination for service order quotation.
• Configured IPC pricing procedure access sequence and conditions types.
• Configured sales contracts, quotations and sales order document type, item category, and item category determination.
• Monitoring middleware data between ECC and CRM.
• Worked in various integration methods via web services, XML, ETL,etc
• Monitoring inbound and outbound queues and error handling of Bdocs.
• Assist with the string testing of end-to-end scenarios to verify system configuration across modules.
• Intensive Go Live support.

Confidential

Team Lead for SAP MM

Tool: BMC RemedyTeam Strength Size 30 with 4 in MM

Responsibilities:

• Configuration and issues handling in Master Data.
• Customization of Stock Transport Orders and Purchase Order.
• Configuration of various Purchasing documents, like PR, PO and Contracts.
• Configuration related to MM and FI integration(i.e. account determination)
• Working on issues related to various purchase Order(Returns Order, Subcontracting, Consignment, Purchase to Stock/Cost Centre), Contracts, Release Procedures, Stock transfer order, Pricing Procedure, Scheduling Agreement, Message Output Determination, EDI Interface.
• Analyzing the Client purchasing methodology to optimize processes within SAP R/3 by configuring Automatic PO generation, updating PIR from purchasing documents such as PO and Outline Agreements, maintaining Source List requirement at Plant level, and defining Processing Time for PR, PO and GR.
• In IM, configured GR so postings were made to appropriate Stock Status such as Unrestricted-Use, Quality Inspection, and Blocked Stock or GR Blocked Stocked. Did Inter-warehouse transfers, involving Storage Location to Storage Location Transfer. Carried out Reservations and Goods Issue.
• Entered invoices, modified cash discount terms and tax information. Packed, posted, released and occasionally blocked invoices.
• Defined and configured Inventory Sampling Profile procedures and creation of Physical Inventory document for Continuous, Periodic and Cycle Inventory procedures.
• Defined Plants, and maintained Storage Locations for each Plant.
• Maintained Plant settings in IM for goods movements with respect to automatic SLOC creation, DCI default setting, Missing Part default setting, configurations related to Reservation involving setting for Movement Allowed indicator, Days Movement Allowed, and Retention Period, and Negative Stock types allowed at Plant.
• Maintain Source list, Purchase info record, Vendor mater and Material master.
• Monitoring issues related to Receipt and Dispatch of goods.
• Inspection of Stocks.
• Issues handling for batch and BOM related to MM.
• End to end testing of inbound and outbound deliveries related to warehouse.
• Monitoring and processing error Idocs.
• Day to day incident handling and user support in production environment by maintaining service call.
• Suggesting proposal to Client to change some basic procedure for decreasing Idoc failure and increasing efficiency of production.
• Preparing RCA and impact analysis for repetitive issues and providing a permanent fix.
• Preparing necessary documents/reports as per ISO norms.

Confidential

SAP IS Retail Consultant

Tool: HPQCTeam Size 6

Responsibilities:

• Configuration and creation of Business Partner creation (Customer master and Vendor Master), Site Master Creation, Article master creation. Assortment through Confidential .
• Replenishment - Interface designing (Inbound and outbound Idoc).Purchase order creation through PORDCR103 Message type and sending it through ORDERS05.Inbound delivery creation through Idoc -DESADV.DELVRY05.Goods Movement Idoc - MBGMCR03. Physical Inventory Idoc - WVINVE03Idoc through output type. Message type configuration. Allocation rule. Allocation table, vendor purchase order and warehouse purchase order creation through it. Movement type and account determination Forecast based planning and running RP through MP38 and WRP1 respectively. Service purchase order and service entry sheet creation. Automatic account determination.
• Sales and store Ops - Promotion and Bonus buy creation, sales order creation, Article grouping, POS inbound creating Billing document. Sales Idoc through EPOS system.
• Unit Testing for Automation of Article Maintenance.
• Manual Testing of Promotion and Markdown plans.
• Handling POS interfaces and POSDM.
• Is responsible in complete test processes and test Strategy and test plans
• Creating Test scripts on master data, Logistics and other pure Lloyd’s processes
• Validating and executing the test scripts on master data, Logistics and other pure Lloyd’s processes.
• Working in defect log

Confidential

SAP IS Retail Consultant

Tool: HPSD, SAP Portal

Responsibilities:

• Handled some changes on Configuration as well as on master data.
• Worked on Service Request (SR), Change Request (CR) and Work Order calls upon HPSD.
• Worked on creating & testing test scripts for Client specific Master Data & Logistics process.
• Handled Master Data, Pricing & Promotion, Supply Chain Execution, and POS related issues.
• Worked on Inventory related issue. Storage bin creation.
• Done good receipt in store and have a clear idea about POS, Inter-store and Replenishment.
• Monitoring and processing of unprocessed idocs.
• Day to day incident handling and user support in production environment by maintaining service call.
• Suggesting proposal to Client to change some basic procedure for decreasing Idocs failure and increasing efficiency of production.

Confidential

SAP IS Retail Consultant

Tool: HPSD, SAP Portal

Responsibilities:

• Creating Test scripts on master data, Logistics and other pure V&D processes.
• Validating and executing the test scripts on master data, Logistics and other pure V&D processes.
• Working in defect log.