SUMMARY:

Seeking Analytical and Administrative Support positions with focus on Federal Project Support

PRIMARY STRENGTHS:

Compiling Data, Research, Time and Attendance, Drafting Policies and Procedures, Managing Calendars, Organizing Meetings, Quality Control, Intranet Site Administration

SOFTWARE AND DATA COMPETENCIES:

Reports & Presentation: Excel, Word, PowerPoint

Collaborative Tools: SharePoint, Google Docs, Google Sites, Google Forms, Salesforce, Chatter, Shared Drive

Databases: Federal Procurement Data System, FedMine, MicroStrategy, Catalist, Lexis/Nexis

Remote Access & Web Conferencing: WebEx, SameTime, GoToMeeting, Microsoft Lync

E - mail & Web: Outlook, Google Apps, Lotus Notes, GroupWise, WordPress, FTP, basic HTML and PHP formatting

PROFESSIONAL EXPERIENCE:

Confidential

Analyst, Washington, DC

Responsibilities:

• Conduct market research and data research tasks to assist the office in identifying small business opportunities.
• Research and generated reports for Small Business Goaling and other business needs with the Federal Procurement Data System (FPDS), FedMine and MicroStrategy; generate Excel reports utilizing PivotTables and various formulas.
• Manage collection of incoming Procurement Review (VA-2268) packages and routed tasks to members of team; provide daily and detailed weekly tracking reports and quality control to ensure timely completion of reviews.
• Monitor general office inquiries and written correspondence; provide reports as needed.
• Provide support for the Director of Acquisitions and office including tracking of time and attendance and other day to day activities.
• Organize and provide quality control for office data including shared drive and intranet site.

Confidential

Business Analyst, Washington, DC

Responsibilities:

• Conducted market research and data research tasks to assist the office in identifying small business opportunities.
• Managed collection of incoming Procurement Review packages and routed tasks to members of team; provide daily and detailed weekly tracking reports and quality control to ensure timely completion of reviews.
• Monitored submissions of requests for Integrated Product Team (IPT) representation, general office inquiries and written correspondence; provide reports as needed.
• Provided support for the Director of Acquisitions and office including tracking of time and attendance and other day to day activities.
• Created policy documents, user guides, and standard operating procedure documents; reviewed and edited documents for accuracy.
• Organized and provided quality control for office data including shared drive and intranet site.

Confidential

Administrative Support, Washington, DC

Responsibilities:

• Provided support for the Director of Acquisitions and office including tracking of time and attendance and other day to day activities.
• Managed collection of incoming Procurement Review packages on Excel and routed tasks to members of team; provide daily and detailed weekly tracking reports and quality control to ensure timely completion of reviews.
• Organized staff meetings and calls, including set up and note taking
• Responded to general office inquiries via phone and e-mail

Executive Office of the President

Confidential

Responsibilities:

• Compiled day to day tasks and assisted with managing calendars of events and meetings; answered and routed calls; prepared correspondence for review.
• Tracked news, press releases, and legislation; compiled reports for the director and staff to use at Congressional Hearings and other high level meetings.
• Printed documents and labels using mail merge on Word; Sent out final correspondence from office to Members of Congress, Government Agency Secretaries and other stakeholders.
• Maintained draft copies for hard filing and maintain electronic file on internal tracking database to maintain Freedom of Information Act requirements.

Confidential

Administrative Assistant, Washington, DC

Responsibilities:

• Provided executive support for the Director of Client Solutions, General Services Administration, National Capital Region including calendar and schedule management, key project assistance, technical assistance, travel coordination, meeting reservations, and supply management. Supported the ensured success of high level meetings.
• Led the implementation of cloud computing usage including training and execution of project sharing tools; Designed and executed plan to measure usage and training effectiveness.
• Designed sites for office in SharePoint and Google Sites; Set up accounts and groups on SalesForce Chatter; Maintained and managed office information online; Participated in generating teams that developed content including calendars, blogs, videos, and general information.
• Assisted in preparation and set-up for internal and external training; Gathered, assessed and analyzed quantitative survey data to measure the records of more than 950 GSA employees and contractors.
• Managed events for up to 30 people and assisted in planning events for up to 1000 people; Provided programmatic support for events, all hands meetings and conferences.

Confidential

Data Assistant, Washington, DC

Responsibilities:

• Provided training and technical support to field organizers in multiple locations.
• Conducted GoToMeeting webinars and teleconferences to assist organizers with organizing databases; Drafted tutorials, surveys, and blogs for various projects.
• Performed complex data extraction and cross tabulation of information for analysis using Catalist and an in house custom database.
• Tracked the status of multiple campaigns and prepared regular progress reports; Analyzed data to ensure quality of work met organizational expectations.
• Called and followed up with organizers to hold them accountable to campaign deadlines.

Confidential

Customer Service Representative, Stratford, CT

Responsibilities:

• Provided billing and technical customer support, including response to inquiries, order fulfillment, and scheduling service calls.
• Performed conflict resolution, offered options to customers, and resolved customer disagreements and disputes.
• Fielded up to 70 calls per day at an average of 5 minutes per call.
• Entered/tracked records using CableData and internal custom database.
• Assisted in the training of new employees by having the employee listen to customer inquiries.
• Provided feedback to employees as to how to appropriately handle customer inquiries on the phone.
• Assisted in field office and campaign operations; Coordinated with campaign offices statewide as well as offices from various local campaigns
• Assisted in running coordinated campaign office.
• Engaged in contact with general public to poll data; Maintained highest call rate statewide.
• Managed volunteers, including recruitment and supervision of projects; Developed strategies and organized events; Events attracted up to 100 guests.
• Organized presentations and answered questions to public audiences of up to 20 guests.
• Gathered demographic data; Maintained database to generate lists for public contact.